Roscoe Blog

The Chicago Uniform Company Starts Planning for the New Year

Jim Buik - Friday, September 12, 2014

This year has brought the highest levels of customer satisfaction for the mat rental company. The Roscoe team is very proud of this feat, but we know that it did not come easily. It was the result of hard work, action plans and detailed planning year after year. Since this is a very lengthy and thought-out process we must begin anew.

The uniform rental company is already planning for the New Year, which will be upon us in the next few months – believe it or not. While we hope we can skip the Polar Vortex this winter and have a great fall, this early onset cool breeze is not very promising. Nonetheless, with the New Year comes new plans to create “raving fan” customers, grow our volume, maintain a healthy and profitable company and continue as a leader in safety, sustainability and innovation.

As a family owned business, the mat rental company lacks some of the financial resources that our national competitors have – but we truly make that up in dedicated team members who get it done, every day better than any national would ever dream of. Our “world class” Net Promoter scores as measured by Market Measurement illustrate the efforts of the uniform company’s team members.

The Mat Company's Goals for 2015

Roscoe’s goals for 2015 are simple and consistent with the direction we have been going for the last few years:

  • High levels of customer satisfaction across all of our teams by creating a service based on the customers’ needs, feedback and suggestions
  • Customer retention by staying true to our values and promises, delivering the products and service expected and responding swiftly
  • Continued growth by providing new products and introducing customers to a service they might not be familiar with
  • Produce excellent quality on a consistent basis
  • Lead the industry in safety and sustainability
  • Continued participation of the entire Roscoe team in community programs

While it seems like a tall order every year – the uniform company continues to improve and achieve most of our goals. With the continued dedication to excellence of our team members and the trust of our customers – 2015 will be a great year for all of us.

P.S. Let’s never forget 9.11.2001 and keep the families of those affected in our hearts and minds as we look toward a brighter future.

Contact us to learn more about Roscoe: The Chicago Work Uniform Company

Recent Posts


wipers facilities management services anti-static uniforms corporate apparel succession planning toilet seat sanitizer RFID g&k governor's sustainability award arrow uniform feeding america kannegiesser blackhawks food processing logo mats work uniforms unifirst scraper mats shortages midwest textile services association (MTSA) SHARP certification net promoter score manufacturing image mats Earth Day 20-year-club hygienically clean coat angels nonylphenol ethoxylate (NPE) clean show dust mops automatic foam soap garden city business center wastewater treatment image apparel ISO 9001:2008 linen laundry bags logo apparel fleece restroom supplies 95th anniversary textile rental services association (TRSA) roll towels shop towels local and independent family business clean green certified keynelink barcode hand sanitizer community service pathogen elimination Sustainability food safety modernization act (FSMA) executive management institute (EMI) leasing toilet seat cleaners activewear laundry services FreshSeat testimonials flame resistant UHF chips restroom mats soil scanning super bristle mats wet mops A21 WalkForFreedom blood drive family picnic automatic hand sanitizers restroom cleaning supplies ISO 9001:2015 executive uniform garments automatic paper towel dispensers illinois patriot education fund (IPEF) ANSI hazard analysis and critical control points (HACCP) case study anti-fatigue mats cleaning process customer communication Angel Tree floor mat rental continuous improvement custom floor mats high visibility Independent Textile Rental Association (ITRA) work uniform rental customer satisfaction survey outerwear air sanitizer shop towel rule success story history sorting system branded merchandise National Safety Month OSHA microfiber soaker mats microbial contamination facility tour lawndale business renaissance association (LBRA) flu prevention teamwork national fire protection association (NFPA) restroom hygiene products cintas invoicing chicago tribune laundryESP Innovation award sludge filter