Roscoe Blog

Declaration of Independents

Jim Buik - Friday, August 05, 2016

Market Research Finds that Working with Local, Independently Owned Work Uniform Supplier Offers Many Advantages

Work Uniform Declaration of Independents

Don't take our word for it, take a look at what the market is saying. New market research shows how local and independently owned are the clear choice for your work uniform and textile rental needs.

The Survey

The graphs below illustrate these findings when Market Measurement, Inc., an independent market research firm, asked companies renting uniforms from local and national textile rental suppliers, who they felt would provide:

  • Fairer billing
  • Better product quality
  • Higher quality service personnel
  • Offer better value for the cost

Local, independently owned and operated textile rental companies won by a significant margin.

The research firm, in a follow-up study, also asked companies that rent uniforms and had recently switched their supplier to rate their experience after the change. The study found companies that switched to a local independent textile rental supplier from a national chain were more likely to say that their new supplier exceeded their expectations in the area of service.

Local Service = Satisfied Service

Fact: one of the best indicators of showing overall satisfaction is the likelihood of a contract renewal. 74% of customers using an independently-owned launderer today would "absolutely renew" their uniform contract in the next few months, compared to 52% currently using national chains.


Work Uniform Declaration of Independents: Contract Renewals

Bigger is NOT Better

Fact: the study confirms local, independently owned textile rental companies exceed expectations and outperform national chains.


(Use Local, Independently-Owned Supplier)

Work Uniform Declaration of Independents: Ratings

Local Independents Exceeded Expectations

Fact: companies that switched from a national chain to a local independent stated their service needs were met or exceeded.


Work Uniform Declaration of Independents: Switching

The Message Is Clear

Leave managing your image to the professionals. Your local, independent textile rental company: The Roscoe Company, serving the entire Chicago metro area and Northern Illinois; Kenosha, Milwaukee and Southern Wisconsin; and Hammond, Gary and Northwest Indiana.

What are you waiting for? Sign the Declaration of Independents today by talking with us today.

Contact us to learn more about our work uniform rental services

Recent Posts


executive uniform garments unifirst soaker mats leasing continuous improvement hand sanitizer ISO 9001:2008 restroom supplies image mats restroom cleaning supplies feeding america restroom mats microfiber 20-year-club blackhawks customer satisfaction survey cleaning process wipers cintas super bristle mats OSHA custom floor mats microbial contamination coat angels flu prevention pathogen elimination flame resistant executive management institute (EMI) RFID ANSI high visibility clean show succession planning wet mops keynelink manufacturing laundryESP Innovation award floor mat rental toilet seat cleaners automatic hand sanitizers A21 WalkForFreedom activewear lawndale business renaissance association (LBRA) soil scanning National Safety Month shop towels wastewater treatment national fire protection association (NFPA) branded merchandise testimonials illinois patriot education fund (IPEF) Independent Textile Rental Association (ITRA) teamwork automatic foam soap ISO 9001:2015 arrow uniform textile rental services association (TRSA) sorting system anti-fatigue mats dust mops barcode fleece logo apparel chicago tribune success story scraper mats case study facility tour laundry services kannegiesser garden city business center facilities management services blood drive FreshSeat food processing hazard analysis and critical control points (HACCP) toilet seat sanitizer sludge filter Sustainability hygienically clean work uniforms history UHF chips corporate apparel family picnic customer communication outerwear family business linen laundry bags work uniform rental midwest textile services association (MTSA) Angel Tree shop towel rule shortages net promoter score image apparel restroom hygiene products clean green certified SHARP certification anti-static uniforms governor's sustainability award food safety modernization act (FSMA) local and independent logo mats 95th anniversary nonylphenol ethoxylate (NPE) community service Earth Day g&k roll towels invoicing air sanitizer automatic paper towel dispensers