Roscoe Blog

The Uniform Services Company is Dedicated to Continuous Improvement Through Customer Feedback

Jim Buik - Friday, March 13, 2015

As an ISO 9001:2008 certified company, continuous improvement driven by customer feedback is the core of Roscoe's quality program. The Chicago uniform company hired Market Measurement, Inc., an independent market research firm, to conduct a brief telephone survey among our customers. The survey, conducted by professional market research interviewers, should require no more than eight-nine minutes, but provide a wealth of information for the laundry service team to make improvements in the products we provide.

The uniform company has conducted customer satisfaction research through Market Measurement since 1992, and past results have been the catalyst for changes in service policies, improved billing, upgraded product offerings and the uniform company's "One More Time" garment replacement program. Listening to customers – then making mid-course corrections has served the mat rental company well. Our "Net Promoter Index" is on par with world class organizations like the Four Seasons Hotel, Southwest Airlines and Apple. That said, we always learn about products or policies that could be improved to fuel continuous improvement action plans developed by dedicated Roscoe team members.

We sincerely hope that you take a few minutes to express your opinions to Market Measurement and continue to be candid about your expectations with your Route Service Representative making regular deliveries, inside Customer Service Representative assigned to your account or the District Service Manager on their periodic visits. With your highly valued feedback, the Chicago uniform company can continue to deliver world class service and allow you to focus on your core business.

You have a voice at Roscoe and we want to thank you in advance for putting the time and effort in helping us improve. To share additional feedback you may always contact a dedicated representative of the uniform services company or leave a comment. Feel free to reach out at any time as your satisfaction comes first and foremost.

Thank you for continuing to "Take Pride" with Roscoe.

Jim Buik, President

Contact us to learn more about Roscoe: The Chicago Work Uniform Company

Recent Posts


fleece barcode National Safety Month facility tour shop towels executive uniform garments automatic hand sanitizers governor's sustainability award garden city business center sludge filter Angel Tree FreshSeat blackhawks super bristle mats restroom mats nonylphenol ethoxylate (NPE) Independent Textile Rental Association (ITRA) cleaning process Earth Day restroom supplies custom floor mats family picnic toilet seat sanitizer history toilet seat cleaners hygienically clean work uniform rental customer communication leasing net promoter score automatic foam soap image apparel chicago tribune logo mats RFID illinois patriot education fund (IPEF) customer satisfaction survey OSHA restroom cleaning supplies corporate apparel scraper mats Sustainability keynelink linen laundry bags local and independent automatic paper towel dispensers wastewater treatment sorting system outerwear shop towel rule g&k activewear roll towels facilities management services food safety modernization act (FSMA) work uniforms floor mat rental logo apparel executive management institute (EMI) air sanitizer food processing case study soil scanning wipers blood drive family business laundry services A21 WalkForFreedom wet mops 95th anniversary ISO 9001:2008 anti-fatigue mats soaker mats community service textile rental services association (TRSA) ANSI dust mops SHARP certification shortages laundryESP Innovation award succession planning national fire protection association (NFPA) UHF chips testimonials 20-year-club continuous improvement flu prevention image mats ISO 9001:2015 hazard analysis and critical control points (HACCP) invoicing manufacturing high visibility lawndale business renaissance association (LBRA) success story clean green certified unifirst pathogen elimination microbial contamination branded merchandise kannegiesser teamwork arrow uniform cintas restroom hygiene products microfiber clean show hand sanitizer feeding america coat angels anti-static uniforms flame resistant midwest textile services association (MTSA)