Roscoe Blog

Protect Your Work Uniform Rental Plan with a Maintenance Program

Mark Stedman - Thursday, May 19, 2016

Protect Your Work Uniform Rental Plan with a Maintenance Program

Typically with a uniform rental service, a customer is invoiced rental charges that help offset the cost of merchandise, cleaning, delivery, and invoicing, but these rental charges don't usually cover other recurring costs like prep fees, which are assessed for ordering, receiving and identifying garments for tracking purposes. Additionally, the rental charges typically don't cover the cost of emblems, embroidery or size changes. Also, if merchandise is replaced prematurely, early replacement fees could be assessed and, because the merchandise is rented, charges can also be assessed if not returned when services are discontinued. These ancillary charges are not unique to Roscoe, but not all rental suppliers are forthcoming in discussing these additional charges when trying to acquire new business.

Work Uniform Rental Fee Transparency

When working with a prospective customer, we always share what the rental fees will be in addition to other charges that might appear on the invoice as already mentioned. We don't hide any charges as we don't like surprises and we know that our customers don't either.

While extra charges such as damage, loss, prep, embroidery, etc. are legitimate, customers still don't like paying them, especially when they result in spikes in the billing. This is a typical scenario in a traditional uniform rental service, but here at Roscoe, we pride ourselves at not being the typical traditional uniform service. We realize that no one appreciates the charges going up and down like a roller coaster. It just makes it impossible to budget.

Work Uniform Maintenance Programs

That is why we were the first uniform rental company in the marketplace to offer a variety of maintenance programs to reduce billing spikes for different reasons.

Roscoe offers:

  • Premium Prep Plan: coverage from extra charges associated with garment prep fees, emblems, embroidery and size changes
  • Garment Maintenance Program: coverage against early replacement charges if a garment is damage and removed from service prior it's expected life cycle
  • Loss Maintenance Program: coverage against merchandise lost and not returned when service is discontinued for an employee
  • The Combined Maintenance Program: this is the Damage Maintenance Program and Loss Maintenance Program combined, which provides coverage for a certain amount of lost items for each wearer annually and also provides coverage against potential early replacement charges
  • The NEW (Never Ever Worn) Program: this program guarantees brand NEW garments for new hires, garment replacements and size changes
  • The Premium Mat Program: provides coverage from additional charges that may be incurred when a mat is damaged or lost.

Interested?

Roscoe is proud to always be there for the customer and wearers to prevent spikes in the weekly invoice. So why wait for them? Talk to your RSR, CSR and DSM today. Our independent Market Measurement Research has shown that customers on one or more of the programs has resulted in significantly improved customer satisfaction. Why not be one of them?

Contact us to to get yourself started on a work uniform rental maintenance program today


Recent Posts


Tags

manufacturing restroom supplies executive management institute (EMI) 95th anniversary continuous improvement anti-static uniforms image apparel anti-fatigue mats outerwear barcode community service scraper mats feeding america soaker mats arrow uniform roll towels dust mops automatic paper towel dispensers SHARP certification OSHA ISO 9001:2015 flame resistant hygienically clean Sustainability linen laundry bags custom floor mats illinois patriot education fund (IPEF) Independent Textile Rental Association (ITRA) ANSI soil scanning corporate apparel testimonials image mats nonylphenol ethoxylate (NPE) midwest textile services association (MTSA) toilet seat cleaners sludge filter A21 WalkForFreedom unifirst automatic foam soap customer communication g&k chicago tribune super bristle mats shortages wet mops activewear invoicing branded merchandise restroom cleaning supplies blood drive succession planning facilities management services hand sanitizer national fire protection association (NFPA) shop towels clean green certified logo mats UHF chips work uniforms wastewater treatment success story kannegiesser history restroom mats case study textile rental services association (TRSA) fleece garden city business center restroom hygiene products cintas family business laundry services 20-year-club high visibility wipers automatic hand sanitizers work uniform rental Earth Day governor's sustainability award microfiber food processing air sanitizer leasing family picnic microbial contamination teamwork cleaning process blackhawks executive uniform garments ISO 9001:2008 sorting system net promoter score hazard analysis and critical control points (HACCP) coat angels pathogen elimination customer satisfaction survey facility tour logo apparel flu prevention lawndale business renaissance association (LBRA) shop towel rule toilet seat sanitizer food safety modernization act (FSMA) floor mat rental clean show keynelink RFID FreshSeat Angel Tree laundryESP Innovation award local and independent National Safety Month

Archive