Awesome is a Pretty Good Place to Start… But We Can Do Better
At Roscoe, we devote a lot of effort to figuring out what we can do better. The company that does our annual customer satisfaction survey is expected to keep asking questions until any possible shortcoming in our processes or service is rooted out.
At the same time, our customers say a lot of very nice things, and we could not be more grateful. Their endorsements are a big part of why we have been in business for over 100 years. Here are a few examples:
“As for your team, the only word is ‘awesome’!
Our commitment to continuous improvement indicates that awesome is a very high bar. Still, it’s very nice to hear, and we go to work every single day to live up to that kind of praise.
“The sorting system is incredible.”
Yeah, that’s fair.
“One of the best business decisions I ever made…”
That is awesome. We are never more proud than when our work improves your work. Our customers are some of the hardest working people in the Chicago area, and we measure our success by theirs. So thank you! We are committed to earning your confidence and satisfaction with every single delivery.
To all of our customers: You’re awesome.
We appreciate your business, and we value your opinion! We take pride in providing you with the highest quality merchandise and service, and we love hearing from you.
"From the sales staff, to the territory managers, billing staff and route delivery drivers – everyone I have dealt with from Roscoe has been well organized, responsive, professional and personable. They show their customers how much they appreciate their business by demonstrating excellent customer service and great products at competitive prices."
- Equipment Manufacturer
"Roscoe has been servicing our shop for many years and has performed above our expectations. Their weekly services have been great keeping our mechanics in clean well serviced uniforms."
- Car Repair Shop
"We have been working with Roscoe for a few years now and they have been top notch. From customer service and timely responses, to our growth and ever changing needs, they have answered the call every time."
- Food Processing Company
"We have used Roscoe for all of our bakery needs for just over 5 years. They are extremely reliable, easy to work with and incredibly nice and friendly people! Roscoe has also really stepped up during this pandemic and have been very transparent about new cleaning procedures and we feel very safe using their aprons and towels."
"One of the best business decisions I have ever made."
- Regional Vice President of Operations, Major Multi-Location Truck Dealer
"I have no complaints. The service team is very responsive whenever I have to call."