Roscoe Blog

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

Wayne Wasion - Tuesday, August 15, 2017

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

"Nobody's perfect" is a phrase we like to say to defend ourselves when we make a mistake. Someone once noted that everyone likes to say "Nobody's perfect," yet no one seems to be bothered much by their imperfections.

At Roscoe, our imperfections bother us. We want to be the best we can be for our customers, and the best industrial laundry and work uniform rental service available to our customers. But this isn't just talk or wishful thinking; we turn that aspiration into action.

Strategic Planning Process

Our strategic planning process is extensive and detailed. We are now well underway in the Second Half Initiatives for 2017. Those initiatives were identified through the following:

  1. Our Annual Customer Satisfaction Survey, conducted by independent research firm Market Measurement
  2. WIG meetings
  3. Strategic planning brainstorming, moderated by another independent consultant, Bruce Hodes of CMI
  4. ISO audits
  5. Issues that come up during day-to-day operation

Action Plans

White papers, when necessary, are assigned, written and presented to the Strategic Planning Team. The members of this team are made up of a cross section from every department, so that the entire company is represented in the planning process. The white papers are then converted to action plans, which progress is monitored through objective recaps.

Among the action plans currently in progress are a series of initiatives to improve communications, whether in printed form (brochures, catalogs, forms, letters, etc.) or electronic (website, email, CRM software, etc.). These initiatives include:

  • Reviewing our printed materials to improve branding, make it more consistent, and to clarify verbiage
  • Improving billing, delivery route optimization, and customer service
  • Improving efficiency and safety in production, delivery, and maintenance
  • Undergoing extensive improvements in our systems and security within our IT department

All in all, if there are ways to better serve our customers, we systematically explore our business, looking at it objectively and subjectively, to discover those improvements.

Continuous Improvement

"Nobody's perfect" is a phrase that should be matched with "There's always room for improvement." But, going beyond just phrases and words, Roscoe is intentional about it. We are continuously looking for those improvements and turning them into reality.

Contact us to learn more about our work uniform rental services


Recent Posts


Tags

blood drive pathogen elimination dust mops hygienically clean shortages clean show keynelink history automatic hand sanitizers food safety modernization act (FSMA) outerwear customer communication toilet seat cleaners anti-static uniforms automatic foam soap executive management institute (EMI) image mats Sustainability work uniforms activewear Earth Day fleece hazard analysis and critical control points (HACCP) wipers Independent Textile Rental Association (ITRA) garden city business center ANSI blackhawks soil scanning facility tour chicago tribune SHARP certification testimonials wastewater treatment food processing A21 WalkForFreedom hand sanitizer manufacturing wet mops lawndale business renaissance association (LBRA) case study net promoter score arrow uniform governor's sustainability award family picnic microbial contamination community service invoicing sorting system cleaning process kannegiesser anti-fatigue mats ISO 9001:2008 toilet seat sanitizer customer satisfaction survey image apparel leasing soaker mats succession planning Angel Tree executive uniform garments roll towels facilities management services custom floor mats National Safety Month textile rental services association (TRSA) OSHA FreshSeat work uniform rental floor mat rental ISO 9001:2015 illinois patriot education fund (IPEF) super bristle mats midwest textile services association (MTSA) microfiber success story local and independent branded merchandise logo mats restroom supplies teamwork linen laundry bags restroom mats high visibility sludge filter shop towel rule logo apparel clean green certified barcode flame resistant family business RFID air sanitizer g&k feeding america restroom cleaning supplies cintas 95th anniversary laundryESP Innovation award flu prevention scraper mats nonylphenol ethoxylate (NPE) 20-year-club laundry services unifirst automatic paper towel dispensers shop towels continuous improvement UHF chips national fire protection association (NFPA) coat angels restroom hygiene products

Archive