Work Uniform Blog

Roscoe Customer Survey Nets Record-High Satisfaction Levels

While interviewing customers about their level of satisfaction will probably never land Carl Hendrickson a spot on anybody’s “most difficult jobs” list – at least as long as there are oil rig workers and Alaskan crab fishermen to compete with – our customers have a way of making his job pretty tough.

And this year they’ve done it again.

Hendrickson’s job, in fact, could be described as fishing, in a sense. Year after year, as President of Market Measurement Inc., he goes deep in search of the details that provide us with the things we need to do to keep …

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Go Local for Work Uniform Excellence, Reliability and Customer Service

Your choice of a work uniform provider is not a small decision, no matter what business you are in.

For safety, comfort and a professional appearance day after day, a high-quality work uniform program can take a lot of worry off your plate.

When you find a high-quality work uniform provider in your own backyard, it might feel like an extra bit of luck, but it’s no coincidence.

“Each customer represents a relationship, not just an account.”

– Sales Team Leader Graham Johnson.

Industry surveys show that local, independently owned work uniform companies outrank their national competitors in customer assessments …

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7 Signs that You Have the Wrong Work Uniform Provider

Business partnerships take time and trust, but sometimes things just don’t work out. From low-quality uniforms to poor customer service, finding the right uniform partner can be a challenge. Here are the top warning signs that you’re working with the wrong uniform provider.

1. Your Employees Hate the Uniforms

If your employees are raising concerns about uniforms, don’t make the mistake of ignoring them. Taking care of your team is about ensuring their comfort and safety while on the job. Employees may not like their uniforms for a variety of reasons, including:

  • They’re uncomfortable
  • They’re bulky or difficult to

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Route Service Representatives and Roscoe Customers are Hard to Separate

If it were up to Roscoe customers many of our long-serving route service representatives would probably never be able to look forward to a well-earned retirement.

Last year marked the retirement of two such representatives, known for their dedication, kindness and awesome customer service over a combined tenure of nearly four decades.

Terry Phillips retired after 23 years at Roscoe and Bobby Jackson retired after more than 15 years. Over the years, their customers grew to love them, and it goes without saying that their replacements have big jobs ahead of them.

That’s the downside of having such a great …

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