Roscoe Blog

Work Uniform Case Study: Electrical Firm

Mark Stedman - Thursday, October 13, 2016

Work Uniform Case Study: Electrical Firm

The Roscoe Company recently landed an electrical firm that has purchased flame resistant uniforms and utilizes our work uniform laundry service. Read on to learn why they turned to Roscoe over their previous work uniform supplier and the new level of service they now enjoy.

Flame Resistant Work Uniform Laundry Service

Our new client is over 100 years old and designs, builds and maintains electrical power, natural gas distribution and telecommunications systems. Though we offer a rental service, this customer purchased work uniforms that are flame resistant with some also featuring enhanced visibility.

We now service four of their locations in the Chicago area. We stop by each location every week, pick up soiled uniforms and deliver clean product. We don't purchase, repair or replace these garments, though that is an option for all of our clients. They also pick up and drop off merchandise at Roscoe for another location that requires uniforms be cleaned, dried, packaged, and ready for pick up within 24 hours.

Why They Chose Roscoe & Issues Overcome

Prior to awarding us their business, the company had two representatives tour our facility and they were extremely impressed with our team and processes.

Below are issues our new customer had with their previous supplier that we have addressed with our uniform laundry service:

  • Garments were turned in for cleaning, but not returned the following week (shortages) – now, every uniform that Roscoe picks up soiled is returned clean the following week
  • Garments were returned clean to the wrong locations, again creating potential shortages – now, all garments that we process have a barcode and RF chip affixed identifying pick-up/delivery location
  • Garments were turned in for cleaning, but not labeled by pick-up or delivery location – now, Roscoe immediately affixes a bar code tape and RF chip for tracking purposes upon initial receipt of a garment turned in for cleaning
  • They had no single point of contact for all locations being serviced and were often uncertain about who to call when issues arose and the response time was very slow – now, Roscoe has created a single point of contact for all of their locations and we also have a one hour service response policy whenever they call us

Contact us to learn more about work uniform sales, rentals and laundry service

Recent Posts


testimonials community service air sanitizer midwest textile services association (MTSA) flu prevention garden city business center anti-static uniforms unifirst arrow uniform continuous improvement roll towels governor's sustainability award dust mops image apparel automatic hand sanitizers branded merchandise blackhawks success story pathogen elimination anti-fatigue mats wet mops activewear succession planning fleece scraper mats Earth Day net promoter score family business floor mat rental soaker mats restroom hygiene products UHF chips facility tour hand sanitizer FreshSeat work uniforms SHARP certification ANSI automatic paper towel dispensers local and independent National Safety Month restroom mats ISO 9001:2015 custom floor mats logo apparel textile rental services association (TRSA) feeding america Sustainability flame resistant hazard analysis and critical control points (HACCP) food processing teamwork super bristle mats illinois patriot education fund (IPEF) barcode leasing hygienically clean 20-year-club lawndale business renaissance association (LBRA) logo mats outerwear microbial contamination toilet seat sanitizer ISO 9001:2008 coat angels wipers national fire protection association (NFPA) image mats family picnic OSHA food safety modernization act (FSMA) A21 WalkForFreedom work uniform rental blood drive soil scanning shortages Angel Tree keynelink shop towels clean green certified chicago tribune sorting system Independent Textile Rental Association (ITRA) g&k kannegiesser linen laundry bags laundryESP Innovation award RFID 95th anniversary executive uniform garments automatic foam soap wastewater treatment clean show shop towel rule nonylphenol ethoxylate (NPE) restroom supplies microfiber high visibility customer communication restroom cleaning supplies cintas customer satisfaction survey executive management institute (EMI) case study laundry services history manufacturing sludge filter cleaning process facilities management services toilet seat cleaners