Work Uniform Blog

The Uniform is Out of the Bag: Customers Love Our Garment Repair Program

We scrutinize every uniform that comes through our doors to ensure that any necessary repairs are made promptly. But we also make it easy for our clients to route garments to repair with our convenient yellow bag program.

Customer satisfaction results are built on knowing what your customers want and need. That’s true in any business.

In the work uniform industry, however, it’s no secret that customers expect more than just high-quality work uniforms delivered on time; they want their uniforms kept in great condition, too. After all, what is the point of going to the trouble of outfitting your …

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Roscoe Customer Survey Nets Record-High Satisfaction Levels

While interviewing customers about their level of satisfaction will probably never land Carl Hendrickson a spot on anybody’s “most difficult jobs” list – at least as long as there are oil rig workers and Alaskan crab fishermen to compete with – our customers have a way of making his job pretty tough.

And this year they’ve done it again.

Hendrickson’s job, in fact, could be described as fishing, in a sense. Year after year, as President of Market Measurement Inc., he goes deep in search of the details that provide us with the things we need to do to keep …

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Record Level of Roscoe Customers Say They Would Recommend Us to a Colleague

In a year in which we briefly considered not conducting our annual customer satisfaction survey at all, Roscoe customers told us in record numbers that they are not only happy, but likely to recommend us to a friend or colleague as well.

These results from our 2020 Customer Satisfaction Analysis are enormously gratifying, especially at a time when our customers are facing unprecedented challenges created by the global COVID-19 pandemic. Our decision to move forward with this annual exercise was based on the strong feeling of our team leaders that it was even more important to hear from our customers …

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Maintaining “Traction” Throughout Challenging Times

“Vision without traction is merely hallucination.”

― Gino Wickman, Traction: Get a Grip on Your Business

It takes more than a vision to steer a family-owned business through all of the challenges a century can bring.

As Roscoe has passed through three generations of the Buik family, the challenges have always kept pace alongside our commitment to core values that include service, integrity, consistency and continuous improvement.

So while the coronavirus is unquestionably among the biggest obstacles we have ever faced, we find ourselves returning to the principles and processes that have gotten us this far.

Roscoe President Jim Buik, …

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A 48-Hour Turnaround: How Roscoe Teamwork Drives Success

It was just before the beginning of the new school year when Roscoe received a call from the school district.

The district was an existing client, but had a new location opening in weeks and needed merchandise as soon as possible.  In the school system, of course, there are more ASAPs than ABCs in August and September, so we went into action to ensure that at least our part of the back-to-school rush was trouble-free.

The Roscoe team jumped into action and provided the new school with a service quote. Within 24 hours, the school had signed the contract and …

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