Work Uniform Blog

Go Local for Work Uniform Excellence, Reliability and Customer Service

Mark Stedman - Friday June 11, 2021

Your choice of a work uniform provider is not a small decision, no matter what business you are in.

For safety, comfort and a professional appearance day after day, a high-quality work uniform program can take a lot of worry off your plate.

When you find a high-quality work uniform provider in your own backyard, it might feel like an extra bit of luck, but it’s no coincidence.

“Each customer represents a relationship, not just an account.”

– Sales Team Leader Graham Johnson.

Industry surveys show that local, independently owned work uniform companies outrank their national competitors in customer assessments of billing practices, product quality, personnel quality and value.

When you think about the added benefits of investing in your own community and doing business with others who do the same, the decision to use a local provider looks even better.

Chicago’s Family-Owned Work Uniform Provider for 100 Years

At Roscoe, we are a third, going-on-fourth generation, family-owned business that has been helping Chicago area businesses get to work for more than 100 years. Our commitment to the Chicagoland area includes support of numerous community-based organizations working to help struggling families and students, as well as programs designed to spur business investment and opportunities on Chicago’s West Side.

Our commitment to our customers goes far beyond the transaction. We are part of the same community as our customers and we measure our success by their success.

Local Service and World-Class Processes

Being a local provider hasn’t stopped us from investing in state-of-the-art equipment and processes that bring our customers world-class innovation and service. Our processes are built around a culture of continuous improvement at every level. Technology has given us a tracking and sorting system second to none.

Our biggest investment, however, will always be in people. At Roscoe, our customers enjoy the service and responsiveness that comes from a team committed to providing seamless customer service, including Route Service Representatives who know more than just clients’ names. With an average tenure of over 13 years, our RSRs get to know our customers and their businesses extremely well.

“Each customer represents a relationship, not just an account,” says Sales Team Leader Graham Johnson. “It starts at the time you decide to make a change. We are right there with you every step of the way.”

Here is just a small sample of the differentiators that have enabled us to break records for customer satisfaction year after year:

·       TRSA Hygienically Clean Certified & Clean Green Certified
·       Industry-Leading Customer Satisfaction Research Results
·       95% of New Hire Garments Delivered in One Week
·       98% of Garment Repair Needs Identified by Dedicated Inspection Team
·       Longest Run of Environmental Compliance in the Industry
·       Route Service Reps Paid Salary vs. Commission on Every Invoice Charge
·       Dedicated & Consistent 3-5 Person Team Supports Each Customer
·       HACCP Certified (Hazard Analysis Critical Control Points)

 

To learn more about what the local, independently-owned advantage can do for your work uniform program,  give us a call or click on the link below.

Contact us to learn more about our work uniform rental services