Work Uniform Blog

In a year in which we briefly considered not conducting our annual customer satisfaction survey at all, Roscoe customers told us in record numbers that they are not only happy, but likely to recommend us to a friend or colleague as well.

These results from our 2020 Customer Satisfaction Analysis are enormously gratifying, especially at a time when our customers are facing unprecedented challenges created by the global COVID-19 pandemic. Our decision to move forward with this annual exercise was based on the strong feeling of our team leaders that it was even more important to hear from our customers …

Roscoe’s business model is built around providing the highest quality of customer service – we take pride in growing our business through satisfied customers. We spend a lot of time thinking about ways we can improve and setting goals for continuous improvement. But what really matters is, what do our customers think?

We really want to know. It’s always nice to hear what we’re doing right – those things that drive our customer satisfaction numbers up. But we also want to know where our customers think we could do better so we can continue to identify opportunities for improvement.…