Local vs National Uniform Providers
Why Chicago Businesses Choose Roscoe
When it comes to uniform rental, you have a choice. Do you work with a large national chain that treats you like just another account, or do you choose a local partner that takes pride in every delivery, every repair, and every interaction?
At Roscoe, we have been family-owned and operated in Chicago since 1921. For more than 100 years, businesses have trusted us not only for quality uniforms, but for the reliable, personal service that makes a real difference.
The Hidden Costs of Going National
National uniform companies often look appealing at first. They promise convenience and consistency, but many Chicago businesses have found the reality to be very different.
Incomplete or Late Deliveries
Missed items and inconsistent deliveries create disruptions on the floor and in the field. Your team deserves uniforms they can count on, not excuses.
Confusing Invoices
National providers are known for hidden fees and unclear billing. Costs add up quickly when charges are buried in the fine print.
Impersonal Service
With national chains, you are routed through call centers and automated systems. Turnover is high, and you rarely see the same representative twice. That lack of consistency makes it harder for your business to get the service you need.
Local vs National: A Side-by-Side Comparison
| Delivery Accuracy | RFID-verified, complete and on-time | Frequent delays and missing items |
| Customer Service | Dedicated reps, one-hour response | Call centers, slow follow-up |
| Billing | Transparent, no hidden fees | Confusing invoices, surprise charges |
| Employee Tenure | Average 13 years, familiar faces | High turnover, inconsistent reps |
| Community Impact | Dollars stay in Chicagoland | Profits go to shareholders |
| Sustainability | Clean Green Certified, lower carbon footprint | Higher emissions from long transport |
Why Local Always Delivers More
- Consistent, Personalized Service: You’re supported by a dedicated team that knows your business. Our one-hour response time ensures you always get answers from real people who care.
- Proven Accuracy and Technology: Every garment is scanned 18 to 24 times with RFID technology throughout our laundering process. That means accurate, complete, and on-time deliveries for every employee.
- Transparent and Fair Billing: We believe in keeping costs clear and predictable. Programs like our Premium Prep Program and N.E.W. Garment Plan help you avoid surprise fees and keep expenses manageable.
- Commitment to Chicago: When you choose Roscoe, your dollars stay here in the community. You are supporting local jobs, reducing transportation miles, and investing in a stronger, more sustainable Chicago.
What the Numbers Say
Independent research confirms what our customers already know. 74% of businesses working with local providers say they “absolutely would” renew their uniform contract. Only 52% say the same about national chains.
At Roscoe, our customers share that difference in their own words:
“We genuinely feel appreciated as a customer with Roscoe. I did not think there was a uniform company out there with this level of commitment and care until we found them.”
— Corey Simmons
The Roscoe Difference - A Local Partner You Can Count On
Roscoe is more than a uniform provider. We are a fourth-generation family-owned business built on pride and accountability. With an average employee tenure of 13 years, our team members are familiar faces who build lasting relationships with your business.
We also hold industry-leading certifications, including ISO 9001, OSHA SHARP, HACCP, and Hygienically Clean. Combined with our Clean Green Certification, these ensure every garment meets the highest standards of safety and sustainability.
Our commitment extends beyond uniforms. We give back to our community, support local organizations, and continue to invest in the city we call home.
Ready to Make the Switch?
Switching to Roscoe is simple. We make the transition seamless with fittings, logo embroidery, and employee orientation to ensure your team is taken care of from day one.
Stop dealing with incomplete deliveries, confusing invoices, and impersonal service. Partner with a local provider that takes pride in your business and your success.