Roscoe Blog

The Chicago Uniform Company Starts Planning for the New Year

Jim Buik - Friday, September 12, 2014

This year has brought the highest levels of customer satisfaction for the mat rental company. The Roscoe team is very proud of this feat, but we know that it did not come easily. It was the result of hard work, action plans and detailed planning year after year. Since this is a very lengthy and thought-out process we must begin anew.

The uniform rental company is already planning for the New Year, which will be upon us in the next few months – believe it or not. While we hope we can skip the Polar Vortex this winter and have a great fall, this early onset cool breeze is not very promising. Nonetheless, with the New Year comes new plans to create “raving fan” customers, grow our volume, maintain a healthy and profitable company and continue as a leader in safety, sustainability and innovation.

As a family owned business, the mat rental company lacks some of the financial resources that our national competitors have – but we truly make that up in dedicated team members who get it done, every day better than any national would ever dream of. Our “world class” Net Promoter scores as measured by Market Measurement illustrate the efforts of the uniform company’s team members.

The Mat Company's Goals for 2015

Roscoe’s goals for 2015 are simple and consistent with the direction we have been going for the last few years:

  • High levels of customer satisfaction across all of our teams by creating a service based on the customers’ needs, feedback and suggestions
  • Customer retention by staying true to our values and promises, delivering the products and service expected and responding swiftly
  • Continued growth by providing new products and introducing customers to a service they might not be familiar with
  • Produce excellent quality on a consistent basis
  • Lead the industry in safety and sustainability
  • Continued participation of the entire Roscoe team in community programs

While it seems like a tall order every year – the uniform company continues to improve and achieve most of our goals. With the continued dedication to excellence of our team members and the trust of our customers – 2015 will be a great year for all of us.

P.S. Let’s never forget 9.11.2001 and keep the families of those affected in our hearts and minds as we look toward a brighter future.

Contact us to learn more about Roscoe: The Chicago Work Uniform Company


Recent Posts


Tags

image mats community service automatic paper towel dispensers national fire protection association (NFPA) ISO 9001:2008 continuous improvement work uniform rental FreshSeat toilet seat cleaners soaker mats automatic hand sanitizers flame resistant pathogen elimination Angel Tree kannegiesser wastewater treatment barcode soil scanning succession planning midwest textile services association (MTSA) cleaning process clean green certified hand sanitizer restroom mats dust mops 95th anniversary OSHA microfiber anti-static uniforms blood drive outerwear branded merchandise 20-year-club Independent Textile Rental Association (ITRA) automatic foam soap sorting system executive uniform garments laundry services laundryESP Innovation award super bristle mats anti-fatigue mats logo mats logo apparel local and independent clean show hazard analysis and critical control points (HACCP) blackhawks customer communication wet mops Earth Day hygienically clean history family picnic toilet seat sanitizer SHARP certification linen laundry bags garden city business center flu prevention UHF chips ANSI unifirst work uniforms textile rental services association (TRSA) success story restroom hygiene products chicago tribune executive management institute (EMI) lawndale business renaissance association (LBRA) arrow uniform cintas leasing activewear air sanitizer wipers family business keynelink custom floor mats National Safety Month RFID sludge filter restroom cleaning supplies shop towel rule shortages roll towels teamwork A21 WalkForFreedom floor mat rental microbial contamination food processing manufacturing food safety modernization act (FSMA) scraper mats fleece shop towels high visibility g&k image apparel facility tour testimonials net promoter score nonylphenol ethoxylate (NPE) feeding america coat angels ISO 9001:2015 restroom supplies facilities management services case study governor's sustainability award customer satisfaction survey Sustainability illinois patriot education fund (IPEF)

Archive