Roscoe Mat Division PRIDE Survey

Please rate your overall satisfaction of Roscoe for each of the following on a 5-point scale, from very dissatisfied to completely satisfied. If you are dissatisfied, please explain in the comments boxes.

* Required

PROACTIVE account management

	Very Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied	Completely Satisfied
Frequency of contacting you to ensure satisfaction with service
Identifying and preventing potential problems before they occur

Comments: Proactive account management If you were dissatisfied, please explain below.

RESPONSIVE to customer complaints

	Very Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied	Completely Satisified
Responding quickly when you have a problem or concern
Responding appropriately when you have a question or concern

Comments: Responsiveness If you were dissatisfied, please explain below.

IMPECCABLE condition and cleanliness

	Very Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied	Completely Satisified
Cleanliness
Mats free of imperfections

Comments: Impeccable condition and cleanliness If you were dissatisfied, please explain below.

DELIVERIES in total and on time

	Very Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied	Completely Satisified
Delivery completeness
Delivering the correct amount of other purchased or rental products

Comments: Deliveries If you were dissatisfied, please explain below.

EFFICIENCY and accuracy in billing

	Very Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied	Completely Satisified
Clarity of billing & invoices
Accuracy of billing & invoices

Comments: Efficiency and accuracy in billing If you were dissatisfied, please explain below.

What is the single most important opportunity for Roscoe to better serve your needs?

First Name *

Last Name *

Company *

Rental number *

Phone number *

Numbers only, with area code (e.g., 5551231234)

Best time to call

Email address *