At Roscoe, we help some of the hardest working people in the Chicago area do a better job. Our clients are food manufacturers, wholesalers, agricultural suppliers, automotive workers, printers, wholesalers, distributors, contractors and a whole lot of other businesses where a high-quality work uniform is an essential part of on-the-job safety and professionalism.
It’s one part of a culture in which quality is never taken for granted, reinforced with training and a commitment to continuous improvement.
We wouldn’t be doing our job if our commitment was any less than that of our customers. That’s why our team members participate in an ongoing program of Structured On-the-Job Training and skill building that ensures that our work consistently lives up to the promise of reliable, high-quality, and worry-free work uniform service that our company was built on.
Building a High Quality Work Uniform Program by Building a Well-Trained Work Uniform Team
As our clients know well, a well-trained workforce doesn’t just happen. It has to be built, nurtured and tested with a system of measurable standards and a culture that solicits honest feedback both internally and from customers.
Our Skills Certification Program goes back decades. It was part of the foundation that helped us obtain certification under the requirements of ISO 9001. It is a rigorous standard, and one that requires continuous effort.
But as Roscoe CEO Jim Buik points out in his monthly Chairman’s Message in Textile Services Magazine, the publication of the industry organization TRSA, there’s a return on investment that includes a happier, more satisfied workforce.
“All team members want to feel that they are contributing something important – something bigger than themselves,” Buik writes. “They want to know that the work they perform has meaning and makes a contribution to the lives of others.”
A Well-Trained Work Uniform Team is an Experienced Work Uniform Team
That’s a key to employee retention – which is key to customer satisfaction as well. A culture built around training and improvement is a big part of the reason our employees stick around, which is no small part of the reason our clients tend to stick around. A route service representative with a decade or more of experience is a rare find among the big national providers.
Not at Roscoe. We work hard to be a place where people want to work. So it’s no surprise that our employees work hard to make Roscoe a company that customers want to work with.
We’ve made a multi-million dollar investment in state-of-the-art technology, but it’s people who have made us Chicago’s work uniform provider of choice.
If that sounds like the kind of company you’d like to partner with, give us a call or click on the link below. You can also arrange for a tour of our facilities to meet some of our team members in person, or you can take our video tour here.