Roscoe Blog

Local & Family Owned vs. National Chains

Jim Buik - Monday, November 30, 2015

The Roscoe Company: Local & Family Owned Since 1921

Local & Family Owned Laundry vs. National Chains

America is increasingly heading back to its roots, embracing local, independent companies with rich histories. Family-owned businesses provide countless benefits for the economy and the local community, accounting for over 50% of the gross domestic product. This rings true for textile rental companies, like Roscoe – a local and family owned supplier.

In a study done by the CSC Network, people prefer local, family owned providers because they outperform national chains in the following categories:

Criteria Locally Owned National Chains
Fair Billing 72% 15%
Product Quality 62% 21%
Quality Personnel 60% 20%
Value for Cost 48% 30%

The perception is that national chains are able to provide a lower price, but research shows that local, family owned suppliers are not only able to provide fairer prices, but with better quality and through more responsive representatives.

As an ISO 9001:2008 certified company operating in one of the most modern laundry facilities in the nation, Roscoe delivers a wide variety of work uniform, custom floor mat and laundry services tailored to fit your company's needs because our team members take PRIDE in your image every day.

Customer Testimonials

Below are direct quotes from three new customers that we brought on board in 2015:

National Electrical Contractor

Serving 4 Chicago Locations

"Your service is great. Your communications are great and the email communication system that you guys set up is really easy to use and very effective."

Local Manufacturer

Serving 1 Evanston Location

"Things are going smoothly with Roscoe. Cindi Repass has been a treat in helping to answer my questions and in explaining things to me when I'm confused about something. Terry has been very accommodating as our driver and with explaining things to me too. I have also gotten feedback from our employees saying how your company is definitely an improvement from the previous service we received."

International Manufacturing & Service

Serving 1 Broadview Location

"In all of my years, I have never dealt with an organization like Roscoe. You have the nicest and most concerned Team Members of any vendor that I have ever used for any type of product/service."

It's no accident that these customers are thrilled with our service. It's because of the quality of our people and the ISO certified systems and processes we've put in place. Every year, we survey our customers to identify issues and develop action plans that drive continuous improvement plan.

What can we do for you?

Contact us to learn more about Chicago work uniform rentals, custom mat systems and laundry services

Recent Posts


restroom hygiene products high visibility Sustainability RFID food safety modernization act (FSMA) work uniforms food processing super bristle mats image mats family picnic custom floor mats testimonials executive uniform garments textile rental services association (TRSA) Independent Textile Rental Association (ITRA) linen laundry bags image apparel automatic hand sanitizers laundryESP Innovation award outerwear fleece local and independent executive management institute (EMI) ISO 9001:2015 illinois patriot education fund (IPEF) ANSI shop towel rule Angel Tree facilities management services chicago tribune success story toilet seat cleaners customer communication g&k governor's sustainability award laundry services keynelink flu prevention net promoter score case study pathogen elimination garden city business center work uniform rental soaker mats family business shortages soil scanning 95th anniversary air sanitizer SHARP certification roll towels toilet seat sanitizer automatic foam soap hygienically clean wastewater treatment invoicing blackhawks unifirst coat angels anti-static uniforms wet mops community service lawndale business renaissance association (LBRA) clean show UHF chips continuous improvement manufacturing ISO 9001:2008 FreshSeat feeding america restroom mats cintas leasing teamwork blood drive restroom supplies automatic paper towel dispensers logo apparel wipers midwest textile services association (MTSA) nonylphenol ethoxylate (NPE) corporate apparel National Safety Month national fire protection association (NFPA) scraper mats barcode cleaning process facility tour branded merchandise A21 WalkForFreedom arrow uniform sludge filter microbial contamination customer satisfaction survey shop towels sorting system history hand sanitizer Earth Day anti-fatigue mats kannegiesser succession planning logo mats floor mat rental dust mops hazard analysis and critical control points (HACCP) clean green certified activewear 20-year-club restroom cleaning supplies flame resistant OSHA microfiber