Author Archives for Meredith Schraeder

A Culture of Excellent Customer Service Starts on the Inside

A Culture of Excellent Customer Service Starts on the Inside

March 25, 2019 2:55 pm Published by Leave your thoughts

One bitter cold day earlier this year, wind chill temperatures dropped to 50 below in Chicago. Rather than send the route service representatives out on their own to deliver work uniforms and supplies, Roscoe CEO Jim Buik and other senior managers jumped on the trucks in the early morning hours to help speed the deliveries and get everyone out of the cold a little sooner.

It was so cold in the trucks that some workers put hand warmers in their boots.

It was no ordinary winter day, even for Chicago, but it was an illustration of the kind of teamwork …