Roscoe Blog

The Uniform Services Company Plans for 2015

Jim Buik - Friday, January 16, 2015

The Chicago uniform company has great plans to provide more value to our customers, grow at a healthy, profitable rate and protect our customers and team members from workplace hazards. Every year, we work with Bruce Hodes from CMI to develop our annual plan using customer feedback gathered by Carl Hendrickson from Market Measurement. Developing a "customer-centric" annual plan has served the mat rental company well over the years as we have grown in size and stature in our market.

As part of the planning process, our team read "The 4 Disciplines of Execution" by Chris McChesney, Sean Covey and Jim Huling. The book introduces the concept of setting a single goal for the year (this is wildly important) and building a team around that goal – it sounds simple, but in the real world we get caught up in the "whirl" of daily activities that always seem to pull us away from the "main thing."

The Chicago mat company's most important goal is continuing growth through rock star customer retention – retention well beyond industry norms and better than independent operators that we benchmark with in other markets. The play book to achieving this goal is found in several action plans that focus on the basics of listening to understand our customers' needs and responding consistently every week. The fact that we have the longest tenured team members on the front lines and behind the scenes is just one of the differences we bring to the market.

Protecting our customers and team members from hazards in the work place is always at the forefront of our culture. No one should be put in peril of being injured on the job, either inconvenienced, laid up or worse. The uniform services company supplies a number of protective products that we employ in our facility and would love to review the changing demands of OSHA. From flame resistant to high & enhanced visibility garments – Roscoe has a full line of products that will support your efforts to run an accident / injury free workplace. Having experience with the SHARPS Certification process, this laundry service has a robust safety plan that we would also be happy to review with customers.

We are also trying to make it easier for prospective customers to find out about the type of service Roscoe and other industrial launderers offer by developing a more robust website. We are also enhancing content and updating features so current customers can easily find the information they are searching for. We are constantly blogging with topical industry issues and providing updates about the Chicago uniform company. To keep up-to-date with Roscoe, follow us on LinkedIn, Facebook, Twitter and Google+; we'd love to connect with you and others who are searching for work uniform, mats and restroom supplies solutions.

We take pride in the fact that customers looking for an alternative find Roscoe through customer referrals and our comprehensive web site. Our wildly important goal of setting a record for customer retention is at the forefront of our plans in 2015.

The uniform company looks forward to being a part of your 2015!

Contact us to learn more about Roscoe: The Chicago Work Uniform Company


Recent Posts


Tags

automatic foam soap RFID UHF chips branded merchandise Earth Day National Safety Month roll towels work uniform rental case study food processing illinois patriot education fund (IPEF) wipers hazard analysis and critical control points (HACCP) keynelink super bristle mats national fire protection association (NFPA) customer communication work uniforms ANSI nonylphenol ethoxylate (NPE) net promoter score clean show soil scanning anti-fatigue mats logo mats facility tour OSHA shop towel rule invoicing family picnic chicago tribune 95th anniversary ISO 9001:2008 fleece toilet seat sanitizer activewear air sanitizer Independent Textile Rental Association (ITRA) anti-static uniforms image mats leasing shortages image apparel manufacturing dust mops microbial contamination clean green certified feeding america Sustainability high visibility A21 WalkForFreedom community service teamwork hygienically clean toilet seat cleaners executive uniform garments laundryESP Innovation award restroom hygiene products outerwear lawndale business renaissance association (LBRA) local and independent g&k kannegiesser scraper mats customer satisfaction survey logo apparel shop towels corporate apparel floor mat rental barcode automatic hand sanitizers food safety modernization act (FSMA) blackhawks linen laundry bags governor's sustainability award wet mops garden city business center FreshSeat textile rental services association (TRSA) laundry services flu prevention facilities management services wastewater treatment ISO 9001:2015 custom floor mats sorting system cintas family business flame resistant history testimonials blood drive 20-year-club cleaning process continuous improvement unifirst restroom cleaning supplies succession planning sludge filter SHARP certification automatic paper towel dispensers midwest textile services association (MTSA) pathogen elimination coat angels executive management institute (EMI) soaker mats restroom supplies microfiber hand sanitizer arrow uniform Angel Tree success story restroom mats

Archive