It is extremely frustrating to be charged for something and not know why or not receive the product or service in return. Therefore, Roscoe, Chicago’s favorite uniform rental company, is as transparent as possible with the invoices our customers receive. Another of the five common industry issues experienced we have been covering in our blog is confusion in billing – what exactly am I getting and paying for.
We heard this very complaint many times when prospective customers came to Roscoe. Our task then was to create an invoice that the customer understood and was user friendly. The uniform rental company’s current day invoices are modeled according to the very feedback we heard from our valued customers. Roscoe’s team will continuously work to improve the invoices to meet customer standards.
A great tool the Chicago uniform company provides for customers is an online portal that has access to your invoices. Through the portal the customer is able to view usage information for specific wearers, see what an individual wearer is turning in for processing and receiving on a regular basis, any repairs that were completed and other account specific information. Roscoe is able to feed the information to our customer because of the RFID technology and bar codes attached to our garments and work place mats that allows for tracking.
Through our extensive inspection process the uniform rental company is able to maintain a 7 week usage history on non-uniform products (i.e. scraper mats, super bristle mats, anti-fatigue mats, shop/print towels, bar, hand and bath towels, etc…). Your dedicated team of Customer Service Representative, Route Service Representative and District Service Manager will review your invoice with each delivery and if they notice a customer has more inventory than is circulating, they will make a proactive recommendation to reduce inventory and, in effect, cost. We’re just that awesome.
Making changes to invoices is easy as well. Just inform your Route Service Rep or Customer Service Rep and you will see your request show up on the following invoice.
The uniform rental company has maintenance programs that allows a customer to budget this type of service and control spikes. Roscoe offers 5 types of programs depending on the needs of your company.
Our most popular one with over 80% of our customers utilizing this program is the Garment Maintenance which is no liability for merchandise replacement cost, regardless if a garment has or has not reached its life cycle.
The next most popular program is our Premium Prep which covers charges for new hires, in addition to size changes, garment replacements, embroidery, emblems and other prep. These individual changes can be costly (up to $100) if not covered by the plan and your business always has an influx on new employees.
Our Premium Mat program ensures high quality mats with no additional charges for loss and damage. The Chicago uniform company’s N.E.W. program guarantees, you guessed it, brand new garments even after the initial installation. This program is beneficial for companies in executive wear or public exposure. Finally, a customer is able to combine multiple programs to tailor it their specific needs.
Consider utilizing a maintenance program if your company experiences high turnover, the garments are under constant duress or you need sharp-looking corporate image apparel always. Contact a Roscoe representative today to talk about a program that fits your needs and an invoice that is easy to use and understand.
We Take Pride in your image!