Roscoe Blog

Local & Family Owned vs. National Chains

Jim Buik - Monday, November 30, 2015

The Roscoe Company: Local & Family Owned Since 1921

Local & Family Owned Laundry vs. National Chains

America is increasingly heading back to its roots, embracing local, independent companies with rich histories. Family-owned businesses provide countless benefits for the economy and the local community, accounting for over 50% of the gross domestic product. This rings true for textile rental companies, like Roscoe – a local and family owned supplier.

In a study done by the CSC Network, people prefer local, family owned providers because they outperform national chains in the following categories:

Criteria Locally Owned National Chains
Fair Billing 72% 15%
Product Quality 62% 21%
Quality Personnel 60% 20%
Value for Cost 48% 30%

The perception is that national chains are able to provide a lower price, but research shows that local, family owned suppliers are not only able to provide fairer prices, but with better quality and through more responsive representatives.

As an ISO 9001:2008 certified company operating in one of the most modern laundry facilities in the nation, Roscoe delivers a wide variety of work uniform, custom floor mat and laundry services tailored to fit your company's needs because our team members take PRIDE in your image every day.

Customer Testimonials

Below are direct quotes from three new customers that we brought on board in 2015:

National Electrical Contractor

Serving 4 Chicago Locations

"Your service is great. Your communications are great and the email communication system that you guys set up is really easy to use and very effective."

Local Manufacturer

Serving 1 Evanston Location

"Things are going smoothly with Roscoe. Cindi Repass has been a treat in helping to answer my questions and in explaining things to me when I'm confused about something. Terry has been very accommodating as our driver and with explaining things to me too. I have also gotten feedback from our employees saying how your company is definitely an improvement from the previous service we received."

International Manufacturing & Service

Serving 1 Broadview Location

"In all of my years, I have never dealt with an organization like Roscoe. You have the nicest and most concerned Team Members of any vendor that I have ever used for any type of product/service."


It's no accident that these customers are thrilled with our service. It's because of the quality of our people and the ISO certified systems and processes we've put in place. Every year, we survey our customers to identify issues and develop action plans that drive continuous improvement plan.

What can we do for you?

Contact us to learn more about Chicago work uniform rentals, custom mat systems and laundry services


Recent Posts


Tags

feeding america sorting system custom floor mats executive uniform garments family business toilet seat cleaners air sanitizer restroom cleaning supplies net promoter score microbial contamination clean green certified image apparel Sustainability scraper mats kannegiesser customer satisfaction survey Earth Day ISO 9001:2008 shop towel rule roll towels wet mops keynelink linen laundry bags outerwear automatic foam soap nonylphenol ethoxylate (NPE) succession planning restroom supplies branded merchandise ANSI blood drive case study laundryESP Innovation award community service soaker mats FreshSeat wipers logo apparel continuous improvement flame resistant blackhawks dust mops work uniform rental garden city business center barcode cleaning process chicago tribune toilet seat sanitizer flu prevention hand sanitizer executive management institute (EMI) automatic paper towel dispensers anti-fatigue mats textile rental services association (TRSA) manufacturing family picnic history image mats testimonials super bristle mats Independent Textile Rental Association (ITRA) sludge filter arrow uniform automatic hand sanitizers food safety modernization act (FSMA) restroom mats coat angels activewear shop towels pathogen elimination success story work uniforms laundry services shortages unifirst clean show logo mats 20-year-club governor's sustainability award floor mat rental lawndale business renaissance association (LBRA) 95th anniversary UHF chips restroom hygiene products microfiber hygienically clean SHARP certification National Safety Month food processing customer communication wastewater treatment facility tour national fire protection association (NFPA) RFID OSHA hazard analysis and critical control points (HACCP) facilities management services illinois patriot education fund (IPEF) A21 WalkForFreedom anti-static uniforms cintas teamwork leasing local and independent fleece midwest textile services association (MTSA) g&k soil scanning ISO 9001:2015 high visibility

Archive