Roscoe Blog

The Chicago Uniform Company Starts Planning for the New Year

Jim Buik - Friday, September 12, 2014

This year has brought the highest levels of customer satisfaction for the mat rental company. The Roscoe team is very proud of this feat, but we know that it did not come easily. It was the result of hard work, action plans and detailed planning year after year. Since this is a very lengthy and thought-out process we must begin anew.

The uniform rental company is already planning for the New Year, which will be upon us in the next few months – believe it or not. While we hope we can skip the Polar Vortex this winter and have a great fall, this early onset cool breeze is not very promising. Nonetheless, with the New Year comes new plans to create “raving fan” customers, grow our volume, maintain a healthy and profitable company and continue as a leader in safety, sustainability and innovation.

As a family owned business, the mat rental company lacks some of the financial resources that our national competitors have – but we truly make that up in dedicated team members who get it done, every day better than any national would ever dream of. Our “world class” Net Promoter scores as measured by Market Measurement illustrate the efforts of the uniform company’s team members.

The Mat Company's Goals for 2015

Roscoe’s goals for 2015 are simple and consistent with the direction we have been going for the last few years:

  • High levels of customer satisfaction across all of our teams by creating a service based on the customers’ needs, feedback and suggestions
  • Customer retention by staying true to our values and promises, delivering the products and service expected and responding swiftly
  • Continued growth by providing new products and introducing customers to a service they might not be familiar with
  • Produce excellent quality on a consistent basis
  • Lead the industry in safety and sustainability
  • Continued participation of the entire Roscoe team in community programs

While it seems like a tall order every year – the uniform company continues to improve and achieve most of our goals. With the continued dedication to excellence of our team members and the trust of our customers – 2015 will be a great year for all of us.

P.S. Let’s never forget 9.11.2001 and keep the families of those affected in our hearts and minds as we look toward a brighter future.

Contact us to learn more about Roscoe: The Chicago Work Uniform Company

Recent Posts


laundryESP Innovation award pathogen elimination soil scanning chicago tribune family business invoicing community service national fire protection association (NFPA) automatic paper towel dispensers work uniforms FreshSeat National Safety Month textile rental services association (TRSA) customer communication food safety modernization act (FSMA) continuous improvement super bristle mats blackhawks automatic hand sanitizers clean green certified flu prevention Sustainability shop towels ISO 9001:2015 A21 WalkForFreedom food processing hygienically clean ANSI linen laundry bags anti-static uniforms ISO 9001:2008 feeding america nonylphenol ethoxylate (NPE) sorting system success story shortages succession planning teamwork fleece local and independent toilet seat cleaners family picnic 20-year-club RFID image mats kannegiesser Earth Day OSHA 95th anniversary blood drive hazard analysis and critical control points (HACCP) garden city business center UHF chips air sanitizer Independent Textile Rental Association (ITRA) toilet seat sanitizer scraper mats outerwear leasing image apparel case study keynelink coat angels barcode facilities management services anti-fatigue mats cintas customer satisfaction survey dust mops lawndale business renaissance association (LBRA) sludge filter floor mat rental flame resistant laundry services high visibility custom floor mats microfiber restroom cleaning supplies activewear branded merchandise logo apparel history executive management institute (EMI) testimonials shop towel rule hand sanitizer cleaning process wet mops wipers Angel Tree net promoter score restroom hygiene products clean show work uniform rental manufacturing facility tour roll towels logo mats arrow uniform corporate apparel restroom supplies wastewater treatment governor's sustainability award automatic foam soap SHARP certification soaker mats midwest textile services association (MTSA) executive uniform garments g&k illinois patriot education fund (IPEF) unifirst microbial contamination restroom mats