Roscoe Blog

Renting Textiles from a Local Independent Firm Versus a National Chain

Jim Buik - Friday, June 27, 2014

Your favorite burger in Chicago is probably from a locally owned business as opposed to a national chain. Besides fresher ingredients, personalized service and a more unique flavor, supporting local businesses has countless other benefits for the economy and your community. Just as this is true for restaurants, the same can be said for many other businesses, including textile rental companies, like the Roscoe Chicago uniform company.

According to a study done by Market Measurement for the CSC Network, people actually prefer local, independent providers. The CSC Network, of which the mat rental company is a part of, is an alliance of over 160 textile rental companies that are local and independently owned, but have a combined revenue of over 1 billion. In the study, 800 telephone interviews were conducted with the primary decision makers of companies that rent textiles. Textiles can include work uniforms, floor mats, linens, towels, mops and wipers.

People Prefer Local, Independently Owned Textile Rental Companies

The first finding is that people prefer local independent textile rentals because they outperform national chains in the following categories:

  • Fair billing – 72% to 15%
  • Product quality – 62% to 21%
  • Quality personnel – 60% to 20%
  • Value for cost – 48% to 30%

The perception is that national chains are able to provide a lower price, but this study shows that local and independently owned are not only able to provide fairer prices, but at a better quality and through more responsive representatives.

Local, Independently Owned Textile Rental Companies Exceed Expectations

The second finding is that local textile rental companies exceed expectations and outperform the nationals in seven key service areas. The uniform rental company has posted about several common industry issues, many of which were rated.

  • Timely response – 63% to 26%
  • Uniform appearance – 61% to 35%
  • Complete delivery – 53% to 16%
  • Overall satisfaction – 53% to 25%
  • Repairs – 52% to 15%
  • Replacement policies – 49% to 24%
  • Billing policies – 49% to 19%

Be sure to read about how Roscoe handles shortages, repairs, replacements, responsiveness and billing. Look out for our next and final in the series of industry issues regarding cleanliness and condition on our social media or check back here.

Finally, the study wanted to compare the experience of companies that have rented from both local, independently owned and national chains. The result? Companies that switched from a national chain to a local, independently owned, textile rental company stated that their service needs were met or exceeded virtually 100% of the time. Inversely, 1 in 3 companies that switched from local to national where worse off than they expected and 36% experienced worse service when they made the switch.

Rent from a Local, Independently Owned Textile Rental Company

Contact the Chicago uniform rental company, a local, independently owned, textile rental company, to find out more about the products and services we offer and save your company time, money and resources.

Contact us to learn more about Roscoe: The Chicago Work Uniform Company


Recent Posts


Tags

nonylphenol ethoxylate (NPE) automatic foam soap succession planning Independent Textile Rental Association (ITRA) customer communication net promoter score UHF chips wet mops ANSI restroom cleaning supplies wipers garden city business center invoicing branded merchandise Earth Day governor's sustainability award history air sanitizer laundryESP Innovation award flame resistant success story automatic paper towel dispensers OSHA keynelink fleece executive uniform garments toilet seat sanitizer testimonials sludge filter image mats cleaning process hazard analysis and critical control points (HACCP) coat angels kannegiesser anti-fatigue mats microbial contamination textile rental services association (TRSA) 20-year-club food safety modernization act (FSMA) Sustainability logo apparel manufacturing lawndale business renaissance association (LBRA) midwest textile services association (MTSA) wastewater treatment FreshSeat pathogen elimination soil scanning clean green certified arrow uniform executive management institute (EMI) flu prevention restroom mats customer satisfaction survey laundry services case study hygienically clean restroom hygiene products corporate apparel work uniform rental automatic hand sanitizers image apparel family business feeding america outerwear facilities management services microfiber high visibility activewear continuous improvement local and independent illinois patriot education fund (IPEF) work uniforms national fire protection association (NFPA) National Safety Month A21 WalkForFreedom logo mats ISO 9001:2015 scraper mats barcode blood drive super bristle mats Angel Tree unifirst 95th anniversary chicago tribune hand sanitizer teamwork RFID clean show food processing shop towel rule anti-static uniforms linen laundry bags ISO 9001:2008 roll towels shortages restroom supplies community service family picnic blackhawks sorting system cintas shop towels dust mops g&k soaker mats custom floor mats leasing facility tour SHARP certification toilet seat cleaners floor mat rental

Archive