Roscoe Blog

Work Uniform Case Study: Electrical Firm

Mark Stedman - Thursday, October 13, 2016

Work Uniform Case Study: Electrical Firm

The Roscoe Company recently landed an electrical firm that has purchased flame resistant uniforms and utilizes our work uniform laundry service. Read on to learn why they turned to Roscoe over their previous work uniform supplier and the new level of service they now enjoy.

Flame Resistant Work Uniform Laundry Service

Our new client is over 100 years old and designs, builds and maintains electrical power, natural gas distribution and telecommunications systems. Though we offer a rental service, this customer purchased work uniforms that are flame resistant with some also featuring enhanced visibility.

We now service four of their locations in the Chicago area. We stop by each location every week, pick up soiled uniforms and deliver clean product. We don't purchase, repair or replace these garments, though that is an option for all of our clients. They also pick up and drop off merchandise at Roscoe for another location that requires uniforms be cleaned, dried, packaged, and ready for pick up within 24 hours.

Why They Chose Roscoe & Issues Overcome

Prior to awarding us their business, the company had two representatives tour our facility and they were extremely impressed with our team and processes.

Below are issues our new customer had with their previous supplier that we have addressed with our uniform laundry service:

  • Garments were turned in for cleaning, but not returned the following week (shortages) – now, every uniform that Roscoe picks up soiled is returned clean the following week
  • Garments were returned clean to the wrong locations, again creating potential shortages – now, all garments that we process have a barcode and RF chip affixed identifying pick-up/delivery location
  • Garments were turned in for cleaning, but not labeled by pick-up or delivery location – now, Roscoe immediately affixes a bar code tape and RF chip for tracking purposes upon initial receipt of a garment turned in for cleaning
  • They had no single point of contact for all locations being serviced and were often uncertain about who to call when issues arose and the response time was very slow – now, Roscoe has created a single point of contact for all of their locations and we also have a one hour service response policy whenever they call us

Contact us to learn more about work uniform sales, rentals and laundry service


Recent Posts


Tags

keynelink customer satisfaction survey facilities management services flu prevention nonylphenol ethoxylate (NPE) corporate apparel automatic paper towel dispensers manufacturing unifirst textile rental services association (TRSA) blackhawks OSHA logo apparel restroom hygiene products A21 WalkForFreedom midwest textile services association (MTSA) garden city business center air sanitizer hygienically clean feeding america shop towels coat angels Earth Day ANSI local and independent soaker mats branded merchandise automatic hand sanitizers restroom cleaning supplies Angel Tree executive management institute (EMI) wastewater treatment shortages restroom supplies hazard analysis and critical control points (HACCP) laundryESP Innovation award custom floor mats wet mops ISO 9001:2008 customer communication arrow uniform soil scanning outerwear anti-static uniforms work uniform rental high visibility invoicing succession planning toilet seat cleaners ISO 9001:2015 pathogen elimination dust mops image mats net promoter score cintas food safety modernization act (FSMA) microfiber National Safety Month executive uniform garments super bristle mats linen laundry bags kannegiesser case study national fire protection association (NFPA) microbial contamination continuous improvement sludge filter work uniforms activewear roll towels community service barcode cleaning process SHARP certification chicago tribune flame resistant logo mats RFID toilet seat sanitizer blood drive clean green certified laundry services scraper mats g&k teamwork image apparel automatic foam soap wipers governor's sustainability award family picnic history Sustainability restroom mats success story testimonials FreshSeat 20-year-club food processing floor mat rental anti-fatigue mats hand sanitizer 95th anniversary family business fleece facility tour sorting system leasing Independent Textile Rental Association (ITRA) clean show illinois patriot education fund (IPEF) lawndale business renaissance association (LBRA) UHF chips shop towel rule

Archive