Roscoe Blog

Record-Breaking Customer Service and a Commitment to Do Even More

Record Breaking Customer Service and a Commitment to Do Even More

Roscoe’s business model is built around providing the highest quality of customer service – we take pride in growing our business through satisfied customers. We spend a lot of time thinking about ways we can improve and setting goals for continuous improvement. But what really matters is, what do our customers think?

We really want to know. It’s always nice to hear what we’re doing right – those things that drive our customer satisfaction numbers up. But we also want to know where our customers think we could do better so we can continue to identify opportunities for improvement.

Every year we bring in Carl Hendrickson, President of Market Measurement, a Detroit-based market research consulting firm, to survey our customers. Using 10 criteria shown to be “key drivers of satisfaction” in the uniform industry, Hendrickson’s firm contacts a random sampling of Roscoe’s customers, probing for detailed opinions from those who work directly with their company’s uniform program.

  text

Read More...


The Difference an Hour Can Make

The Difference an Hour Can Make

Employees may be a little groggy and perhaps even late to work in the first few days after the clock moves forward for daylight saving time.

It's only an hour, but it makes a difference. In fact, heart attacks and strokes tend to occur in greater frequency around the time shift, according to research cited in a New York Times story about efforts by some legislators to exempt their states from the practice.  At least 31 states have taken up proposals related to daylight savings, while two states, Hawaii and Arizona, already leave the clocks alone, staying on standard time all year.

As a political issue, it's not the stuff of great drama. But nobody in business would doubt the seriousness of any debate arising around the loss or gain of an hour. An hour is no small thing.

  text

Read More...


The Right Work Uniform Provider – Right From the Start

The Right Work Uniform Provider Right From the Start

The right work uniform program is a critical part of your business, and when it’s managed properly, it isn’t something that you have to spend a lot of time thinking about. It does what it’s supposed to do – building brand identity, keeping your employees safe and reflecting the professionalism of the job you do – without a lot of fuss or bother.

The wrong work uniform program has a way of showing up everywhere, sowing delay, aggravation and, eventually, chaos into every process. If you’ve experienced missing uniforms or uniforms in poor repair, you already know what the wrong work uniform provider looks like. But what does the right provider look like? How do you know if you switch that things will be any different?

  text

Read More...


Roscoe Communication "Top 10" List

Guest Blog by Jeff DeLazzer

Definitions

Roscoe Work Uniform Rental Communication

If you were to look up the word communication in the Webster dictionary this is what you would find:

com·mu·ni·ca·tion

1. The imparting or exchanging of information or news. "Direct communication between the two individuals will produce greater understanding." Synonyms: transmission, disclosure, broadcasting

2. Means of connection between people or places, in particular.

These two definitions are interesting and true: "communicating to produce greater understanding." The main goal is to convey and educate to achieve understanding and produce greater results. More than anything though, communication is about establishing a connection. Connections with our families, friends and co-workers. Sometimes these connections are simple while others... not so much. Actually most are complicated but "achieving better understanding" is a complicated task when dealing with life's adventures.

  text

Read More...



Recent Posts


Tags

logo apparel Earth Day executive uniform garments nonylphenol ethoxylate (NPE) microbial contamination super bristle mats UHF chips air sanitizer Sustainability laundryESP Innovation award feeding america anti-fatigue mats food processing dust mops FreshSeat cintas clean show laundry services blackhawks activewear outerwear anti-static uniforms sorting system history restroom hygiene products branded merchandise scraper mats manufacturing chicago tribune unifirst OSHA ISO 9001:2008 facilities management services invoicing restroom cleaning supplies clean green certified toilet seat cleaners wipers hand sanitizer kannegiesser case study ANSI image apparel leasing customer communication toilet seat sanitizer lawndale business renaissance association (LBRA) soaker mats local and independent illinois patriot education fund (IPEF) fleece textile rental services association (TRSA) flame resistant automatic foam soap hygienically clean custom floor mats work uniforms work uniform rental barcode image mats midwest textile services association (MTSA) wastewater treatment Independent Textile Rental Association (ITRA) testimonials blood drive wet mops community service 20-year-club arrow uniform corporate apparel roll towels shop towel rule succession planning soil scanning keynelink ISO 9001:2015 shop towels microfiber facility tour garden city business center family business Angel Tree pathogen elimination high visibility g&k floor mat rental restroom mats restroom supplies national fire protection association (NFPA) net promoter score executive management institute (EMI) SHARP certification automatic hand sanitizers success story flu prevention hazard analysis and critical control points (HACCP) family picnic continuous improvement teamwork linen laundry bags shortages food safety modernization act (FSMA) cleaning process A21 WalkForFreedom logo mats 95th anniversary automatic paper towel dispensers sludge filter customer satisfaction survey coat angels governor's sustainability award National Safety Month RFID

Archive