Local Rental Companies Meet or Exceed
Customer Expectations
Billing Policies
95%
Replacement Policies
96%
Repairs
93%
Complete Delivery
95%
Uniform Appearance
96%
Timely Response
97%
Overall Satisfaction
99%
Equal To or Better Than Expectations
Local Rental Companies Outperform
National Chains
Value for Cost
30%
49%
Quality Personnel
20%
60%
Product Quality
21%
62%
Fair Billing
15%
72%