If you're regularly dealing with invoicing issues, you likely don't have the right work uniform provider.
If you haven't had any recent issues, have you been keeping a close eye on your invoices?
Especially with the recent acquisitions of G&K and Arrow, we've heard a wide variety of complaints related to invoices, not to mention eroded service levels as key people start to leave their new corporate masters.
It's our belief that the right work uniform rental service provides more than high-quality work uniforms: they avoid shady invoicing practices and allow you to focus on your business instead of work uniform and floor mat business.
Here's what to watch out for, and what to do about it.
Invoice Problems: What to Look For
Here's what may be hiding inside your work uniform rental invoice:
- "Special" Price Increases: all work uniform rental contracts have some provision for rate increases based on inflation and other macroeconomic forces, but some – especially the nationals – often use the "special off-cycle price increase" clause to increase rates multiple times a year without notifying you or at best they include a small message on the bottom of your invoice; it's an easy way for a regional manager to increase revenue without increasing service levels or landing new customers
- Uniform Shortages: you pay for a certain number of uniforms to be cleaned and available every week; with missing uniforms, credits are rarely issued and they cost you time and productivity and potentially expose your employees to safety issues, putting you in the uniform business and all its potential headaches
- Supply Shortages: few customers have time to count their shop towels or their floor mats every week, so don't know if they're being shorted; additionally, like with uniforms, you pay for a certain amount to be cleaned and available every week, however we often find customers are billed for more than they actually use
- Poor Uniform Condition: when wear-and-tear goes un-repaired or un-replaced, your image suffers, your employees can be put at risk and morale may fall if employees feel their superiors don't care about how they look; we also find that companies pay for a service that is supposed to cover the cost of garments being replaced, but replacement and/or damage charges still appear on their invoices, also known as double-dipping
- Inconsistent Rates: we often come across invoices where two individuals are paying different rates for the same service
Have Roscoe Review Your Invoices
If you've experienced any of the above problems, suspect they've been going on or just want to ensure that you're with the right work uniform company, contact us for an invoice review. We will review your recent invoices and let you know whether you're getting your money's worth. We find significant issues about 90% of the time, which can lead to cost savings for you even if we never work together.
Because we're a local, independent, family-owned uniform rental company, we Take Pride in the quality of service we provide our customers. We never apply questionable charges to invoices and, when there are questions or issues, we always take the time to work things out. Your happiness is our success, instead of how high our stock price is on Wall Street, like our national competitors.
Even if you don't have us conduct an invoice review, we encourage you to do so. What do you have to lose?