Roscoe Blog

Roscoe Customer Satisfaction Results at All-Time High

roscoe customer satisfaction results at all-time highr

At Roscoe, nothing makes us happier than hearing that our customers think we are doing a good job. But it's not something we take for granted. It's something we measure.

Because as nice as it is to hear about all the things we're doing right, you can't achieve continual improvement unless you know what you could be doing better.

That's the reason that year after year for the past 26 years, we've hired the professionals at Market Measurement Inc. to interview our customers to gauge satisfaction and identify potential opportunities for improvement.

And this year, we are proud to report that we made their job harder than ever: The majority of Roscoe customers surveyed could not think of a single area where we could improve.



97 Reasons to Celebrate

97 reasons to celebrate

At Roscoe, we're celebrating 97 years in business today and that is a lot to celebrate.

Nine plus decades have passed since two young entrepreneurs in 1921 recognized a booming city's need for someone to launder all of those work clothes. So we'll start there. Below are 97 reasons we are celebrating today.

2 Entrepreneurs

Our founders George C. Buik and John P. O'Connell, whose processes may have been dramatically different, but whose pioneering spirit still drives us today. Today, Buik's grandson Jim oversees a facility that employs state-of-the-art technology to deliver unparalleled efficiency, accuracy and customer service.



Recent Posts


SHARP certification cleaning process ISO 9001:2008 flu prevention hygienically clean shop towels facilities management services facility tour customer satisfaction survey testimonials sludge filter automatic paper towel dispensers ISO 9001:2015 dust mops executive management institute (EMI) laundryESP Innovation award barcode Angel Tree restroom mats 20-year-club cintas FreshSeat local and independent food processing food safety modernization act (FSMA) restroom supplies toilet seat sanitizer microfiber shop towel rule OSHA National Safety Month super bristle mats arrow uniform textile rental services association (TRSA) family business roll towels flame resistant unifirst chicago tribune blood drive hazard analysis and critical control points (HACCP) executive uniform garments nonylphenol ethoxylate (NPE) feeding america image apparel work uniform rental Sustainability soil scanning wipers logo apparel invoicing A21 WalkForFreedom activewear UHF chips microbial contamination work uniforms logo mats anti-fatigue mats image mats air sanitizer 95th anniversary community service keynelink illinois patriot education fund (IPEF) anti-static uniforms succession planning custom floor mats RFID midwest textile services association (MTSA) wet mops national fire protection association (NFPA) lawndale business renaissance association (LBRA) wastewater treatment leasing outerwear manufacturing ANSI kannegiesser toilet seat cleaners continuous improvement family picnic teamwork automatic foam soap coat angels laundry services governor's sustainability award Earth Day linen laundry bags corporate apparel scraper mats garden city business center shortages clean green certified blackhawks branded merchandise Independent Textile Rental Association (ITRA) high visibility case study floor mat rental g&k sorting system restroom hygiene products customer communication hand sanitizer soaker mats net promoter score clean show fleece history restroom cleaning supplies success story automatic hand sanitizers pathogen elimination