Roscoe Blog

Roscoe CEO Tapped to Lead Industry Association

Roscoe CEO Tapped to Lead Industry Association

Roscoe CEO Jim Buik has long believed that quality control is built around discipline, collaboration and a shared commitment to continuous improvement and professionalism. Beyond his role as CEO, it’s an approach that Buik carries over into his role as an industry leader.

This month he steps in as 64th chairman of the TRSA, the national trade organization of the linen, uniform and facility services industry.

At Roscoe, we have deep ties to the TRSA, which has long helped to nurture industry leadership and collaboration.

  text

Read More...


Roscoe Customer Satisfaction Results at All-Time High

roscoe customer satisfaction results at all-time highr

At Roscoe, nothing makes us happier than hearing that our customers think we are doing a good job. But it's not something we take for granted. It's something we measure.

Because as nice as it is to hear about all the things we're doing right, you can't achieve continual improvement unless you know what you could be doing better.

That's the reason that year after year for the past 26 years, we've hired the professionals at Market Measurement Inc. to interview our customers to gauge satisfaction and identify potential opportunities for improvement.

And this year, we are proud to report that we made their job harder than ever: The majority of Roscoe customers surveyed could not think of a single area where we could improve.

  text

Read More...


97 Reasons to Celebrate

97 reasons to celebrate

At Roscoe, we're celebrating 97 years in business today and that is a lot to celebrate.

Nine plus decades have passed since two young entrepreneurs in 1921 recognized a booming city's need for someone to launder all of those work clothes. So we'll start there. Here are 97 reasons we are celebrating today:

  text

Read More...


Customer Appreciation Days with All of the Toppings

Work Uniform Customer Appreciation Days | Roscoe Chicago

At Roscoe, we know who we have to thank for 96 years of success in the work uniform rental business. But sometimes just saying "thank you" isn't enough.

That's why, for more than 15 years, we've been setting aside a day every month or so to show our customer appreciation with more than just words. We find that it means more when you can deliver a thank you with four giant Damenzo's pizzas.

That was the feeling we got recently at a Customer Appreciation Day and pizza party we hosted for one of our clients whose employees have been wearing our uniforms ever since firing their national supplier about six years ago. The client, which manufacturers gears for many different industries, has a voluntary uniform policy, so we knew we were doing something right when the number of employees choosing to rent our uniforms doubled – and then tripled.

  text

Read More...


Roscoe's 25th Annual Customer Service Results

Roscoe's 25th Annual Customer Service Results Announced

Since 1992, we've conducted an annual customer satisfaction survey to measure the overall satisfaction of our rental service for work uniforms, floor mats, mops, shop towels, linens, and more, and to understand where we stand on our critical success factors:

  • Completeness of deliveries
  • Cleanliness and quality
  • Responsiveness
  • Repairs
  • Merchandise replacement
  • Billing

The results of our survey are incorporated directly into our strategic planning process. Goals are identified to resolve the most important gaps and to ensure continuous improvements across our business. Below are some highlights of our latest customer satisfaction survey.

  text

Read More...



Recent Posts


Tags

facility tour unifirst anti-static uniforms A21 WalkForFreedom soil scanning arrow uniform work uniform rental executive management institute (EMI) pathogen elimination sorting system work uniforms microfiber invoicing FreshSeat toilet seat sanitizer customer communication history image mats testimonials governor's sustainability award national fire protection association (NFPA) logo mats soaker mats cleaning process shop towel rule succession planning hand sanitizer flu prevention toilet seat cleaners food processing flame resistant midwest textile services association (MTSA) outerwear restroom mats RFID continuous improvement clean show restroom hygiene products linen laundry bags nonylphenol ethoxylate (NPE) clean green certified teamwork laundryESP Innovation award family picnic Angel Tree customer satisfaction survey family business food safety modernization act (FSMA) blood drive Sustainability microbial contamination activewear community service case study SHARP certification custom floor mats shop towels super bristle mats net promoter score sludge filter high visibility ISO 9001:2015 ISO 9001:2008 roll towels local and independent fleece g&k feeding america illinois patriot education fund (IPEF) logo apparel air sanitizer UHF chips laundry services textile rental services association (TRSA) kannegiesser hazard analysis and critical control points (HACCP) success story lawndale business renaissance association (LBRA) automatic foam soap executive uniform garments coat angels cintas keynelink wipers restroom cleaning supplies chicago tribune automatic paper towel dispensers shortages OSHA 95th anniversary dust mops Independent Textile Rental Association (ITRA) blackhawks anti-fatigue mats wastewater treatment scraper mats corporate apparel Earth Day branded merchandise automatic hand sanitizers 20-year-club floor mat rental ANSI National Safety Month image apparel manufacturing wet mops garden city business center facilities management services leasing hygienically clean restroom supplies barcode

Archive