Friday, November 16, 2018
At Roscoe, we don’t throw around terms like "perfect bundles" and "state-of-the-art" lightly.
We've been perfecting our processes for decades, honing old-fashioned standards for customer service while staying at the forefront of a technological revolution that has provided us with unmatched speed, accuracy and efficiency.
We didn’t do it alone. Along the way, we’ve engaged the toughest safety, quality, and productivity consultants we could find to scrutinize our processes, hold us accountable, and set the bar higher for continuous improvement. We’ve earned our reputation for safety, for environmental responsibility, for hygiene standards and for customer service the only way that counts: by putting ourselves – sometimes literally – under the microscope and opening our processes to the highest standards of evaluation.text
Friday, November 09, 2018
Roscoe CEO Jim Buik has long believed that quality control is built around discipline, collaboration and a shared commitment to continuous improvement and professionalism. Beyond his role as CEO, it’s an approach that Buik carries over into his role as an industry leader.
This month he steps in as 64th chairman of the TRSA, the national trade organization of the linen, uniform and facility services industry.
At Roscoe, we have deep ties to the TRSA, which has long helped to nurture industry leadership and collaboration.text
Monday, August 13, 2018
At Roscoe, we're celebrating 97 years in business today and that is a lot to celebrate.
Nine plus decades have passed since two young entrepreneurs in 1921 recognized a booming city's need for someone to launder all of those work clothes. So we'll start there. Below are 97 reasons we are celebrating today.
Our founders George C. Buik and John P. O'Connell, whose processes may have been dramatically different, but whose pioneering spirit still drives us today. Today, Buik's grandson Jim oversees a facility that employs state-of-the-art technology to deliver unparalleled efficiency, accuracy and customer service.text
Thursday, October 05, 2017
Roscoe has been ISO certified since 2001 and, following a successful external audit performed by NSF, we take pride in announcing that we are now ISO 9001:2015 certified.
Being ISO certified is just one of the many ways in which our continuous improvement strategy ensures that we offer the highest quality work uniform rental service in Illinois.
"It keeps us focused on continual improvement, it keeps us focused on customer satisfaction and it keeps us focused on making sure we are following the processes that we have set up," said Roscoe CFO Terry Trimble.text
Friday, August 11, 2017
Roscoe has taken the first major step in recertifying for ISO 9001:2015 from ISO 9001:2008 by successfully conducting an internal audit.
Roscoe has been ISO 9001 certified since 2003 and is one of the few independent work uniform rental companies to have such a long commitment to quality and continuous improvement.
The internal ISO 9001 audit process starts with a plan. We update the audit checklist from previous years and identify what to review and by whom. Each Strategic Leadership Team (SLT) member was then assigned to an area on the production floor to learn how to do the job, identify process improvements and to evaluate safety and customer service issues. For example, our president was assigned to the wash area and our CFO was assigned to mats.text