Work Uniform Blog

Record Level of Roscoe Customers Say They Would Recommend Us to a Colleague

In a year in which we briefly considered not conducting our annual customer satisfaction survey at all, Roscoe customers told us in record numbers that they are not only happy, but likely to recommend us to a friend or colleague as well.

These results from our 2020 Customer Satisfaction Analysis are enormously gratifying, especially at a time when our customers are facing unprecedented challenges created by the global COVID-19 pandemic. Our decision to move forward with this annual exercise was based on the strong feeling of our team leaders that it was even more important to hear from our customers …

Read More...

Maintaining “Traction” Throughout Challenging Times

“Vision without traction is merely hallucination.”

― Gino Wickman, Traction: Get a Grip on Your Business

It takes more than a vision to steer a family-owned business through all of the challenges a century can bring.

As Roscoe has passed through three generations of the Buik family, the challenges have always kept pace alongside our commitment to core values that include service, integrity, consistency and continuous improvement.

So while the coronavirus is unquestionably among the biggest obstacles we have ever faced, we find ourselves returning to the principles and processes that have gotten us this far.

Roscoe President Jim Buik, …

Read More...

A 48-Hour Turnaround: How Roscoe Teamwork Drives Success

It was just before the beginning of the new school year when Roscoe received a call from the school district.

The district was an existing client, but had a new location opening in weeks and needed merchandise as soon as possible.  In the school system, of course, there are more ASAPs than ABCs in August and September, so we went into action to ensure that at least our part of the back-to-school rush was trouble-free.

The Roscoe team jumped into action and provided the new school with a service quote. Within 24 hours, the school had signed the contract and …

Read More...

Celebrating Decades of Teamwork and Commitment

If you are a Roscoe customer, chances are good that you know the employees who pick up the phone when you call, who deliver your uniforms and who manage your account. That’s because Roscoe team members tend to stick around.

So many Roscoe team members make their careers here that we had to form a special club just to celebrate them.

Our 20-Year Club represents a big part of who we are at Roscoe and we are proud to be a company where so many people choose not just to work here, but to build a career that spans …

Read More...

Need for High-Quality Work Uniform Service Drives Demand to Roscoe

In an industry that has seen increasing consolidation as large national chains absorb their smaller, independent competitors, Roscoe is not only holding its ground as Chicago’s last independent industrial supplier – we’re thriving.

This year, our sales growth has continued to outpace expectations.

How are we doing it? Without taking anything away from our incredible sales team, there’s no question that some of the big national uniform suppliers are doing some of our marketing for us. Many of our new customers are fleeing their previous providers as much as they are turning to us. Chronic problems with uniform shortages and …

Read More...