Work Uniform Blog

It Takes More than High-Quality Work Uniforms to Make a High-Quality Work Uniform Provider

Tuesday March 2, 2021

There’s no sugar-coating the hardship that the COVID-19 pandemic has wreaked over the past 12 months, but like many of you, we are determined to seize opportunities to salvage something from a year spent trying to sidestep a crisis.

And we have. We owe a huge debt to our customers for the fact that we have been able to weather a year like the past one. That’s no surprise really. Nor is the fact that it was our customers who pointed us to one of those opportunities.

It’s simple really: Last year, we opened numerous new channels of communication with …

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Record Level of Roscoe Customers Say They Would Recommend Us to a Colleague

Tuesday August 11, 2020

In a year in which we briefly considered not conducting our annual customer satisfaction survey at all, Roscoe customers told us in record numbers that they are not only happy, but likely to recommend us to a friend or colleague as well.

These results from our 2020 Customer Satisfaction Analysis are enormously gratifying, especially at a time when our customers are facing unprecedented challenges created by the global COVID-19 pandemic. Our decision to move forward with this annual exercise was based on the strong feeling of our team leaders that it was even more important to hear from our customers …

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Roscoe CEO on Family Business Strategies for Managing Pandemic Challenges

Thursday July 23, 2020

Roscoe CEO Jim Buik shared his thoughts with readers of the Daily Herald’s Business Ledger recently on the strategies that have helped Roscoe manage the challenges of the coronavirus and that can help other family business owners minimize their disruption as well.

Among other assets he has been able to draw upon, Buik writes of the “close relationships among long-tenured team members” at Roscoe.

Those team members are like a second family within the business, Buik writes, and the trust that has built up between team leaders and frontline team members over decades is a big part of what has …

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We’ve Got Our Repair Processes Buttoned Down

Friday July 26, 2019

If you’ve ever walked out the door in the morning only to discover that a button has come loose on your shirt, or worse, that a zipper has started to lose its grip, you know how annoying it is to have to figure out some kind of fix on the fly. (Ahem.)

But not everyone can get by with a safety pin or a bit of masking tape creativity.  On a work uniform, a loose button is more than just an annoyance. It’s a distraction, and potentially, a work-stopping safety hazard.

A work uniform service that doesn’t have a buttoned-down …

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Record-Breaking Customer Service and a Commitment to Do Even More

Thursday June 6, 2019

Roscoe’s business model is built around providing the highest quality of customer service – we take pride in growing our business through satisfied customers. We spend a lot of time thinking about ways we can improve and setting goals for continuous improvement. But what really matters is, what do our customers think?

We really want to know. It’s always nice to hear what we’re doing right – those things that drive our customer satisfaction numbers up. But we also want to know where our customers think we could do better so we can continue to identify opportunities for improvement.…

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