Roscoe Blog

Protect Your Work Uniform Rental Plan with a Maintenance Program

Mark Stedman - Thursday, May 19, 2016

Protect Your Work Uniform Rental Plan with a Maintenance Program

Typically with a uniform rental service, a customer is invoiced rental charges that help offset the cost of merchandise, cleaning, delivery, and invoicing, but these rental charges don't usually cover other recurring costs like prep fees, which are assessed for ordering, receiving and identifying garments for tracking purposes. Additionally, the rental charges typically don't cover the cost of emblems, embroidery or size changes. Also, if merchandise is replaced prematurely, early replacement fees could be assessed and, because the merchandise is rented, charges can also be assessed if not returned when services are discontinued. These ancillary charges are not unique to Roscoe, but not all rental suppliers are forthcoming in discussing these additional charges when trying to acquire new business.

Work Uniform Rental Fee Transparency

When working with a prospective customer, we always share what the rental fees will be in addition to other charges that might appear on the invoice as already mentioned. We don't hide any charges as we don't like surprises and we know that our customers don't either.

While extra charges such as damage, loss, prep, embroidery, etc. are legitimate, customers still don't like paying them, especially when they result in spikes in the billing. This is a typical scenario in a traditional uniform rental service, but here at Roscoe, we pride ourselves at not being the typical traditional uniform service. We realize that no one appreciates the charges going up and down like a roller coaster. It just makes it impossible to budget.

Work Uniform Maintenance Programs

That is why we were the first uniform rental company in the marketplace to offer a variety of maintenance programs to reduce billing spikes for different reasons.

Roscoe offers:

  • Premium Prep Plan: coverage from extra charges associated with garment prep fees, emblems, embroidery and size changes
  • Garment Maintenance Program: coverage against early replacement charges if a garment is damage and removed from service prior it's expected life cycle
  • Loss Maintenance Program: coverage against merchandise lost and not returned when service is discontinued for an employee
  • The Combined Maintenance Program: this is the Damage Maintenance Program and Loss Maintenance Program combined, which provides coverage for a certain amount of lost items for each wearer annually and also provides coverage against potential early replacement charges
  • The NEW (Never Ever Worn) Program: this program guarantees brand NEW garments for new hires, garment replacements and size changes
  • The Premium Mat Program: provides coverage from additional charges that may be incurred when a mat is damaged or lost.


Roscoe is proud to always be there for the customer and wearers to prevent spikes in the weekly invoice. So why wait for them? Talk to your RSR, CSR and DSM today. Our independent Market Measurement Research has shown that customers on one or more of the programs has resulted in significantly improved customer satisfaction. Why not be one of them?

Contact us to to get yourself started on a work uniform rental maintenance program today

Recent Posts


work uniform rental invoicing work uniforms keynelink success story g&k laundry services wastewater treatment sorting system flame resistant clean green certified coat angels microfiber chicago tribune restroom mats logo mats UHF chips leasing OSHA hazard analysis and critical control points (HACCP) restroom cleaning supplies customer satisfaction survey sludge filter blackhawks succession planning family business food processing governor's sustainability award wet mops Independent Textile Rental Association (ITRA) ISO 9001:2015 logo apparel national fire protection association (NFPA) super bristle mats fleece toilet seat cleaners facility tour net promoter score community service image mats soil scanning testimonials executive management institute (EMI) outerwear ISO 9001:2008 95th anniversary custom floor mats unifirst automatic hand sanitizers Sustainability restroom hygiene products linen laundry bags high visibility garden city business center shop towel rule history teamwork corporate apparel shortages microbial contamination arrow uniform branded merchandise image apparel automatic foam soap illinois patriot education fund (IPEF) anti-fatigue mats laundryESP Innovation award RFID case study hygienically clean barcode midwest textile services association (MTSA) pathogen elimination air sanitizer feeding america blood drive 20-year-club lawndale business renaissance association (LBRA) roll towels kannegiesser wipers FreshSeat toilet seat sanitizer flu prevention floor mat rental clean show hand sanitizer cleaning process activewear textile rental services association (TRSA) facilities management services Angel Tree anti-static uniforms soaker mats SHARP certification automatic paper towel dispensers continuous improvement scraper mats family picnic cintas National Safety Month restroom supplies shop towels Earth Day customer communication manufacturing dust mops ANSI local and independent nonylphenol ethoxylate (NPE) executive uniform garments A21 WalkForFreedom food safety modernization act (FSMA)