Work Uniform Blog

Reorganized Team Puts a Spotlight on Evolving Leadership

Friday February 14, 2020

In the wake of a very successful 2019, we’re starting off the new year with a team reorganization that highlights our evolving leadership and sets the stage for the continued improvement of the processes and customer service that drive everything we do.

As a family-owned and operated business approaching a 100-year anniversary, we are incredibly grateful for the team members who have made our success possible with their continued focus on, and commitment to, the success of our clients.

With an average tenure of 13 years, our team members are the reason we have been able to post record-breaking …

Read More...

A 48-Hour Turnaround: How Roscoe Teamwork Drives Success

Monday December 16, 2019

It was just before the beginning of the new school year when Roscoe received a call from the school district.

The district was an existing client, but had a new location opening in weeks and needed merchandise as soon as possible.  In the school system, of course, there are more ASAPs than ABCs in August and September, so we went into action to ensure that at least our part of the back-to-school rush was trouble-free.

The Roscoe team jumped into action and provided the new school with a service quote. Within 24 hours, the school had signed the contract and …

Read More...

Celebrating Decades of Teamwork and Commitment

Wednesday December 4, 2019

If you are a Roscoe customer, chances are good that you know the employees who pick up the phone when you call, who deliver your uniforms and who manage your account. That’s because Roscoe team members tend to stick around.

So many Roscoe team members make their careers here that we had to form a special club just to celebrate them.

Our 20-Year Club represents a big part of who we are at Roscoe and we are proud to be a company where so many people choose not just to work here, but to build a career that spans …

Read More...

When Our Customers Tell Us They Couldn’t Be Happier, It’s Game On

Friday October 18, 2019

“Competition whose motive is merely to compete, to drive some other fellow out, never carries very far. The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.” — Henry Ford

In 1995, Michael Jordan shocked the world when he announced that, out of his sudden retirement from the NBA the previous year, he would be pursuing a career in minor league baseball. The public was baffled: why would such a successful man – arguably one of the best basketball players in the world – make …

Read More...

The Wide-Ranging Benefits of Lifelong Learning

Thursday October 10, 2019

Research suggests that companies that invest in professional development and continuous learning often out-perform competitors, have higher retention rates, and get higher satisfaction ratings from both their employees and clients.

At Roscoe, we’ve seen the results firsthand. Lifelong learning is deeply instilled in our culture, both as a way of ensuring the high-quality customer service we deliver to our clients and as a way of supporting the team members who provide it.

It’s also the foundation of “continuous improvement” – a concept that is at the heart of everything we do at Roscoe and a key priority of CEO Jim …

Read More...