Roscoe Blog

How to Handle Shortages

Jim Buik - Friday, November 08, 2013

John comes into work on Thursday at the Widget Company and finds that he only has one more uniform shirt, but his delivery day is not until Tuesday. What is John to do as he has the responsibility to maintain the image and professionalism of the company?

Described above is an example of shortages in the rental textile industry and the negative effects it can have on a business. Shortages are just one of the common issues companies renting textiles and garments may face. Over the course of the next few months, the other five issues will be discussed on this blog to include: repairs, billing, replacements, responsiveness, and cleanliness & condition.

Shortages can occur for a number of reasons, either on the part of the customer or the launderer. If a wearer is not consistently turning in the amount of garments allotted for the week, often times they will be misplaced. A wearer may also use and turn in more than their weekly allotment of uniforms in any one given week, which would create a shortage the following week. A garment may also be tagged for repairing or replacement at a facility, and then is not returned to go out for delivery on time.

Fortunately, Roscoe has a variety of measures in place to ensure that shortages are kept at bay or that they are handled promptly. First, each garment has a barcode with a number that is specific to that shirt, pant, butcher coat, jacket, high visibility vest, etc... The bar code is easily identifiable and ensures that the right uniform is placed in the correct locker. This barcode serves as a back up to the RFID (Radio Frequency Identification) Chip placed in garments and mats. The RFID chips are completely safe, efficient and cost-effective. The RFID speeds up processing by a day which leaves more time for inspection to ensure completeness of load, while reducing the chance of human error.

This uniform company uses the RFID to scan in all garments and mats and scans them out when ready for delivery. Before delivery, products are scanned out by wearer and twist tied to maintain delivery integrity and eliminate wearer’s garments being mixed together. Not only that, but the customer is able to check on our website the status of their garments. Not all our products are/can be equipped with rfid technology, so to mend this, other products are counted for accuracy.

Roscoe is able to generate exception reports for our products that track any deviations, for example, if a garment needs to be repaired. This uniform company scans garments at each station (over five) and can easily see where it might have been separated from its correct load. Furthermore, we are able to generate a load sheet that is reviewed for discrepancies two days before a delivery, because this uniform company launders products picked up the following day. Therefore, Roscoe is able to account for everything a Route Service Representative picks up and is staged for delivery.

While this Chicago uniform company does its best to make sure shortages do not occur, there are certain steps wearers can take as well:

  • Use of our Yellow Bag Program when a garment needs to be repaired or replaced
  • Wearing the allotted garments per week
  • Turning in soiled garments before your designated pick-up day
  • Placing uniform in your designated locker
  • Contacting us immediately with any questions or issues

Let’s work together to eliminate shortages and continue to maintain the integrity and image of your business!

Contact us to learn more about Roscoe: The Chicago Work Uniform Rental Company


Recent Posts


Tags

success story illinois patriot education fund (IPEF) wastewater treatment clean show national fire protection association (NFPA) customer communication continuous improvement image apparel feeding america food safety modernization act (FSMA) pathogen elimination executive uniform garments shortages textile rental services association (TRSA) ISO 9001:2008 blackhawks SHARP certification laundryESP Innovation award clean green certified family picnic 95th anniversary community service microbial contamination toilet seat cleaners restroom hygiene products unifirst nonylphenol ethoxylate (NPE) facilities management services keynelink ISO 9001:2015 customer satisfaction survey UHF chips work uniforms wet mops cintas high visibility local and independent roll towels family business blood drive flame resistant toilet seat sanitizer leasing restroom supplies custom floor mats 20-year-club A21 WalkForFreedom air sanitizer anti-fatigue mats kannegiesser garden city business center arrow uniform sludge filter scraper mats OSHA restroom mats branded merchandise shop towel rule barcode anti-static uniforms logo mats super bristle mats chicago tribune teamwork history governor's sustainability award soaker mats soil scanning FreshSeat automatic paper towel dispensers midwest textile services association (MTSA) g&k lawndale business renaissance association (LBRA) National Safety Month Earth Day wipers executive management institute (EMI) hazard analysis and critical control points (HACCP) automatic hand sanitizers RFID shop towels restroom cleaning supplies facility tour logo apparel automatic foam soap net promoter score food processing laundry services work uniform rental hygienically clean succession planning floor mat rental microfiber hand sanitizer dust mops flu prevention linen laundry bags ANSI Sustainability case study sorting system Independent Textile Rental Association (ITRA) image mats cleaning process

Archive