Roscoe Blog

Great by Choice

Jim Buik - Friday, November 15, 2013

Planning is a strong component of Roscoe's culture and a key contributor to our success in the Chicago uniform rental market. This uniform and mat rental company works with CMI founder Bruce Hodes after a "chance" meeting at an INC Magazine Customer Service Conference in Florida over 20 years ago. But, as we learned from Great by Choice, a reading assignment for the cross functional planning team, your return on luck is higher if you follow the principles outlined by Collins and Hansen.

Great by Choice identifies companies that thrived 10X better than industry standards in uncertain and chaotic times. The book provides examples of companies serving consumer and business to business markets that followed a similar set of principles to include;

  • 10X Leadership – Qualities that drive 10X more success
  • 20 Mile March – A long term focus on a BHAG (Big Hairy Audacious Goal) and the tenacity to achieve it
  • Fire Bullets Then Cannonballs – Introduce new concepts, products and services in measured test doses to allow for customer / market feedback and refinement, followed by a strong rollout
  • Specific, Methodical and Consistent Recipe – The operating code for turning strategic concepts into reality – a set of enduring practices that promote successful outcomes
  • Return on Luck – By following the principles of Great by Choice, 10X companies minimize the impact of bad luck and maximize the upside of good luck

The concepts and companies discussed in Great by Choice provided the Chicago uniform company leadership team with an opportunity to reflect on past practices that built on our foundation of excellent customer service and operational excellence – enhancing our brand and stature in the marketplace. It also forced the Chicago mat company to confront times when we were not guided by our P.R.I.D.E. Mission and Core Values with less positive results. Our 20 Mile March is represented through a number of ground breaking achievements that Roscoe has embarked on since 1921, to include pioneering industry best practices in product offerings, production methods, environmental sustainability, merchandise tracking, ISO 9001:2008 certification and consolidating into one of the most efficient operations in the nation. The uniform rental company takes great pride in consulting with customers on their satisfaction and how we can enhance the value of the products and service we provide – firing bullets until we get it right. Roscoe's systems are well documented and our Team Members are trained to deliver consistent results. Just like that fateful encounter with Bruce Hodes over 20 years ago, we leverage our good luck and set contingencies for the tough times.

As I was writing this, I received a phone call from a relatively new customer who wanted to express her satisfaction with this uniform company. Carol, at Power Equipment Leasing in Romeoville, said we are doing everything we said we would and then some – a much different experience than she had with other providers over the years. She praised the quality of our team members and the quality of the uniforms and floor mats we deliver on a weekly basis. I explained to her that it was no accident she was having a great experience, and that Roscoe has grown as a service organization over the years. I would encourage you to pick up a copy of Great by Choice and use its principles to drive your company to 10X success.

Contact us to learn more about Roscoe: The Chicago Work Uniform Rental Company


Recent Posts


Tags

coat angels FreshSeat blackhawks logo apparel high visibility net promoter score clean show keynelink customer communication governor's sustainability award air sanitizer dust mops ISO 9001:2015 ISO 9001:2008 midwest textile services association (MTSA) hygienically clean Angel Tree ANSI restroom supplies wastewater treatment work uniforms success story automatic paper towel dispensers sorting system g&k cintas A21 WalkForFreedom OSHA logo mats food safety modernization act (FSMA) National Safety Month clean green certified microfiber roll towels shortages flu prevention linen laundry bags cleaning process hand sanitizer corporate apparel customer satisfaction survey family picnic facilities management services 20-year-club automatic foam soap laundry services outerwear Sustainability facility tour image apparel executive management institute (EMI) custom floor mats restroom mats community service shop towels work uniform rental soaker mats restroom hygiene products shop towel rule lawndale business renaissance association (LBRA) flame resistant sludge filter executive uniform garments laundryESP Innovation award toilet seat sanitizer local and independent wet mops soil scanning floor mat rental illinois patriot education fund (IPEF) activewear garden city business center nonylphenol ethoxylate (NPE) testimonials anti-fatigue mats barcode feeding america wipers case study SHARP certification history branded merchandise chicago tribune teamwork Earth Day succession planning blood drive toilet seat cleaners arrow uniform UHF chips leasing manufacturing image mats invoicing RFID family business anti-static uniforms super bristle mats Independent Textile Rental Association (ITRA) food processing continuous improvement scraper mats automatic hand sanitizers national fire protection association (NFPA) restroom cleaning supplies 95th anniversary kannegiesser textile rental services association (TRSA) hazard analysis and critical control points (HACCP) pathogen elimination fleece unifirst microbial contamination

Archive