Roscoe Blog

The Uniform Services Company Plans for 2015

Jim Buik - Friday, January 16, 2015

The Chicago uniform company has great plans to provide more value to our customers, grow at a healthy, profitable rate and protect our customers and team members from workplace hazards. Every year, we work with Bruce Hodes from CMI to develop our annual plan using customer feedback gathered by Carl Hendrickson from Market Measurement. Developing a "customer-centric" annual plan has served the mat rental company well over the years as we have grown in size and stature in our market.

As part of the planning process, our team read "The 4 Disciplines of Execution" by Chris McChesney, Sean Covey and Jim Huling. The book introduces the concept of setting a single goal for the year (this is wildly important) and building a team around that goal – it sounds simple, but in the real world we get caught up in the "whirl" of daily activities that always seem to pull us away from the "main thing."

The Chicago mat company's most important goal is continuing growth through rock star customer retention – retention well beyond industry norms and better than independent operators that we benchmark with in other markets. The play book to achieving this goal is found in several action plans that focus on the basics of listening to understand our customers' needs and responding consistently every week. The fact that we have the longest tenured team members on the front lines and behind the scenes is just one of the differences we bring to the market.

Protecting our customers and team members from hazards in the work place is always at the forefront of our culture. No one should be put in peril of being injured on the job, either inconvenienced, laid up or worse. The uniform services company supplies a number of protective products that we employ in our facility and would love to review the changing demands of OSHA. From flame resistant to high & enhanced visibility garments – Roscoe has a full line of products that will support your efforts to run an accident / injury free workplace. Having experience with the SHARPS Certification process, this laundry service has a robust safety plan that we would also be happy to review with customers.

We are also trying to make it easier for prospective customers to find out about the type of service Roscoe and other industrial launderers offer by developing a more robust website. We are also enhancing content and updating features so current customers can easily find the information they are searching for. We are constantly blogging with topical industry issues and providing updates about the Chicago uniform company. To keep up-to-date with Roscoe, follow us on LinkedIn, Facebook, Twitter and Google+; we'd love to connect with you and others who are searching for work uniform, mats and restroom supplies solutions.

We take pride in the fact that customers looking for an alternative find Roscoe through customer referrals and our comprehensive web site. Our wildly important goal of setting a record for customer retention is at the forefront of our plans in 2015.

The uniform company looks forward to being a part of your 2015!

Contact us to learn more about Roscoe: The Chicago Work Uniform Company

Recent Posts


automatic paper towel dispensers facility tour success story roll towels custom floor mats teamwork activewear anti-static uniforms shortages pathogen elimination governor's sustainability award wastewater treatment succession planning air sanitizer executive management institute (EMI) super bristle mats customer satisfaction survey wet mops soaker mats work uniform rental 20-year-club toilet seat cleaners restroom hygiene products RFID branded merchandise sorting system net promoter score Independent Textile Rental Association (ITRA) unifirst sludge filter anti-fatigue mats clean green certified scraper mats executive uniform garments flu prevention illinois patriot education fund (IPEF) facilities management services soil scanning automatic hand sanitizers arrow uniform Sustainability ANSI lawndale business renaissance association (LBRA) midwest textile services association (MTSA) continuous improvement 95th anniversary image mats floor mat rental community service family business food processing hand sanitizer ISO 9001:2015 history Angel Tree barcode outerwear laundry services cintas A21 WalkForFreedom hazard analysis and critical control points (HACCP) food safety modernization act (FSMA) blackhawks fleece coat angels high visibility restroom mats wipers image apparel SHARP certification national fire protection association (NFPA) logo mats local and independent shop towel rule restroom supplies logo apparel family picnic garden city business center microbial contamination manufacturing work uniforms cleaning process OSHA restroom cleaning supplies toilet seat sanitizer corporate apparel hygienically clean keynelink nonylphenol ethoxylate (NPE) shop towels kannegiesser dust mops customer communication FreshSeat testimonials ISO 9001:2008 invoicing chicago tribune clean show feeding america National Safety Month g&k leasing automatic foam soap microfiber blood drive linen laundry bags case study textile rental services association (TRSA) UHF chips Earth Day flame resistant laundryESP Innovation award