Work Uniform Blog

Reasons to Love Roscoe

Melissa Larson - Friday February 11, 2022

Love is a strong word but when it comes to uniform services, our customers and team members are our top priorities, always. Our team is dedicated to providing top-notch service and high-quality garments our customers can trust. If you’re thinking about breaking up with your current uniform rental company, have no fear, Roscoe is here!

Locally owned and Operated

As a locally owned and operated business, our team understands the Chicago marketplace and the needs of our customers. We take pride in the image-enhancing and money-saving benefits our products and services deliver to a wide variety of customers in our local community. Local companies create new jobs, keep money in the community, and allow for personal connections and exceptional service. Don’t settle for mediocre with a national company when you could take advantage of the Roscoe difference while also supporting your local uniform provider.

Technology forward

At Roscoe, we utilize state-of-the-art machinery and technologies to deliver a broad range of laundry services including but not limited to:

  • Ultra-high frequency RFID chip and barcode tracking
  • Automated sorting
  • State-of-the-art garment finishing system

Our state-of-the-art facility uses RFID technology to track every garment picked up, laundered and then bundled to guarantee complete deliveries for your employees. Using this technology has not only increased productivity standards, we’re also able to provide customers valuable information through Roscoe’s online portal. Aside from accessing invoices, customers are also able to view usage information, see what an individual wearer is turning in for processing and receiving on a regular basis, any repairs that were completed, and other account-specific information making communication a breeze.

Green Before Green Was Popular

We also take pride in being a sustainable uniform rental company with extensive green initiatives! Whether it’s reducing water or energy usage, minimizing waste, or hanger recycling, we’re committed to sustainable practices and a laundering system that prioritizes the safety of our community and environment. We’re proud to be the first company in the industry nationwide to install wastewater treatment, enabling us to handle extremely difficult soils!

Customer & Personalized Service

Our one-hour response commitment paired with a dedicated team of service professionals assigned to each customer has produced exceptional customer satisfaction. When you partner with us, you’ll have a personalized customer service team including your route representative, customer service rep and district service manager. And, if ever needed, our owner, James Buik is always available.

Unlike national chains, we’re small enough to know and appreciate the value of every uniform wearer. Still, we’re large enough to service the area’s largest employers. We care about our employees and yours, and we know that missing, late or incorrect deliveries cause morale issues and potentially bring business operations to a halt.

Our annual customer satisfaction survey shows that our customers are nearly 400% more satisfied when using a local, independent work uniform rental service like Roscoe versus national chains when it comes to quality of personnel, product quality, fair billing, and value for cost.

Community Commitment

Our passion for community is more than just words, it’s displayed through our actions and involvement with many organizations working to improve Lawndale, Chicago, and the region. Scope out some of the amazing organizations we have partnered with over the years.

Interested in partnering with the best uniform rental service in Chicago? Contact us today to get started!