Roscoe Blog

Renting Textiles from a Local Independent Firm Versus a National Chain

Jim Buik - Friday, June 27, 2014

Your favorite burger in Chicago is probably from a locally owned business as opposed to a national chain. Besides fresher ingredients, personalized service and a more unique flavor, supporting local businesses has countless other benefits for the economy and your community. Just as this is true for restaurants, the same can be said for many other businesses, including textile rental companies, like the Roscoe Chicago uniform company.

According to a study done by Market Measurement for the CSC Network, people actually prefer local, independent providers. The CSC Network, of which the mat rental company is a part of, is an alliance of over 160 textile rental companies that are local and independently owned, but have a combined revenue of over 1 billion. In the study, 800 telephone interviews were conducted with the primary decision makers of companies that rent textiles. Textiles can include work uniforms, floor mats, linens, towels, mops and wipers.

People Prefer Local, Independently Owned Textile Rental Companies

The first finding is that people prefer local independent textile rentals because they outperform national chains in the following categories:

  • Fair billing – 72% to 15%
  • Product quality – 62% to 21%
  • Quality personnel – 60% to 20%
  • Value for cost – 48% to 30%

The perception is that national chains are able to provide a lower price, but this study shows that local and independently owned are not only able to provide fairer prices, but at a better quality and through more responsive representatives.

Local, Independently Owned Textile Rental Companies Exceed Expectations

The second finding is that local textile rental companies exceed expectations and outperform the nationals in seven key service areas. The uniform rental company has posted about several common industry issues, many of which were rated.

  • Timely response – 63% to 26%
  • Uniform appearance – 61% to 35%
  • Complete delivery – 53% to 16%
  • Overall satisfaction – 53% to 25%
  • Repairs – 52% to 15%
  • Replacement policies – 49% to 24%
  • Billing policies – 49% to 19%

Be sure to read about how Roscoe handles shortages, repairs, replacements, responsiveness and billing. Look out for our next and final in the series of industry issues regarding cleanliness and condition on our social media or check back here.

Finally, the study wanted to compare the experience of companies that have rented from both local, independently owned and national chains. The result? Companies that switched from a national chain to a local, independently owned, textile rental company stated that their service needs were met or exceeded virtually 100% of the time. Inversely, 1 in 3 companies that switched from local to national where worse off than they expected and 36% experienced worse service when they made the switch.

Rent from a Local, Independently Owned Textile Rental Company

Contact the Chicago uniform rental company, a local, independently owned, textile rental company, to find out more about the products and services we offer and save your company time, money and resources.

Contact us to learn more about Roscoe: The Chicago Work Uniform Company

Recent Posts


feeding america automatic paper towel dispensers flame resistant corporate apparel textile rental services association (TRSA) ISO 9001:2015 restroom mats sludge filter custom floor mats coat angels local and independent net promoter score ANSI super bristle mats national fire protection association (NFPA) toilet seat cleaners activewear blood drive RFID SHARP certification Independent Textile Rental Association (ITRA) garden city business center cintas wet mops dust mops ISO 9001:2008 family business work uniforms clean show food safety modernization act (FSMA) linen laundry bags executive uniform garments manufacturing executive management institute (EMI) customer satisfaction survey unifirst work uniform rental cleaning process automatic hand sanitizers Earth Day UHF chips continuous improvement roll towels National Safety Month community service soaker mats barcode outerwear 95th anniversary wipers A21 WalkForFreedom blackhawks kannegiesser microfiber image mats sorting system succession planning keynelink chicago tribune history floor mat rental automatic foam soap case study high visibility shop towel rule flu prevention 20-year-club anti-static uniforms governor's sustainability award OSHA laundry services restroom cleaning supplies image apparel microbial contamination toilet seat sanitizer food processing leasing soil scanning restroom hygiene products testimonials customer communication g&k nonylphenol ethoxylate (NPE) clean green certified lawndale business renaissance association (LBRA) shortages success story branded merchandise facility tour illinois patriot education fund (IPEF) fleece midwest textile services association (MTSA) FreshSeat restroom supplies logo mats Sustainability arrow uniform family picnic logo apparel facilities management services shop towels laundryESP Innovation award Angel Tree scraper mats hazard analysis and critical control points (HACCP) air sanitizer wastewater treatment hygienically clean hand sanitizer anti-fatigue mats teamwork pathogen elimination invoicing