Roscoe Blog

The Uniform Services Company is Dedicated to Continuous Improvement Through Customer Feedback

Jim Buik - Friday, March 13, 2015

As an ISO 9001:2008 certified company, continuous improvement driven by customer feedback is the core of Roscoe's quality program. The Chicago uniform company hired Market Measurement, Inc., an independent market research firm, to conduct a brief telephone survey among our customers. The survey, conducted by professional market research interviewers, should require no more than eight-nine minutes, but provide a wealth of information for the laundry service team to make improvements in the products we provide.

The uniform company has conducted customer satisfaction research through Market Measurement since 1992, and past results have been the catalyst for changes in service policies, improved billing, upgraded product offerings and the uniform company's "One More Time" garment replacement program. Listening to customers – then making mid-course corrections has served the mat rental company well. Our "Net Promoter Index" is on par with world class organizations like the Four Seasons Hotel, Southwest Airlines and Apple. That said, we always learn about products or policies that could be improved to fuel continuous improvement action plans developed by dedicated Roscoe team members.

We sincerely hope that you take a few minutes to express your opinions to Market Measurement and continue to be candid about your expectations with your Route Service Representative making regular deliveries, inside Customer Service Representative assigned to your account or the District Service Manager on their periodic visits. With your highly valued feedback, the Chicago uniform company can continue to deliver world class service and allow you to focus on your core business.

You have a voice at Roscoe and we want to thank you in advance for putting the time and effort in helping us improve. To share additional feedback you may always contact a dedicated representative of the uniform services company or leave a comment. Feel free to reach out at any time as your satisfaction comes first and foremost.

Thank you for continuing to "Take Pride" with Roscoe.

Jim Buik, President

Contact us to learn more about Roscoe: The Chicago Work Uniform Company

Recent Posts


success story coat angels RFID leasing flu prevention history sludge filter dust mops anti-fatigue mats logo mats shop towels automatic foam soap image apparel customer satisfaction survey testimonials shortages air sanitizer restroom mats succession planning OSHA soil scanning hazard analysis and critical control points (HACCP) automatic paper towel dispensers net promoter score shop towel rule cintas wet mops toilet seat sanitizer family picnic Independent Textile Rental Association (ITRA) wastewater treatment wipers microbial contamination sorting system image mats ISO 9001:2008 restroom cleaning supplies keynelink chicago tribune governor's sustainability award g&k restroom supplies scraper mats super bristle mats textile rental services association (TRSA) ANSI case study continuous improvement midwest textile services association (MTSA) 20-year-club floor mat rental facility tour executive uniform garments branded merchandise anti-static uniforms clean show pathogen elimination barcode laundryESP Innovation award roll towels logo apparel arrow uniform outerwear work uniform rental activewear Angel Tree high visibility blackhawks food safety modernization act (FSMA) facilities management services family business nonylphenol ethoxylate (NPE) feeding america work uniforms blood drive FreshSeat automatic hand sanitizers National Safety Month Sustainability UHF chips laundry services lawndale business renaissance association (LBRA) flame resistant kannegiesser executive management institute (EMI) linen laundry bags custom floor mats cleaning process A21 WalkForFreedom garden city business center microfiber manufacturing restroom hygiene products invoicing unifirst community service customer communication local and independent soaker mats teamwork corporate apparel fleece illinois patriot education fund (IPEF) ISO 9001:2015 Earth Day toilet seat cleaners hand sanitizer clean green certified hygienically clean food processing national fire protection association (NFPA) SHARP certification 95th anniversary