Work Uniform Blog

Continuous Improvement & WIGs

Continuous Improvement & WIGs

What is a WIG?

For Roscoe, it stands for a “Wildly Important Goal” – otherwise known as a significant change that we seek to implement in order to increase customer satisfaction and retention.

Successfully changing and improving allows Roscoe to grow and continue to reinvest in delivering even higher levels of customer service for work uniform rentals and all of our other services.

3 Ways We Continuously Improve, Every Week

Every Monday, our leadership team meets to focus on customers that called with a concern the week before. We separate symptoms from the root cause of the issue, and …

Read More...

Roscoe Hosts LBRA Event at Garden City Business Center

Roscoe Hosts LBRA Event at Garden City Business Center

The Roscoe Company played host to the recent annual meeting and networking event of the Lawndale Business Renaissance Association (LBRA). The meeting brought together business owners from both Lawndale and Little Village at the Garden City Business Center and was a good opportunity to reflect on the LBRA’s impact on the community and how the Garden City Business Center supports local small businesses.

Mission & Impact of the LBRA

The event, which included the seating of new board members and an awards ceremony, highlighted the association’s growing membership and efforts to improve connections between the Lawndale and Little Village …

Read More...

Food Processing Uniform Case Study

Food Processing Uniform Case Study

Roscoe has many different types of work uniform rental and floor mat programs that can be customized to each individual customer and can be customized further accordingly to unique characteristics of different departments and functions they perform.

As an example of this flexibility, Roscoe recently installed uniforms and floor mats to a new customer that produces food products. This facility does require that its work uniform rental supplier follow strict HACCP procedures (Hazardous Analysis Critical Control Points), which Roscoe does, as they are a Safe Quality Food (SQF) certified company.

Food Processing Uniform Setup

All garments issued to this customer …

Read More...