Work Uniform Blog

Route Service Representatives and Roscoe Customers are Hard to Separate

If it were up to Roscoe customers many of our long-serving route service representatives would probably never be able to look forward to a well-earned retirement.

Last year marked the retirement of two such representatives, known for their dedication, kindness and awesome customer service over a combined tenure of nearly four decades.

Terry Phillips retired after 23 years at Roscoe and Bobby Jackson retired after more than 15 years. Over the years, their customers grew to love them, and it goes without saying that their replacements have big jobs ahead of them.

That’s the downside of having such a great …

Read More...

Celebrating Decades of Teamwork and Commitment

If you are a Roscoe customer, chances are good that you know the employees who pick up the phone when you call, who deliver your uniforms and who manage your account. That’s because Roscoe team members tend to stick around.

So many Roscoe team members make their careers here that we had to form a special club just to celebrate them.

Our 20-Year Club represents a big part of who we are at Roscoe and we are proud to be a company where so many people choose not just to work here, but to build a career that spans …

Read More...

When Our Customers Tell Us They Couldn’t Be Happier, It’s Game On

“Competition whose motive is merely to compete, to drive some other fellow out, never carries very far. The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.” — Henry Ford

In 1995, Michael Jordan shocked the world when he announced that, out of his sudden retirement from the NBA the previous year, he would be pursuing a career in minor league baseball. The public was baffled: why would such a successful man – arguably one of the best basketball players in the world – make …

Read More...

The Wide-Ranging Benefits of Lifelong Learning

Research suggests that companies that invest in professional development and continuous learning often out-perform competitors, have higher retention rates, and get higher satisfaction ratings from both their employees and clients.

At Roscoe, we’ve seen the results firsthand. Lifelong learning is deeply instilled in our culture, both as a way of ensuring the high-quality customer service we deliver to our clients and as a way of supporting the team members who provide it.

It’s also the foundation of “continuous improvement” – a concept that is at the heart of everything we do at Roscoe and a key priority of CEO Jim …

Read More...

Need for High-Quality Work Uniform Service Drives Demand to Roscoe

In an industry that has seen increasing consolidation as large national chains absorb their smaller, independent competitors, Roscoe is not only holding its ground as Chicago’s last independent industrial supplier – we’re thriving.

This year, our sales growth has continued to outpace expectations.

How are we doing it? Without taking anything away from our incredible sales team, there’s no question that some of the big national uniform suppliers are doing some of our marketing for us. Many of our new customers are fleeing their previous providers as much as they are turning to us. Chronic problems with uniform shortages and …

Read More...