Work Uniform Blog

Roscoe Work Uniform & Floor Mat Rental: 11 Differentiators

Mark Stedman - Saturday February 6, 2016
Roscoe Work Uniform & Floor Mat Rental: 11 Differentiators

After 95 years in business, we thought we’d compile the Top 11 areas in which we provide more value than other work uniform rental companies time and time again:

  1. Customer Satisfaction: we’ve achieved some of the highest customer satisfaction ratings in the textile rental industry
  2. Fixed Rental Rates: and guaranteed up to 84 months with a transparent and predictable billing structure
  3. ISO Certification: we’re the only fully ISO-9001/QMS certified textile rental provider in the Chicago area since 2001
  4. RFID Tracking: we put an RFID chip in every work uniform garment for tracking and management instead of using a mechanical/automated “scan & miss system”
  5. Clean Green Certified: we’re Clean Green Certified by the TRSA and the first work uniform and textile rental provider in the world to treat our own wastewater
  6. Environmental Compliance: we’ve had a perpetual string of compliance with the Water Reclamation (Sanitary) District of Greater Chicago for 41 years and counting
  7. Garment Repair: 98% of garment repair needs are proactively identified through our internal inspection process
  8. New Order Processing: we process 95% of new wearer orders within one week
  9. 1-Hour Response: it’s our policy to respond to all customer issues within one hour, leveraging our daily call-in tracking report that is read by all departments and which has resulted in a closed-loop customer resolution process (ISO standardized)
  10. Business Philosophy: we depreciate garment replacement value based on active service life versus charging full value when garment needs replaced, regardless of how long the garment has been in service
  11. Experience: as a local, family owned company, our route service representatives (drivers) have an average tenure of 14+ years versus an average tenure of 18 months with national textile rental providers

Contact us to learn how our work uniform and mat rental services can work for you