Roscoe Blog

Chicago Uniform Company Takes Pride at 95

Jim Buik - Tuesday, February 09, 2016

Chicago Uniform Company Takes Pride at 95

Roscoe celebrates a significant milestone in 2016 that very few companies have accomplished: our 95th year in business, and we do so while continually improving the value our customers receive with courteous customer service and innovative products and programs. Below are four examples of our continuous improvement initiatives for this year.

A Measure of Continuous Improvement

Family owned and operated for three generations, the Chicago uniform company uses customer feedback gathered by Market Measurement, an independent customer satisfaction research firm, to initiate our annual strategic planning process. A randomly selected sample of respondents provides feedback on everything from the cleanliness and condition of our products, to the quality of the finish, and the problem solving skills of our team members.

While our satisfaction levels continue to increase year after year, our customers see the value in providing feedback that guides our team in developing detailed action plans that drive continuous improvement.

Personal Service & Your District Service Manager

Understanding our customer's needs is paramount to delivering world class customer service and forging business relationships with our customer's decision makers, influencers and users has served Roscoe well. By launching a concerted effort to increase peer relationships between customers and Roscoe team members, while at the same time increasing our communication with users, we feel our customer's needs will be seamlessly addressed.

Whether it's a formal account review, an informal check-in while auditing a route or providing donuts or burgers at a Customer Appreciation visit – you will see an increase in face-to-face interaction from Wesley Rowe, Service Team Leader and his dedicated team of District Service Managers.

New Heights of Quality

Each year, Miriam Avila and Samantha Lesniak, Production and Stockroom Team Leaders respectively, endeavor to raise the bar a little higher with the completeness and timeliness of orders filled or the quality of uniforms, floor mats, towels, mops, and wipers.

This year is no exception with action plans focused of filling new orders within a week and delivering 100% of orders to the exacting standards of our customers. Advanced garment finishing capabilities were added in 2015, along with a new line of image enhancing corporate apparel that is applicable to the showroom floor or the boardroom. Addressing our customer's corporate apparel needs through rental or direct sale avenues simplifies our customer's sourcing challenges and provides ongoing service through repairs and replacements as needed. Providing the most comprehensive and comfortable line of safety apparel in visibility and flame resistant products evolves as well.

Simple Invoicing & Unit Rate Billing

Finally, offering invoicing that does not require a PhD to understand has been a hallmark of Roscoe and additional enhancements will be introduced in 2016 through "Unit Rate Billing." On behalf of the Buik family and our dedicated team, we appreciate the trust you place in us with every delivery and service interaction.

We take pride in our history and those who paved the way before us to make Roscoe the premiere choice for Chicago uniform rental and mat services. Please free to email me directly or call me at (773) 354-2450 with any questions, comments or concerns. Thanks for choosing Roscoe…with pride, Jim Buik.

Contact us to learn more about work uniform, floor mat, towel, mop, and wiper rentals

Recent Posts


food safety modernization act (FSMA) clean green certified blood drive SHARP certification logo apparel branded merchandise arrow uniform food processing manufacturing corporate apparel g&k blackhawks anti-fatigue mats garden city business center logo mats shop towels restroom cleaning supplies microfiber executive management institute (EMI) executive uniform garments local and independent net promoter score coat angels hand sanitizer wastewater treatment textile rental services association (TRSA) automatic foam soap roll towels clean show ISO 9001:2015 UHF chips work uniform rental continuous improvement nonylphenol ethoxylate (NPE) image mats automatic hand sanitizers keynelink chicago tribune governor's sustainability award soaker mats scraper mats invoicing National Safety Month hygienically clean teamwork outerwear facility tour automatic paper towel dispensers feeding america laundryESP Innovation award Angel Tree flu prevention Sustainability ISO 9001:2008 toilet seat cleaners dust mops image apparel family business anti-static uniforms custom floor mats lawndale business renaissance association (LBRA) history cintas soil scanning wet mops fleece air sanitizer work uniforms customer communication pathogen elimination toilet seat sanitizer barcode OSHA wipers kannegiesser ANSI laundry services midwest textile services association (MTSA) linen laundry bags 20-year-club testimonials microbial contamination community service customer satisfaction survey leasing high visibility A21 WalkForFreedom family picnic Independent Textile Rental Association (ITRA) activewear restroom hygiene products hazard analysis and critical control points (HACCP) succession planning case study national fire protection association (NFPA) super bristle mats shortages 95th anniversary flame resistant Earth Day cleaning process unifirst facilities management services restroom mats RFID sorting system shop towel rule success story sludge filter restroom supplies FreshSeat illinois patriot education fund (IPEF) floor mat rental