Work Uniform Blog

Make a Change for Better Service and Higher Confidence in Your Employee Uniform Provider

Rebecca Dutcher - Wednesday October 5, 2022
Roscoe Customer Service - Make a Change for Better Service and Higher Confidence in Your Employee Uniform Provider

Change can be scary. Most of us live with the pains of our current service providers because it minimizes the risks associated with change. We say, “Better the devil you know…” or “Half a loaf is better than no loaf.” But when you don’t change, you miss out on the benefits of something better!

Roscoe Uniform feels that no one should settle for half of a loaf or half-baked customer service when it comes to employee uniforms, floor mats, and facility services supplies. We prefer hearing quotes like this instead:

“We have always had issues with other uniform companies until we hired Roscoe Company. The whole process of changing companies was a wonderful experience. Now that we have had Roscoe Company for a while, we don’t have to worry about uniform issues anymore. Our driver goes above and beyond every single week (HECTOR YOU’RE AWESOME). Thanks So much, Roscoe!!!”

We do everything we can to make the transition to Roscoe as seamless and organized as possible. Let’s walk through how easy it is to transition to Roscoe for your employee uniforms, floor mats, and facility services.

You Deserve Better

The first step is acknowledging that you deserve better. For most businesses, employee uniforms are a critical tool for the job. Production stops when you don’t have the proper employee uniforms for your teams. You deserve better if you’ve experienced incomplete or wrong uniform deliveries, poor communication, and lack of follow-through.

Every team member at Roscoe goes above and beyond to ensure thorough communication and exceptional customer service. We’ve also invested in state-of-the-art RFID tracking and sorting technology to ensure garments are properly cleaned, maintained, repaired, and delivered back to their wearer. We use the same technology in our floor mats to ensure you’re never without proper floor coverings.

You can count on our combination of personalized service and cutting-edge technology to ensure your workplace is safe, compliant, and productive.

“Have been with Roscoe for a few months. Totally happy with our delivery guy! He’s awesome and super friendly. The guys are happy with their uniforms. They look really nice!”

“We have had many uniform companies, but Roscoe is by far the best!! Our driver Ted is very kind and professional, always asks if there is anything we need and has our order right every time!! Thank you, Roscoe, for providing such great service and product!”

Contact Roscoe

We’ll start by discussing your needs and designing a program that fits your business. We send our specialized sizing team to your location to measure each employee for comfort level and fit. We’ll also ensure we have the correct logos, embroidery, and brand colors. All new orders and new placements are filled within one week, 95% of the time.

We believe communication is vital to collaborate effectively to achieve your goals. Your dedicated account team will work with you to plan your transition to Roscoe so there isn’t a gap in service, and you have what you need when you need it.

“Very happy with this uniform rental company! Have nothing but great things to say about Mike, the salesman that set us up, Carlos, our weekly route rep, and Yariel, our account manager. Everyone has been pleasant to interact with, with fast responses and answers to any questions that have arisen. The uniforms are great quality, and any repairs/replacements needed have been taken care of quickly, but the service truly sets them apart. So glad we made the change earlier this year!”

“Roscoe has been a great company to work with for our uniforms!! I don’t have the issues that I had with other companies, and we love Nick, our delivery guy!!”

Take Pride in Your Employee Uniforms

Take Pride is the way of life at Roscoe. And we want you to take pride in your uniforms as well. They are necessary for your employees to stay in production and are essential to your brand. We want your employees to look and feel their best on the job every day. And we want you to be confident that you’ll have the employee uniforms you need to get the job done.

“Great Service and the quality of materials is awesome. Our Driver actually puts our needs first (unlike other companies)! The Office Staff are also very Helpful and Friendly!!”

“Roscoe is one of the best uniform companies out there. They like the way the people look in their uniform, at least my guy does. Thanks, Roscoe.”

The Roscoe Difference

Market Measurement is a national market research firm that conducts independent business-to-business customer satisfaction assessments. In a recent telephone survey completed among more than half of all uniform rental customers, the percentage of respondents describing their overall satisfaction with Roscoe is the highest level ever recorded in a study by the company – going back to 1992. Also, the percentage of very likely to renew their contract is at an all-time high and well above the industry average taken from the more than 40 industrial launderers they have evaluated across the country.

Roscoe stands apart based on these four key customer service satisfaction points:

  • Highly responsive
  • Completeness of delivery
  • Replacement policy
  • Clear and accurate billing

Roscoe puts you and your people first so you can get back to business.

“Our 3-location auto repair business could not be happier with the service we have received from the Roscoe Uniform Company. They offer set prices that are guaranteed. Unlike previous service providers, we do not need to be constantly on alert for hidden fees and up-charges. We have a true partnership with our Route Rep Isaac and our CSR Octavia. They have both made helpful suggestions as we settled on the correct product and inventory mix. We are thrilled to be able to focus on our core business and let Roscoe professionally handle what they do best.”

“We have used several uniform companies throughout the years. We made the switch to Roscoe in 2019.  I have to say that we could not be happier with the services provided. Their customer service has exceeded our expectations.”

Your business relies on having employee uniforms, and it is riskier to stick with a mediocre service than to switch to a solid, reliable employee uniform provider. Roscoe provides knowledgeable and dedicated customer service backed by technology that ensures a smooth process. We’re locally owned and operated with over 100 years of serving the Chicago area. We make the move to Roscoe a seamless process you won’t regret.

Contact us today to start an employee uniform and facility services program with Roscoe!