Roscoe Blog

Protect Your Work Uniform Rental Plan with a Maintenance Program

Mark Stedman - Thursday, May 19, 2016

Protect Your Work Uniform Rental Plan with a Maintenance Program

Typically with a uniform rental service, a customer is invoiced rental charges that help offset the cost of merchandise, cleaning, delivery, and invoicing, but these rental charges don't usually cover other recurring costs like prep fees, which are assessed for ordering, receiving and identifying garments for tracking purposes. Additionally, the rental charges typically don't cover the cost of emblems, embroidery or size changes. Also, if merchandise is replaced prematurely, early replacement fees could be assessed and, because the merchandise is rented, charges can also be assessed if not returned when services are discontinued. These ancillary charges are not unique to Roscoe, but not all rental suppliers are forthcoming in discussing these additional charges when trying to acquire new business.

Work Uniform Rental Fee Transparency

When working with a prospective customer, we always share what the rental fees will be in addition to other charges that might appear on the invoice as already mentioned. We don't hide any charges as we don't like surprises and we know that our customers don't either.

While extra charges such as damage, loss, prep, embroidery, etc. are legitimate, customers still don't like paying them, especially when they result in spikes in the billing. This is a typical scenario in a traditional uniform rental service, but here at Roscoe, we pride ourselves at not being the typical traditional uniform service. We realize that no one appreciates the charges going up and down like a roller coaster. It just makes it impossible to budget.

Work Uniform Maintenance Programs

That is why we were the first uniform rental company in the marketplace to offer a variety of maintenance programs to reduce billing spikes for different reasons.

Roscoe offers:

  • Premium Prep Plan: coverage from extra charges associated with garment prep fees, emblems, embroidery and size changes
  • Garment Maintenance Program: coverage against early replacement charges if a garment is damage and removed from service prior it's expected life cycle
  • Loss Maintenance Program: coverage against merchandise lost and not returned when service is discontinued for an employee
  • The Combined Maintenance Program: this is the Damage Maintenance Program and Loss Maintenance Program combined, which provides coverage for a certain amount of lost items for each wearer annually and also provides coverage against potential early replacement charges
  • The NEW (Never Ever Worn) Program: this program guarantees brand NEW garments for new hires, garment replacements and size changes
  • The Premium Mat Program: provides coverage from additional charges that may be incurred when a mat is damaged or lost.

Interested?

Roscoe is proud to always be there for the customer and wearers to prevent spikes in the weekly invoice. So why wait for them? Talk to your RSR, CSR and DSM today. Our independent Market Measurement Research has shown that customers on one or more of the programs has resulted in significantly improved customer satisfaction. Why not be one of them?

Contact us to to get yourself started on a work uniform rental maintenance program today


Recent Posts


Tags

hand sanitizer restroom supplies soil scanning ISO 9001:2015 Sustainability executive uniform garments hazard analysis and critical control points (HACCP) pathogen elimination super bristle mats food processing family business UHF chips microfiber blood drive unifirst governor's sustainability award wet mops laundry services shortages high visibility Independent Textile Rental Association (ITRA) flu prevention shop towels arrow uniform ANSI A21 WalkForFreedom textile rental services association (TRSA) family picnic community service history anti-static uniforms linen laundry bags 20-year-club ISO 9001:2008 nonylphenol ethoxylate (NPE) scraper mats case study garden city business center restroom cleaning supplies national fire protection association (NFPA) toilet seat cleaners continuous improvement chicago tribune floor mat rental facilities management services net promoter score logo apparel soaker mats clean show kannegiesser air sanitizer blackhawks wipers illinois patriot education fund (IPEF) barcode succession planning automatic foam soap restroom hygiene products local and independent sludge filter lawndale business renaissance association (LBRA) custom floor mats flame resistant customer communication executive management institute (EMI) microbial contamination food safety modernization act (FSMA) leasing Earth Day restroom mats teamwork facility tour dust mops roll towels FreshSeat clean green certified midwest textile services association (MTSA) customer satisfaction survey g&k success story logo mats image apparel image mats 95th anniversary branded merchandise work uniform rental wastewater treatment toilet seat sanitizer laundryESP Innovation award automatic paper towel dispensers SHARP certification RFID cintas automatic hand sanitizers OSHA sorting system work uniforms feeding america cleaning process keynelink hygienically clean National Safety Month anti-fatigue mats shop towel rule

Archive