Work Uniform Blog

Roscoe CEO on Family Business Strategies for Managing Pandemic Challenges

Roscoe CEO Jim Buik shared his thoughts with readers of the Daily Herald’s Business Ledger recently on the strategies that have helped Roscoe manage the challenges of the coronavirus and that can help other family business owners minimize their disruption as well.

Among other assets he has been able to draw upon, Buik writes of the “close relationships among long-tenured team members” at Roscoe.

Those team members are like a second family within the business, Buik writes, and the trust that has built up between team leaders and frontline team members over decades is a big part of what has …


Industry Leaders Collaborate on COVID-19 Safety

As in many businesses, industry collaboration in the industrial uniform business provides an array of benefits, from opportunities for professional development to the ability to speak with a bigger voice on key issues.

These days, it’s a lifeline in more than the metaphorical sense as the industry association for the linen, uniform and facility services industry has become a source of critical information around best practices in response to the coronavirus (COVID-19) pandemic.

Among other efforts, the Textile Rental Service Association (TRSA) is using its on-demand learning program to bring together industry leaders to share knowledge and best practices for …


Maintaining “Traction” Throughout Challenging Times

“Vision without traction is merely hallucination.”

― Gino Wickman, Traction: Get a Grip on Your Business

It takes more than a vision to steer a family-owned business through all of the challenges a century can bring.

As Roscoe has passed through three generations of the Buik family, the challenges have always kept pace alongside our commitment to core values that include service, integrity, consistency and continuous improvement.

So while the coronavirus is unquestionably among the biggest obstacles we have ever faced, we find ourselves returning to the principles and processes that have gotten us this far.

Roscoe President Jim Buik, …


Reorganized Team Puts a Spotlight on Evolving Leadership

In the wake of a very successful 2019, we’re starting off the new year with a team reorganization that highlights our evolving leadership and sets the stage for the continued improvement of the processes and customer service that drive everything we do.

As a family-owned and operated business approaching a 100-year anniversary, we are incredibly grateful for the team members who have made our success possible with their continued focus on, and commitment to, the success of our clients.

With an average tenure of 13 years, our team members are the reason we have been able to post record-breaking


Route Service Representatives and Roscoe Customers are Hard to Separate

If it were up to Roscoe customers many of our long-serving route service representatives would probably never be able to look forward to a well-earned retirement.

Last year marked the retirement of two such representatives, known for their dedication, kindness and awesome customer service over a combined tenure of nearly four decades.

Terry Phillips retired after 23 years at Roscoe and Bobby Jackson retired after more than 15 years. Over the years, their customers grew to love them, and it goes without saying that their replacements have big jobs ahead of them.

That’s the downside of having such a great …