Roscoe has been ISO certified since 2001 and, following a successful external audit performed by NSF, we take pride in announcing that we are now ISO 9001:2015 certified.
Being ISO certified is just one of the many ways in which our continuous improvement strategy ensures that we offer the highest quality work uniform rental service in Illinois.
"It keeps us focused on continual improvement, it keeps us focused on customer satisfaction and it keeps us focused on making sure we are following the processes that we have set up," said Roscoe CFO Terry Trimble.
What Is ISO 9001:2015 Certification?
ISO 9001:2015 sets the criteria for a quality management system and is the only standard for which you can be certified. It can be used by any organization, large or small, regardless of its field of activity. There are over one million organizations in over 170 countries certified to ISO 9001.
This standard is based on a number of quality management principles including:
- A strong customer focus
- The motivation and involvement of top management
- The process approach and continual improvement
- Assessment of process risks
These principles are explained in more detail in the Quality Management Principles here. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.
As part of the recertification to the ISO 9001:2015 standard, we conducted a risk assessment of all processes over several weeks leading up to the audit.
As a result, we identified potential risks in our processes and documented procedures to mitigate those risks. In addition, we reviewed the level of risk awareness of Roscoe team members.
How Do We Compare?
ISO 9001:2015 certification helps us deliver the highest quality work uniform rental services, and is a big reason our customer satisfaction results continue to increase. How does that compare with your work uniform rental company?