Roscoe Blog

Roscoe Recertifies for ISO 9001:2015 with Internal Audit

Roscoe Recertifies for ISO 9001:2015 with Internal Audit 

Roscoe has taken the first major step in recertifying for ISO 9001:2015 from ISO 9001:2008 by successfully conducting an internal audit.

Roscoe has been ISO 9001 certified since 2003 and is one of the few independent work uniform rental companies to have such a long commitment to quality and continuous improvement.

Internal Audit Planning & Execution

The internal ISO 9001 audit process starts with a plan. We update the audit checklist from previous years and identify what to review and by whom. Each Strategic Leadership Team (SLT) member was then assigned to an area on the production floor to learn how to do the job, identify process improvements and to evaluate safety and customer service issues. For example, our president was assigned to the wash area and our CFO was assigned to mats.

  text

Read More...


Hygienically Clean Work Uniforms

Hygienically Clean Work Uniforms

While we take pride in the quality of our laundering processes and the cleanliness of our work uniform rentals, we've embraced the concept of hygienically clean – not just for the medical, food processing, food service, and hospitality industries, but hygienically clean for all.

By the end of 2017, we expect to be Hygienically Clean Certified by the TRSA and we are now almost fully complete with our implementation.

  text

Read More...


Continuous Improvement & WIGs

Chicago Work Uniform Rental Company Continuous Improvement

What is a WIG?

For Roscoe, it stands for a "Wildly Important Goal" – otherwise known as a significant change that we seek to implement in order to increase customer satisfaction and retention.

Successfully changing and improving allows Roscoe to grow and continue to reinvest in delivering even higher levels of customer service for work uniform rentals and all of our other services.

  text

Read More...


The Uniform Services Company is Dedicated to Continuous Improvement Through Customer Feedback

As an ISO 9001:2008 certified company, continuous improvement driven by customer feedback is the core of Roscoe's quality program. The Chicago uniform company hired Market Measurement, Inc., an independent market research firm, to conduct a brief telephone survey among our customers. The survey, conducted by professional market research interviewers, should require no more than eight-nine minutes, but provide a wealth of information for the laundry service team to make improvements in the products we provide.  text

Read More...


The Chicago Uniform Company Successfully Completes an External ISO Audit

Roscoe is very proud to have our entire operations ISO 9001:2008 Certified as it is something that is arduous, requiring detailed documentation of our processes, but very valuable. It's extremely beneficial for the uniform services company and our customers as these standards ensure our products and service consistently meet your requirements and quality is continuously improved.  text

Read More...



Recent Posts


Tags

continuous improvement executive management institute (EMI) restroom hygiene products image apparel corporate apparel A21 WalkForFreedom automatic foam soap keynelink outerwear textile rental services association (TRSA) testimonials restroom supplies facility tour illinois patriot education fund (IPEF) scraper mats garden city business center logo mats g&k family picnic restroom mats lawndale business renaissance association (LBRA) automatic hand sanitizers work uniforms shop towels manufacturing family business soil scanning shop towel rule OSHA automatic paper towel dispensers chicago tribune wastewater treatment local and independent fleece hygienically clean ISO 9001:2008 pathogen elimination midwest textile services association (MTSA) clean green certified history Earth Day blood drive community service arrow uniform customer satisfaction survey feeding america Independent Textile Rental Association (ITRA) anti-static uniforms anti-fatigue mats clean show kannegiesser barcode microbial contamination wet mops unifirst toilet seat sanitizer floor mat rental UHF chips laundryESP Innovation award ANSI coat angels National Safety Month super bristle mats ISO 9001:2015 high visibility cleaning process dust mops 20-year-club wipers sludge filter facilities management services success story custom floor mats leasing restroom cleaning supplies roll towels shortages case study succession planning SHARP certification toilet seat cleaners teamwork Angel Tree food safety modernization act (FSMA) laundry services Sustainability branded merchandise FreshSeat executive uniform garments national fire protection association (NFPA) flu prevention customer communication activewear air sanitizer flame resistant governor's sustainability award sorting system soaker mats RFID cintas blackhawks invoicing work uniform rental nonylphenol ethoxylate (NPE) microfiber linen laundry bags hazard analysis and critical control points (HACCP) hand sanitizer 95th anniversary net promoter score logo apparel food processing image mats

Archive