Roscoe Blog

Protect Your Work Uniform Rental Plan with a Maintenance Program

Mark Stedman - Thursday, May 19, 2016

Protect Your Work Uniform Rental Plan with a Maintenance Program

Typically with a uniform rental service, a customer is invoiced rental charges that help offset the cost of merchandise, cleaning, delivery, and invoicing, but these rental charges don't usually cover other recurring costs like prep fees, which are assessed for ordering, receiving and identifying garments for tracking purposes. Additionally, the rental charges typically don't cover the cost of emblems, embroidery or size changes. Also, if merchandise is replaced prematurely, early replacement fees could be assessed and, because the merchandise is rented, charges can also be assessed if not returned when services are discontinued. These ancillary charges are not unique to Roscoe, but not all rental suppliers are forthcoming in discussing these additional charges when trying to acquire new business.

Work Uniform Rental Fee Transparency

When working with a prospective customer, we always share what the rental fees will be in addition to other charges that might appear on the invoice as already mentioned. We don't hide any charges as we don't like surprises and we know that our customers don't either.

While extra charges such as damage, loss, prep, embroidery, etc. are legitimate, customers still don't like paying them, especially when they result in spikes in the billing. This is a typical scenario in a traditional uniform rental service, but here at Roscoe, we pride ourselves at not being the typical traditional uniform service. We realize that no one appreciates the charges going up and down like a roller coaster. It just makes it impossible to budget.

Work Uniform Maintenance Programs

That is why we were the first uniform rental company in the marketplace to offer a variety of maintenance programs to reduce billing spikes for different reasons.

Roscoe offers:

  • Premium Prep Plan: coverage from extra charges associated with garment prep fees, emblems, embroidery and size changes
  • Garment Maintenance Program: coverage against early replacement charges if a garment is damage and removed from service prior it's expected life cycle
  • Loss Maintenance Program: coverage against merchandise lost and not returned when service is discontinued for an employee
  • The Combined Maintenance Program: this is the Damage Maintenance Program and Loss Maintenance Program combined, which provides coverage for a certain amount of lost items for each wearer annually and also provides coverage against potential early replacement charges
  • The NEW (Never Ever Worn) Program: this program guarantees brand NEW garments for new hires, garment replacements and size changes
  • The Premium Mat Program: provides coverage from additional charges that may be incurred when a mat is damaged or lost.


Roscoe is proud to always be there for the customer and wearers to prevent spikes in the weekly invoice. So why wait for them? Talk to your RSR, CSR and DSM today. Our independent Market Measurement Research has shown that customers on one or more of the programs has resulted in significantly improved customer satisfaction. Why not be one of them?

Contact us to to get yourself started on a work uniform rental maintenance program today

Recent Posts


roll towels super bristle mats food safety modernization act (FSMA) activewear hazard analysis and critical control points (HACCP) logo apparel restroom hygiene products toilet seat cleaners National Safety Month flame resistant laundry services manufacturing shop towels restroom supplies shop towel rule linen laundry bags sorting system flu prevention anti-static uniforms customer satisfaction survey cintas pathogen elimination textile rental services association (TRSA) hygienically clean high visibility branded merchandise scraper mats microfiber blood drive blackhawks history microbial contamination feeding america A21 WalkForFreedom laundryESP Innovation award logo mats community service family picnic air sanitizer leasing net promoter score garden city business center RFID arrow uniform continuous improvement ANSI OSHA ISO 9001:2008 95th anniversary outerwear automatic hand sanitizers g&k succession planning coat angels midwest textile services association (MTSA) automatic foam soap facility tour custom floor mats wipers governor's sustainability award executive uniform garments restroom mats hand sanitizer wet mops success story shortages corporate apparel ISO 9001:2015 Earth Day family business cleaning process Independent Textile Rental Association (ITRA) soaker mats sludge filter executive management institute (EMI) work uniforms wastewater treatment testimonials restroom cleaning supplies case study facilities management services work uniform rental clean green certified fleece national fire protection association (NFPA) 20-year-club soil scanning customer communication FreshSeat barcode food processing Angel Tree dust mops floor mat rental teamwork kannegiesser lawndale business renaissance association (LBRA) image mats image apparel nonylphenol ethoxylate (NPE) SHARP certification illinois patriot education fund (IPEF) unifirst invoicing UHF chips chicago tribune Sustainability automatic paper towel dispensers clean show local and independent keynelink toilet seat sanitizer anti-fatigue mats