Work Uniform Blog

Maintaining “Traction” Throughout Challenging Times

“Vision without traction is merely hallucination.”

― Gino Wickman, Traction: Get a Grip on Your Business

It takes more than a vision to steer a family-owned business through all of the challenges a century can bring.

As Roscoe has passed through three generations of the Buik family, the challenges have always kept pace alongside our commitment to core values that include service, integrity, consistency and continuous improvement.

So while the coronavirus is unquestionably among the biggest obstacles we have ever faced, we find ourselves returning to the principles and processes that have gotten us this far.

Roscoe President Jim Buik, …

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A 48-Hour Turnaround: How Roscoe Teamwork Drives Success

It was just before the beginning of the new school year when Roscoe received a call from the school district.

The district was an existing client, but had a new location opening in weeks and needed merchandise as soon as possible.  In the school system, of course, there are more ASAPs than ABCs in August and September, so we went into action to ensure that at least our part of the back-to-school rush was trouble-free.

The Roscoe team jumped into action and provided the new school with a service quote. Within 24 hours, the school had signed the contract and …

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Celebrating Decades of Teamwork and Commitment

If you are a Roscoe customer, chances are good that you know the employees who pick up the phone when you call, who deliver your uniforms and who manage your account. That’s because Roscoe team members tend to stick around.

So many Roscoe team members make their careers here that we had to form a special club just to celebrate them.

Our 20-Year Club represents a big part of who we are at Roscoe and we are proud to be a company where so many people choose not just to work here, but to build a career that spans …

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Need for High-Quality Work Uniform Service Drives Demand to Roscoe

In an industry that has seen increasing consolidation as large national chains absorb their smaller, independent competitors, Roscoe is not only holding its ground as Chicago’s last independent industrial supplier – we’re thriving.

This year, our sales growth has continued to outpace expectations.

How are we doing it? Without taking anything away from our incredible sales team, there’s no question that some of the big national uniform suppliers are doing some of our marketing for us. Many of our new customers are fleeing their previous providers as much as they are turning to us. Chronic problems with uniform shortages and …

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Record-Breaking Customer Service and a Commitment to Do Even More

Roscoe’s business model is built around providing the highest quality of customer service – we take pride in growing our business through satisfied customers. We spend a lot of time thinking about ways we can improve and setting goals for continuous improvement. But what really matters is, what do our customers think?

We really want to know. It’s always nice to hear what we’re doing right – those things that drive our customer satisfaction numbers up. But we also want to know where our customers think we could do better so we can continue to identify opportunities for improvement.…

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