As an ISO 9001:2008 certified company, continuous improvement driven by customer feedback is the core of Roscoe's quality program. The Chicago uniform company hired Market Measurement, Inc., an independent market research firm, to conduct a brief telephone survey among our customers. The survey, conducted by professional market research interviewers, should require no more than eight-nine minutes, but provide a wealth of information for the laundry service team to make improvements in the products we provide.
The uniform company has conducted customer satisfaction research through Market Measurement since 1992, and past results have been the catalyst for changes in service policies, improved billing, upgraded product offerings and the uniform company's "One More Time" garment replacement program. Listening to customers – then making mid-course corrections has served the mat rental company well. Our "Net Promoter Index" is on par with world class organizations like the Four Seasons Hotel, Southwest Airlines and Apple. That said, we always learn about products or policies that could be improved to fuel continuous improvement action plans developed by dedicated Roscoe team members.
We sincerely hope that you take a few minutes to express your opinions to Market Measurement and continue to be candid about your expectations with your Route Service Representative making regular deliveries, inside Customer Service Representative assigned to your account or the District Service Manager on their periodic visits. With your highly valued feedback, the Chicago uniform company can continue to deliver world class service and allow you to focus on your core business.
You have a voice at Roscoe and we want to thank you in advance for putting the time and effort in helping us improve. To share additional feedback you may always contact a dedicated representative of the uniform services company or leave a comment. Feel free to reach out at any time as your satisfaction comes first and foremost.
Thank you for continuing to "Take Pride" with Roscoe.
Jim Buik, President