Continuous Improvement & WIGs
Friday March 24, 2017
What is a WIG?
For Roscoe, it stands for a “Wildly Important Goal” – otherwise known as a significant change that we seek to implement in order to increase customer satisfaction and retention.
Successfully changing and improving allows Roscoe to grow and continue to reinvest in delivering even higher levels of customer service for work uniform rentals and all of our other services.
3 Ways We Continuously Improve, Every Week
Every Monday, our leadership team meets to focus on customers that called with a concern the week before. We separate symptoms from the root cause of the issue, and …
