Roscoe Blog

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

Wayne Wasion - Tuesday, August 15, 2017

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

"Nobody's perfect" is a phrase we like to say to defend ourselves when we make a mistake. Someone once noted that everyone likes to say "Nobody's perfect," yet no one seems to be bothered much by their imperfections.

At Roscoe, our imperfections bother us. We want to be the best we can be for our customers, and the best industrial laundry and work uniform rental service available to our customers. But this isn't just talk or wishful thinking; we turn that aspiration into action.

Strategic Planning Process

Our strategic planning process is extensive and detailed. We are now well underway in the Second Half Initiatives for 2017. Those initiatives were identified through the following:

  1. Our Annual Customer Satisfaction Survey, conducted by independent research firm Market Measurement
  2. WIG meetings
  3. Strategic planning brainstorming, moderated by another independent consultant, Bruce Hodes of CMI
  4. ISO audits
  5. Issues that come up during day-to-day operation

Action Plans

White papers, when necessary, are assigned, written and presented to the Strategic Planning Team. The members of this team are made up of a cross section from every department, so that the entire company is represented in the planning process. The white papers are then converted to action plans, which progress is monitored through objective recaps.

Among the action plans currently in progress are a series of initiatives to improve communications, whether in printed form (brochures, catalogs, forms, letters, etc.) or electronic (website, email, CRM software, etc.). These initiatives include:

  • Reviewing our printed materials to improve branding, make it more consistent, and to clarify verbiage
  • Improving billing, delivery route optimization, and customer service
  • Improving efficiency and safety in production, delivery, and maintenance
  • Undergoing extensive improvements in our systems and security within our IT department

All in all, if there are ways to better serve our customers, we systematically explore our business, looking at it objectively and subjectively, to discover those improvements.

Continuous Improvement

"Nobody's perfect" is a phrase that should be matched with "There's always room for improvement." But, going beyond just phrases and words, Roscoe is intentional about it. We are continuously looking for those improvements and turning them into reality.

Contact us to learn more about our work uniform rental services


Recent Posts


Tags

net promoter score leasing Sustainability ISO 9001:2008 hazard analysis and critical control points (HACCP) FreshSeat SHARP certification wastewater treatment shop towels A21 WalkForFreedom succession planning kannegiesser anti-static uniforms soil scanning shortages logo apparel flame resistant clean green certified automatic paper towel dispensers scraper mats national fire protection association (NFPA) facility tour high visibility automatic foam soap laundry services soaker mats shop towel rule work uniforms wet mops case study dust mops floor mat rental local and independent food processing air sanitizer image mats pathogen elimination barcode hand sanitizer automatic hand sanitizers UHF chips clean show community service sludge filter coat angels super bristle mats executive uniform garments unifirst fleece executive management institute (EMI) microbial contamination sorting system manufacturing food safety modernization act (FSMA) success story anti-fatigue mats illinois patriot education fund (IPEF) g&k cintas chicago tribune wipers restroom supplies lawndale business renaissance association (LBRA) history Angel Tree laundryESP Innovation award midwest textile services association (MTSA) OSHA blood drive restroom hygiene products corporate apparel RFID continuous improvement work uniform rental customer satisfaction survey feeding america invoicing blackhawks governor's sustainability award logo mats facilities management services cleaning process hygienically clean toilet seat sanitizer family picnic branded merchandise ISO 9001:2015 roll towels keynelink Earth Day outerwear teamwork National Safety Month 95th anniversary arrow uniform flu prevention family business restroom mats textile rental services association (TRSA) microfiber testimonials Independent Textile Rental Association (ITRA) linen laundry bags garden city business center custom floor mats customer communication nonylphenol ethoxylate (NPE) activewear image apparel toilet seat cleaners ANSI restroom cleaning supplies 20-year-club

Archive