Roscoe Blog

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

Wayne Wasion - Tuesday, August 15, 2017

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

"Nobody's perfect" is a phrase we like to say to defend ourselves when we make a mistake. Someone once noted that everyone likes to say "Nobody's perfect," yet no one seems to be bothered much by their imperfections.

At Roscoe, our imperfections bother us. We want to be the best we can be for our customers, and the best industrial laundry and work uniform rental service available to our customers. But this isn't just talk or wishful thinking; we turn that aspiration into action.

Strategic Planning Process

Our strategic planning process is extensive and detailed. We are now well underway in the Second Half Initiatives for 2017. Those initiatives were identified through the following:

  1. Our Annual Customer Satisfaction Survey, conducted by independent research firm Market Measurement
  2. WIG meetings
  3. Strategic planning brainstorming, moderated by another independent consultant, Bruce Hodes of CMI
  4. ISO audits
  5. Issues that come up during day-to-day operation

Action Plans

White papers, when necessary, are assigned, written and presented to the Strategic Planning Team. The members of this team are made up of a cross section from every department, so that the entire company is represented in the planning process. The white papers are then converted to action plans, which progress is monitored through objective recaps.

Among the action plans currently in progress are a series of initiatives to improve communications, whether in printed form (brochures, catalogs, forms, letters, etc.) or electronic (website, email, CRM software, etc.). These initiatives include:

  • Reviewing our printed materials to improve branding, make it more consistent, and to clarify verbiage
  • Improving billing, delivery route optimization, and customer service
  • Improving efficiency and safety in production, delivery, and maintenance
  • Undergoing extensive improvements in our systems and security within our IT department

All in all, if there are ways to better serve our customers, we systematically explore our business, looking at it objectively and subjectively, to discover those improvements.

Continuous Improvement

"Nobody's perfect" is a phrase that should be matched with "There's always room for improvement." But, going beyond just phrases and words, Roscoe is intentional about it. We are continuously looking for those improvements and turning them into reality.

Contact us to learn more about our work uniform rental services


Recent Posts


Tags

ISO 9001:2015 SHARP certification restroom hygiene products anti-static uniforms RFID cintas family business garden city business center automatic foam soap case study history wet mops wipers branded merchandise hand sanitizer wastewater treatment manufacturing shortages laundryESP Innovation award logo apparel sludge filter community service air sanitizer automatic hand sanitizers logo mats ANSI coat angels hygienically clean chicago tribune facilities management services blackhawks blood drive pathogen elimination food safety modernization act (FSMA) local and independent work uniform rental national fire protection association (NFPA) kannegiesser leasing textile rental services association (TRSA) lawndale business renaissance association (LBRA) soil scanning automatic paper towel dispensers ISO 9001:2008 feeding america shop towels clean show Earth Day anti-fatigue mats clean green certified activewear keynelink executive management institute (EMI) toilet seat sanitizer cleaning process custom floor mats unifirst customer communication OSHA super bristle mats microfiber midwest textile services association (MTSA) succession planning customer satisfaction survey flame resistant dust mops hazard analysis and critical control points (HACCP) roll towels nonylphenol ethoxylate (NPE) shop towel rule UHF chips restroom mats restroom cleaning supplies microbial contamination restroom supplies linen laundry bags executive uniform garments g&k image mats barcode fleece illinois patriot education fund (IPEF) floor mat rental arrow uniform laundry services toilet seat cleaners 20-year-club success story continuous improvement flu prevention food processing high visibility 95th anniversary teamwork FreshSeat scraper mats outerwear facility tour work uniforms National Safety Month net promoter score Sustainability A21 WalkForFreedom testimonials soaker mats Independent Textile Rental Association (ITRA) family picnic image apparel sorting system governor's sustainability award

Archive