Friday March 24, 2017
What is a WIG?
For Roscoe, it stands for a “Wildly Important Goal” – otherwise known as a significant change that we seek to implement in order to increase customer satisfaction and retention.
3 Ways We Continuously Improve, Every Week
Every Monday, our leadership team meets to focus on customers that called with a concern the week before. We separate symptoms from the root cause of the issue, and …