Roscoe Blog

Protect Your Work Uniform Rental Plan with a Maintenance Program

Mark Stedman - Thursday, May 19, 2016

Protect Your Work Uniform Rental Plan with a Maintenance Program

Typically with a uniform rental service, a customer is invoiced rental charges that help offset the cost of merchandise, cleaning, delivery, and invoicing, but these rental charges don't usually cover other recurring costs like prep fees, which are assessed for ordering, receiving and identifying garments for tracking purposes. Additionally, the rental charges typically don't cover the cost of emblems, embroidery or size changes. Also, if merchandise is replaced prematurely, early replacement fees could be assessed and, because the merchandise is rented, charges can also be assessed if not returned when services are discontinued. These ancillary charges are not unique to Roscoe, but not all rental suppliers are forthcoming in discussing these additional charges when trying to acquire new business.

Work Uniform Rental Fee Transparency

When working with a prospective customer, we always share what the rental fees will be in addition to other charges that might appear on the invoice as already mentioned. We don't hide any charges as we don't like surprises and we know that our customers don't either.

While extra charges such as damage, loss, prep, embroidery, etc. are legitimate, customers still don't like paying them, especially when they result in spikes in the billing. This is a typical scenario in a traditional uniform rental service, but here at Roscoe, we pride ourselves at not being the typical traditional uniform service. We realize that no one appreciates the charges going up and down like a roller coaster. It just makes it impossible to budget.

Work Uniform Maintenance Programs

That is why we were the first uniform rental company in the marketplace to offer a variety of maintenance programs to reduce billing spikes for different reasons.

Roscoe offers:

  • Premium Prep Plan: coverage from extra charges associated with garment prep fees, emblems, embroidery and size changes
  • Garment Maintenance Program: coverage against early replacement charges if a garment is damage and removed from service prior it's expected life cycle
  • Loss Maintenance Program: coverage against merchandise lost and not returned when service is discontinued for an employee
  • The Combined Maintenance Program: this is the Damage Maintenance Program and Loss Maintenance Program combined, which provides coverage for a certain amount of lost items for each wearer annually and also provides coverage against potential early replacement charges
  • The NEW (Never Ever Worn) Program: this program guarantees brand NEW garments for new hires, garment replacements and size changes
  • The Premium Mat Program: provides coverage from additional charges that may be incurred when a mat is damaged or lost.

Interested?

Roscoe is proud to always be there for the customer and wearers to prevent spikes in the weekly invoice. So why wait for them? Talk to your RSR, CSR and DSM today. Our independent Market Measurement Research has shown that customers on one or more of the programs has resulted in significantly improved customer satisfaction. Why not be one of them?

Contact us to to get yourself started on a work uniform rental maintenance program today


Recent Posts


Tags

air sanitizer restroom supplies g&k shortages feeding america branded merchandise teamwork custom floor mats corporate apparel sorting system UHF chips shop towels dust mops linen laundry bags 20-year-club clean show midwest textile services association (MTSA) microfiber manufacturing roll towels hazard analysis and critical control points (HACCP) A21 WalkForFreedom customer communication floor mat rental illinois patriot education fund (IPEF) Earth Day soil scanning automatic paper towel dispensers super bristle mats history cleaning process logo mats garden city business center outerwear hand sanitizer executive management institute (EMI) ISO 9001:2008 automatic hand sanitizers succession planning coat angels toilet seat sanitizer customer satisfaction survey wet mops Angel Tree clean green certified logo apparel cintas restroom cleaning supplies image apparel barcode scraper mats high visibility SHARP certification ISO 9001:2015 community service blackhawks Independent Textile Rental Association (ITRA) case study work uniforms food safety modernization act (FSMA) ANSI net promoter score family business restroom hygiene products shop towel rule chicago tribune image mats success story hygienically clean RFID work uniform rental anti-static uniforms unifirst kannegiesser National Safety Month Sustainability executive uniform garments restroom mats facility tour lawndale business renaissance association (LBRA) arrow uniform family picnic nonylphenol ethoxylate (NPE) food processing textile rental services association (TRSA) microbial contamination sludge filter leasing activewear local and independent flame resistant 95th anniversary flu prevention laundryESP Innovation award continuous improvement blood drive anti-fatigue mats toilet seat cleaners soaker mats wastewater treatment pathogen elimination testimonials OSHA fleece automatic foam soap facilities management services wipers national fire protection association (NFPA) governor's sustainability award laundry services invoicing keynelink FreshSeat

Archive