Work Uniform Blog

Reorganized Team Puts a Spotlight on Evolving Leadership

In the wake of a very successful 2019, we’re starting off the new year with a team reorganization that highlights our evolving leadership and sets the stage for the continued improvement of the processes and customer service that drive everything we do.

As a family-owned and operated business approaching a 100-year anniversary, we are incredibly grateful for the team members who have made our success possible with their continued focus on, and commitment to, the success of our clients.

With an average tenure of 13 years, our team members are the reason we have been able to post record-breaking

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Route Service Representatives and Roscoe Customers are Hard to Separate

If it were up to Roscoe customers many of our long-serving route service representatives would probably never be able to look forward to a well-earned retirement.

Last year marked the retirement of two such representatives, known for their dedication, kindness and awesome customer service over a combined tenure of nearly four decades.

Terry Phillips retired after 23 years at Roscoe and Bobby Jackson retired after more than 15 years. Over the years, their customers grew to love them, and it goes without saying that their replacements have big jobs ahead of them.

That’s the downside of having such a great …

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A 48-Hour Turnaround: How Roscoe Teamwork Drives Success

It was just before the beginning of the new school year when Roscoe received a call from the school district.

The district was an existing client, but had a new location opening in weeks and needed merchandise as soon as possible.  In the school system, of course, there are more ASAPs than ABCs in August and September, so we went into action to ensure that at least our part of the back-to-school rush was trouble-free.

The Roscoe team jumped into action and provided the new school with a service quote. Within 24 hours, the school had signed the contract and …

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Give the Gift of Warmth This Winter

The holidays are full of opportunities to extend a little bit of help to someone in need, and in many ways, these opportunities are like a gift we give ourselves.

At Roscoe, our team members enjoy their participation in efforts like Coat Angels, Angel Tree, and the work of Chicago area food banks, children’s hospitals, and other charitable organizations so much, it can be hard to think of it as “giving.” It’s a gift.

The reaction of disadvantaged children receiving coats, hats, scarves, and gloves chosen just for them is an experience so moving that once you decide …

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Celebrating Decades of Teamwork and Commitment

If you are a Roscoe customer, chances are good that you know the employees who pick up the phone when you call, who deliver your uniforms and who manage your account. That’s because Roscoe team members tend to stick around.

So many Roscoe team members make their careers here that we had to form a special club just to celebrate them.

Our 20-Year Club represents a big part of who we are at Roscoe and we are proud to be a company where so many people choose not just to work here, but to build a career that spans …

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