Work Uniform Blog

Roscoe Recertifies for ISO 9001:2015 with Internal Audit

Friday August 11, 2017

Roscoe Recertifies for ISO 9001:2015 with Internal Audit

Roscoe has taken the first major step in recertifying for ISO 9001:2015 from ISO 9001:2008 by successfully conducting an internal audit.

Roscoe has been ISO 9001 certified since 2003 and is one of the few independent work uniform rental companies to have such a long commitment to quality and continuous improvement.

Internal Audit Planning & Execution

The internal ISO 9001 audit process starts with a plan. We update the audit checklist from previous years and identify what to review and by whom. Each Strategic Leadership Team (SLT) member was then assigned to an area on the production floor to learn …

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Hygienically Clean Work Uniforms

Tuesday May 16, 2017

Hygienically Clean Work Uniforms

While we take pride in the quality of our laundering processes and the cleanliness of our work uniform rentals, we’ve embraced the concept of hygienically clean – not just for the medical, food processing, food service, and hospitality industries, but hygienically clean for all.

By the end of 2017, we expect to be Hygienically Clean Certified by the TRSA and we are now almost fully complete with our implementation.

What Is Hygienically Clean?

Hygienically Clean refers to the standard created by the Textile Rental Services Association (TRSA) whose purpose is to develop quality criteria for the production and certification of …

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Continuous Improvement & WIGs

Friday March 24, 2017

Continuous Improvement & WIGs

What is a WIG?

For Roscoe, it stands for a “Wildly Important Goal” – otherwise known as a significant change that we seek to implement in order to increase customer satisfaction and retention.

Successfully changing and improving allows Roscoe to grow and continue to reinvest in delivering even higher levels of customer service for work uniform rentals and all of our other services.

3 Ways We Continuously Improve, Every Week

Every Monday, our leadership team meets to focus on customers that called with a concern the week before. We separate symptoms from the root cause of the issue, and …

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Chiago Work Uniform Company: Dedicated to Continuous Improvement

Friday March 13, 2015

As an ISO 9001:2008 certified company, continuous improvement driven by customer feedback is the core of Roscoe’s quality program. The Chicago uniform company hired Market Measurement, Inc., an independent market research firm, to conduct a brief telephone survey among our customers. The survey, conducted by professional market research interviewers, should require no more than eight-nine minutes, but provide a wealth of information for the laundry service team to make improvements in the products we provide.

The uniform company has conducted customer satisfaction research through Market Measurement since 1992, and past results have been the catalyst for changes in service …

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Chicago Work Uniform Company Successfully Completes an External ISO Audit

Friday January 30, 2015

Roscoe is very proud to have our entire operations ISO 9001:2008 Certified as it is something that is arduous, requiring detailed documentation of our processes, but very valuable. It’s extremely beneficial for the uniform services company and our customers as these standards ensure our products and service consistently meet your requirements and quality is continuously improved.

The Chicago mat company recently completed an external ISO audit (one of two per year) in which we had zero non-conformances. To prepare for the external audit the uniform company conducts two internal audits per year as well. During the internal audit the leadership …

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