Roscoe Blog

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

Wayne Wasion - Tuesday, August 15, 2017

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

"Nobody's perfect" is a phrase we like to say to defend ourselves when we make a mistake. Someone once noted that everyone likes to say "Nobody's perfect," yet no one seems to be bothered much by their imperfections.

At Roscoe, our imperfections bother us. We want to be the best we can be for our customers, and the best industrial laundry and work uniform rental service available to our customers. But this isn't just talk or wishful thinking; we turn that aspiration into action.

Strategic Planning Process

Our strategic planning process is extensive and detailed. We are now well underway in the Second Half Initiatives for 2017. Those initiatives were identified through the following:

  1. Our Annual Customer Satisfaction Survey, conducted by independent research firm Market Measurement
  2. WIG meetings
  3. Strategic planning brainstorming, moderated by another independent consultant, Bruce Hodes of CMI
  4. ISO audits
  5. Issues that come up during day-to-day operation

Action Plans

White papers, when necessary, are assigned, written and presented to the Strategic Planning Team. The members of this team are made up of a cross section from every department, so that the entire company is represented in the planning process. The white papers are then converted to action plans, which progress is monitored through objective recaps.

Among the action plans currently in progress are a series of initiatives to improve communications, whether in printed form (brochures, catalogs, forms, letters, etc.) or electronic (website, email, CRM software, etc.). These initiatives include:

  • Reviewing our printed materials to improve branding, make it more consistent, and to clarify verbiage
  • Improving billing, delivery route optimization, and customer service
  • Improving efficiency and safety in production, delivery, and maintenance
  • Undergoing extensive improvements in our systems and security within our IT department

All in all, if there are ways to better serve our customers, we systematically explore our business, looking at it objectively and subjectively, to discover those improvements.

Continuous Improvement

"Nobody's perfect" is a phrase that should be matched with "There's always room for improvement." But, going beyond just phrases and words, Roscoe is intentional about it. We are continuously looking for those improvements and turning them into reality.

Contact us to learn more about our work uniform rental services

Recent Posts


facility tour governor's sustainability award blood drive success story microfiber roll towels hygienically clean ISO 9001:2015 Angel Tree case study fleece anti-static uniforms garden city business center cleaning process hazard analysis and critical control points (HACCP) manufacturing executive uniform garments super bristle mats community service Independent Textile Rental Association (ITRA) toilet seat cleaners scraper mats nonylphenol ethoxylate (NPE) automatic paper towel dispensers image apparel high visibility Sustainability linen laundry bags ISO 9001:2008 microbial contamination National Safety Month Earth Day wipers succession planning customer communication soaker mats customer satisfaction survey testimonials toilet seat sanitizer restroom supplies restroom hygiene products executive management institute (EMI) A21 WalkForFreedom textile rental services association (TRSA) wet mops 20-year-club coat angels midwest textile services association (MTSA) shop towel rule food processing family business family picnic chicago tribune arrow uniform shop towels invoicing g&k unifirst 95th anniversary logo apparel image mats kannegiesser history feeding america ANSI net promoter score corporate apparel restroom cleaning supplies branded merchandise RFID logo mats restroom mats anti-fatigue mats work uniforms hand sanitizer activewear keynelink flame resistant FreshSeat work uniform rental flu prevention cintas sorting system wastewater treatment lawndale business renaissance association (LBRA) facilities management services continuous improvement clean green certified barcode soil scanning automatic foam soap floor mat rental illinois patriot education fund (IPEF) automatic hand sanitizers laundry services leasing SHARP certification clean show laundryESP Innovation award UHF chips blackhawks sludge filter pathogen elimination custom floor mats OSHA dust mops shortages local and independent outerwear teamwork air sanitizer national fire protection association (NFPA) food safety modernization act (FSMA)