Roscoe Blog

Chicago Uniform Company Takes Pride at 95

Jim Buik - Tuesday, February 09, 2016

Chicago Uniform Company Takes Pride at 95

Roscoe celebrates a significant milestone in 2016 that very few companies have accomplished: our 95th year in business, and we do so while continually improving the value our customers receive with courteous customer service and innovative products and programs. Below are four examples of our continuous improvement initiatives for this year.

A Measure of Continuous Improvement

Family owned and operated for three generations, the Chicago uniform company uses customer feedback gathered by Market Measurement, an independent customer satisfaction research firm, to initiate our annual strategic planning process. A randomly selected sample of respondents provides feedback on everything from the cleanliness and condition of our products, to the quality of the finish, and the problem solving skills of our team members.

While our satisfaction levels continue to increase year after year, our customers see the value in providing feedback that guides our team in developing detailed action plans that drive continuous improvement.

Personal Service & Your District Service Manager

Understanding our customer's needs is paramount to delivering world class customer service and forging business relationships with our customer's decision makers, influencers and users has served Roscoe well. By launching a concerted effort to increase peer relationships between customers and Roscoe team members, while at the same time increasing our communication with users, we feel our customer's needs will be seamlessly addressed.

Whether it's a formal account review, an informal check-in while auditing a route or providing donuts or burgers at a Customer Appreciation visit – you will see an increase in face-to-face interaction from Wesley Rowe, Service Team Leader and his dedicated team of District Service Managers.

New Heights of Quality

Each year, Miriam Avila and Samantha Lesniak, Production and Stockroom Team Leaders respectively, endeavor to raise the bar a little higher with the completeness and timeliness of orders filled or the quality of uniforms, floor mats, towels, mops, and wipers.

This year is no exception with action plans focused of filling new orders within a week and delivering 100% of orders to the exacting standards of our customers. Advanced garment finishing capabilities were added in 2015, along with a new line of image enhancing corporate apparel that is applicable to the showroom floor or the boardroom. Addressing our customer's corporate apparel needs through rental or direct sale avenues simplifies our customer's sourcing challenges and provides ongoing service through repairs and replacements as needed. Providing the most comprehensive and comfortable line of safety apparel in visibility and flame resistant products evolves as well.

Simple Invoicing & Unit Rate Billing

Finally, offering invoicing that does not require a PhD to understand has been a hallmark of Roscoe and additional enhancements will be introduced in 2016 through "Unit Rate Billing." On behalf of the Buik family and our dedicated team, we appreciate the trust you place in us with every delivery and service interaction.

We take pride in our history and those who paved the way before us to make Roscoe the premiere choice for Chicago uniform rental and mat services. Please free to email me directly or call me at (773) 354-2450 with any questions, comments or concerns. Thanks for choosing Roscoe…with pride, Jim Buik.

Contact us to learn more about work uniform, floor mat, towel, mop, and wiper rentals


Recent Posts


Tags

continuous improvement UHF chips automatic paper towel dispensers succession planning OSHA midwest textile services association (MTSA) testimonials case study floor mat rental work uniform rental 95th anniversary executive uniform garments facilities management services net promoter score A21 WalkForFreedom cleaning process fleece activewear wipers ISO 9001:2015 air sanitizer high visibility National Safety Month anti-static uniforms executive management institute (EMI) wastewater treatment soaker mats manufacturing ANSI super bristle mats laundryESP Innovation award microfiber flu prevention cintas image mats blood drive wet mops flame resistant national fire protection association (NFPA) soil scanning work uniforms restroom hygiene products shop towels nonylphenol ethoxylate (NPE) teamwork community service keynelink unifirst barcode outerwear restroom cleaning supplies branded merchandise Sustainability 98th anniversary Angel Tree RFID chicago tribune FreshSeat food safety modernization act (FSMA) coat angels toilet seat sanitizer local and independent pathogen elimination invoicing clean show restroom mats custom floor mats arrow uniform history toilet seat cleaners shortages 20-year-club hygienically clean g&k hand sanitizer automatic hand sanitizers facility tour feeding america shop towel rule dust mops SHARP certification corporate apparel family business restroom supplies textile rental services association (TRSA) illinois patriot education fund (IPEF) success story linen laundry bags lawndale business renaissance association (LBRA) leasing ISO 9001:2008 scraper mats Independent Textile Rental Association (ITRA) laundry services logo apparel roll towels customer satisfaction survey anti-fatigue mats governor's sustainability award logo mats family picnic sorting system garden city business center Earth Day sludge filter customer communication food processing microbial contamination image apparel kannegiesser hazard analysis and critical control points (HACCP) blackhawks automatic foam soap clean green certified

Archive