When it comes to uniform rental service, national chains make a lot of promises. But behind the polished marketing and name recognition, many businesses find themselves dealing with incomplete deliveries, hidden charges, and customer service that’s anything but personal.
If that sounds familiar, you’re not alone. We hear stories like this all the time from Chicago businesses that made the switch to Roscoe and never looked back.
As a local uniform rental provider serving the Chicago area since 1921, Roscoe does things differently. Here’s how.
Incomplete or Late Deliveries? You Deserve Better
Uniform deliveries should be the last thing you have to worry about. But with national providers, many businesses face missed items, late arrivals, or inconsistent service. That can create serious headaches on the floor, in the field, or at the front desk.
We take delivery accuracy seriously. Every uniform is scanned 18 to 24 times throughout our laundering and bundling process using ultra-high frequency RFID technology. This system helps us guarantee complete deliveries, every time.
Just ask our customers.
“We've never had issues with missing garments like we've had with other companies.”
— Mehta Motors, Elmhurst
“Such an improvement over our last vendor.”
— Holly Morlock
One-Hour Response Times, Not Endless Waiting
Have you ever sent an urgent request to your provider and waited days for a reply—or worse, been routed through automated systems with no clear resolution?
That’s not how we do things at Roscoe.
Our one-hour response time means real answers from real people, fast. Every customer is supported by a consistent team that knows your account and understands your needs.
No call center and no ticket numbers. Just people who care and respond quickly when you need support.
No Hidden Fees or Billing Surprises
National chains are known for billing confusion. From vague charges to unexpected fees, it’s easy to feel like you’re paying more than you signed up for.
We keep it simple. Our programs are designed to make costs predictable and transparent, including options like the Premium Prep Program, which helps you avoid upfront emblem and setup charges. We want you to feel confident in every invoice and confident in your provider.
Dedicated Reps Who Actually Care
One of the biggest differences our customers notice is the people. With Roscoe, you’ll have a familiar face delivering your uniforms and checking in each week, not a stranger or someone new every time.
We hear it in our reviews over and over:
“Rudy always takes the time to ask if there’s anything more he can do… that’s what we call outstanding service.”
— Almir Sarkic
"Edwardo is responsive and follows up regularly.”
— Mehta Motors
“Drew takes care of our account and is spot on. Always positive and a pleasure to work with.”
— David Hart
Our team takes pride in their work, and it shows. Long tenures, personal relationships, and service you can count on are all part of the Roscoe difference.
A Local Partner That Treats You Like Family
Choosing a local uniform rental provider isn’t just good for service, it’s good for business.
When you partner with us, you’re working with a company that’s been family-owned and operated in Chicago for over 100 years. That means your dollars stay in the community, your service is more sustainable, and you get a provider that’s invested in your long-term success.
Our customers feel that commitment every day.
“We genuinely feel appreciated as a customer with Roscoe. I did not think there was a uniform company out there with this level of commitment and care until we found them.”
— Corey Simmons
And we’re not alone.
74% of customers using local providers “absolutely would” renew their uniform contract—compared to just 52% using national chains. - Market Measurement, Inc
Why Local Always Beats National
Roscoe’s approach to service is simple: be accountable, deliver with care, and treat people the way we’d want to be treated.
Compared to national chains, Roscoe stands out in every area that matters:
- Complete, on-time deliveries with RFID verification
- One-hour customer response time
- Transparent billing with no surprises
- Long-tenured, dedicated service reps
- Community investment and local decision-making
When you choose Roscoe, you're not just getting uniforms. You're getting a partner who takes pride in your business, your team, and the work you do.
Ready to Work with a Provider Who Gets It?
If you're tired of chasing missing garments, questioning your invoices, or waiting days for a response, it's time to experience the Roscoe difference. Let us show you how easy and rewarding it is to work with a local uniform rental provider that puts you first.