Roscoe Blog

Get What You Pay For – The Chicago Uniform Company Makes Billing Easy

Jim Buik - Friday, April 11, 2014

It is extremely frustrating to be charged for something and not know why or not receive the product or service in return. Therefore, Roscoe, Chicago’s favorite uniform rental company, is as transparent as possible with the invoices our customers receive. Another of the five common industry issues experienced we have been covering in our blog is confusion in billing – what exactly am I getting and paying for.

We heard this very complaint many times when prospective customers came to Roscoe. Our task then was to create an invoice that the customer understood and was user friendly. The uniform rental company’s current day invoices are modeled according to the very feedback we heard from our valued customers. Roscoe’s team will continuously work to improve the invoices to meet customer standards.

A great tool the Chicago uniform company provides for customers is an online portal that has access to your invoices. Through the portal the customer is able to view usage information for specific wearers, see what an individual wearer is turning in for processing and receiving on a regular basis, any repairs that were completed and other account specific information. Roscoe is able to feed the information to our customer because of the RFID technology and bar codes attached to our garments and work place mats that allows for tracking.

Through our extensive inspection process the uniform rental company is able to maintain a 7 week usage history on non-uniform products (i.e. scraper mats, super bristle mats, anti-fatigue mats, shop/print towels, bar, hand and bath towels, etc…). Your dedicated team of Customer Service Representative, Route Service Representative and District Service Manager will review your invoice with each delivery and if they notice a customer has more inventory than is circulating, they will make a proactive recommendation to reduce inventory and, in effect, cost. We’re just that awesome.

Making changes to invoices is easy as well. Just inform your Route Service Rep or Customer Service Rep and you will see your request show up on the following invoice.

The uniform rental company has maintenance programs that allows a customer to budget this type of service and control spikes. Roscoe offers 5 types of programs depending on the needs of your company.

Our most popular one with over 80% of our customers utilizing this program is the Garment Maintenance which is no liability for merchandise replacement cost, regardless if a garment has or has not reached its life cycle.

The next most popular program is our Premium Prep which covers charges for new hires, in addition to size changes, garment replacements, embroidery, emblems and other prep. These individual changes can be costly (up to $100) if not covered by the plan and your business always has an influx on new employees.

Our Premium Mat program ensures high quality mats with no additional charges for loss and damage. The Chicago uniform company’s N.E.W. program guarantees, you guessed it, brand new garments even after the initial installation. This program is beneficial for companies in executive wear or public exposure. Finally, a customer is able to combine multiple programs to tailor it their specific needs.

Consider utilizing a maintenance program if your company experiences high turnover, the garments are under constant duress or you need sharp-looking corporate image apparel always. Contact a Roscoe representative today to talk about a program that fits your needs and an invoice that is easy to use and understand.

We Take Pride in your image!

Contact us to learn more about Roscoe: The Chicago Work Uniform Company


Recent Posts


Tags

shortages success story Sustainability soaker mats clean green certified case study anti-static uniforms food safety modernization act (FSMA) restroom hygiene products image mats microbial contamination image apparel barcode community service hand sanitizer facility tour food processing coat angels family picnic textile rental services association (TRSA) leasing customer communication executive uniform garments national fire protection association (NFPA) roll towels testimonials local and independent microfiber garden city business center governor's sustainability award Angel Tree laundryESP Innovation award dust mops UHF chips laundry services chicago tribune lawndale business renaissance association (LBRA) feeding america keynelink customer satisfaction survey history ISO 9001:2015 automatic paper towel dispensers sludge filter restroom cleaning supplies flame resistant restroom supplies facilities management services flu prevention scraper mats illinois patriot education fund (IPEF) blackhawks ISO 9001:2008 wastewater treatment cintas branded merchandise family business succession planning automatic foam soap arrow uniform net promoter score work uniform rental super bristle mats Independent Textile Rental Association (ITRA) OSHA wipers linen laundry bags work uniforms manufacturing executive management institute (EMI) midwest textile services association (MTSA) wet mops automatic hand sanitizers teamwork custom floor mats anti-fatigue mats A21 WalkForFreedom hygienically clean clean show nonylphenol ethoxylate (NPE) continuous improvement SHARP certification fleece RFID floor mat rental g&k unifirst soil scanning outerwear sorting system high visibility shop towels 20-year-club Earth Day FreshSeat ANSI shop towel rule logo apparel air sanitizer logo mats kannegiesser 95th anniversary restroom mats toilet seat sanitizer cleaning process National Safety Month hazard analysis and critical control points (HACCP) activewear blood drive pathogen elimination toilet seat cleaners

Archive