Blog
Roscoe Implements New UHF Chips in All Customer Uniforms & Mats
As part of our multi-year modernization plan that started in 2009, we are replacing the RFID chips in all customer work uniforms and floor mats with ultra-high frequency (UHF) 900 MHz chips. These flexible and water-resistant chips will allow us to scan garments and mats more quickly allowing us to provide counts of merchandise picked … Read more
Roscoe Strategic Planning: Nobody’s Perfect vs. Continuous Improvement
“Nobody’s perfect” is a phrase we like to say to defend ourselves when we make a mistake. Someone once noted that everyone likes to say “Nobody’s perfect,” yet no one seems to be bothered much by their imperfections. At Roscoe, our imperfections bother us. We want to be the best we can be for our … Read more
Roscoe Recertifies for ISO 9001:2015 with Internal Audit
Roscoe has taken the first major step in recertifying for ISO 9001:2015 from ISO 9001:2008 by successfully conducting an internal audit. Roscoe has been ISO certified since 2003 and is one of the few independent work uniform rental companies to have such a long commitment to quality and continuous improvement. Internal Audit Planning & Execution … Read more
New to Work Uniform Rentals? What You Need to Know
If you’re considering a work uniform rental service, you’ll be faced with several options: Local independent vs. national supplier Customized vs. cookie-cutter program Several options that can impact both cost and cost justification The purpose of this blog is to explain some of the pros and cons of each option and to understand the overall … Read more
Work Uniform Program Best Practices: Communication & Quality
Over the years, the work uniform rental has seen national suppliers buy many of the independent suppliers. Recently there have been acquisitions of a larger scale to include G&K Services, a large national supplier, and Arrow Uniform, a former regional supplier. As a result of these acquisitions, many customers affected are unhappy with their new … Read more
Roscoe Outfits Reps with High Visibility Work Uniforms
Over the next several weeks, Roscoe’s route service representatives (RSRs) will begin wearing high visibility uniforms, including pants, shirts, shorts, and jackets. Our RSRs spend a lot of time in potentially-hazardous environments like parking lots, loading docks and roadways. Although visibility uniforms are not required by law for the work and exposure that our RSRs … Read more
Roscoe Recertifies for OSHA’s SHARP Program
Roscoe is currently recertifying for OSHA’s Safety & Health Achievement Recognition Program (SHARP). SHARP is designed for businesses with less than 250 employees who have dedicated themselves to enacting an exemplary injury and illness prevention program. While SHARP certification is not a requirement for Roscoe to conduct business, we take pride in maintaining a safe … Read more
Clean Show 2017: The Roscoe Recap
This year’s Clean Show was the 40th and biggest yet, attracting over 12,000 attendees to the Las Vegas Convention Center from June 5-8, 2017. According to American Laundry News, the exhibit space was sold out to 481 vendors of all types of products for laundry and linen service providers, covering 227,006 square feet of convention … Read more
Roscoe’s 25th Annual Customer Service Results
Since 1992, we’ve conducted an annual customer satisfaction survey to measure the overall satisfaction of our rental service for work uniforms, floor mats, mops, shop towels, linens, and more, and to understand where we stand on our critical success factors: Completeness of deliveries Cleanliness and quality Responsiveness Repairs Merchandise replacement Billing The results of our … Read more