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Local Rental Companies Meet or Exceed
Customer Expectations

Billing Policies
95%
Replacement Policies
96%
Repairs
93%
Complete Delivery
95%
Uniform Appearance
96%
Timely Response
97%
Overall Satisfaction
99%

Equal To or Better Than Expectations

Local Rental Companies Outperform
National Chains

Value for Cost
30%
49%
Quality Personnel
20%
60%
Product Quality
21%
62%
Fair Billing
15%
72%

Local Independents

National Chains