We’ve talked a lot about our people, systems, processes and equipment at Roscoe, but we would like to show you that we do what we say. Therefore, we are extending an invitation to everyone who would be interested in getting a behind-the-scenes experience of an industrial launderer.
Many of our current customers found a tour of the Roscoe Company extremely beneficial. The Village of Calumet Park said, “This was such a good thing to do… I had no idea all of this went on behind these walls. You guys have really got your act together.”
When you come in for a tour of the uniform rental company you meet our wonderful team we are always going on about. We have a solid group of 65 dedicated people that provide exceptional service, but more specifically a team of three that is personalized for each customer. As a customer of the Chicago uniform company you will have access to a Route Service Representative, a Customer Service Representative and District Service Manager whom are qualified to help you make the most of a rental program. “I really enjoyed seeing the technology side of your business and how it might be applicable to our business. Your team members seem happy and focused in performing their jobs,” was Home Run Inn‘s reaction after coming in for a tour.
A prospective customer that was won over added that, “Everyone seems so personable here. I believe that if we did have any service issues, your company would be extremely responsive. We didn’t get the same feeling when visiting your competitor’s facilities.” When touring the mat rental company’s facility you will see the technology side of our business as well, including our CRM (Customer Relationship Management), sophisticated tracking systems, and our state-of-the-art finishing system. In 2009, we consolidated our two plants and revamped it with the latest equipment and machinery to not only improve efficiency, but provide quality products. When Underwriters Laboratories visited they said, “It’s really interesting how you’ve combined the new and the old by housing your cutting edge technology in a 100 year old building.” We think so too.
Furthermore, we have helped other companies achieve processes that work so well at our facility. For example, ISO certification, HACCP compliance, SQF certification, and a CRM system. These are all procedures and systems we use that deal with procedural documentation, training, food safety, and responsiveness. 1700 W. 56th St. Condo Association exclaimed, “It’s amazing how differently your company does things versus our current supplier. To physically see you doing what you say you do gives me reassurance I’m making the right decision.”
Come in for a tour of the Chicago mat company and see the pride and vested interest our team members have in our company and customers, as well as the procedures, systems and technology used at our facility. Set up a tour today by contacting a representative. We look forward to meeting you!