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Roscoe Celebrates 99 Years in Business

Thursday August 13, 2020

New Blog Series to Commemorate 100th Anniversary

As Roscoe celebrates 99 years in business today, we’re looking forward to a spectacular celebration next year when we reach a milestone that really has us thinking big. At the same time, it’s impossible not to spend a little time looking back…

A lot has happened in 100 years, and any family-owned business in its fourth generation has stories to tell, with family and business achievements and struggles taking place in the context of the bigger history and cultural shifts that serve as more than just a backdrop.

The story of Roscoe …

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Record Level of Roscoe Customers Say They Would Recommend Us to a Colleague

Tuesday August 11, 2020

In a year in which we briefly considered not conducting our annual customer satisfaction survey at all, Roscoe customers told us in record numbers that they are not only happy, but likely to recommend us to a friend or colleague as well.

These results from our 2020 Customer Satisfaction Analysis are enormously gratifying, especially at a time when our customers are facing unprecedented challenges created by the global COVID-19 pandemic. Our decision to move forward with this annual exercise was based on the strong feeling of our team leaders that it was even more important to hear from our customers …

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The Early Bird Gets the Job Done Right

Friday August 7, 2020

When it’s your job to help a lot of other people get ready for their jobs, your work day begins at a time that could easily be mistaken for night.

That’s true for a lot of us at Roscoe, but especially for the team members who work on the wash floor. So when Sergio Peña was assigned to the wash floor as his part of a recent internal audit, setting his alarm clock to wake at 1:15 a.m. was a bit of an effort, even for the early-rising District Service Manager.

Peña ordinarily arrives at 5 a.m. to oversee …

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Roscoe CEO on Family Business Strategies for Managing Pandemic Challenges

Thursday July 23, 2020

Roscoe CEO Jim Buik shared his thoughts with readers of the Daily Herald’s Business Ledger recently on the strategies that have helped Roscoe manage the challenges of the coronavirus and that can help other family business owners minimize their disruption as well.

Among other assets he has been able to draw upon, Buik writes of the “close relationships among long-tenured team members” at Roscoe.

Those team members are like a second family within the business, Buik writes, and the trust that has built up between team leaders and frontline team members over decades is a big part of what has …

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Roscoe CEO on Safety and Inspiration for the Path Forward

Monday June 22, 2020

The last few months have brought challenges on a scale that few could have imagined. But big challenges can also bring out the best in us, driving us to find solutions and inspiring big plans.

While the pain, suffering and worry many families have had to bear under the threat of a worldwide health crisis is still with us, Roscoe CEO and TRSA Chairman Jim Buik writes in his most recent chairman’s column of the ways in which business, including ours, is beginning to move forward.

“We are all very fortunate to have great teams developing and executing safety and

…

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