Roscoe Blog

Roscoe Recertifies for ISO 9001:2015 with Internal Audit

Roscoe Recertifies for ISO 9001:2015 with Internal Audit 

Roscoe has taken the first major step in recertifying for ISO 9001:2015 from ISO 9001:2008 by successfully conducting an internal audit.

Roscoe has been ISO 9001 certified since 2003 and is one of the few independent work uniform rental companies to have such a long commitment to quality and continuous improvement.

Internal Audit Planning & Execution

The internal ISO 9001 audit process starts with a plan. We update the audit checklist from previous years and identify what to review and by whom. Each Strategic Leadership Team (SLT) member was then assigned to an area on the production floor to learn how to do the job, identify process improvements and to evaluate safety and customer service issues. For example, our president was assigned to the wash area and our CFO was assigned to mats.

  text

Read More...


Hygienically Clean Work Uniforms

Hygienically Clean Work Uniforms

While we take pride in the quality of our laundering processes and the cleanliness of our work uniform rentals, we've embraced the concept of hygienically clean – not just for the medical, food processing, food service, and hospitality industries, but hygienically clean for all.

By the end of 2017, we expect to be Hygienically Clean Certified by the TRSA and we are now almost fully complete with our implementation.

  text

Read More...


Continuous Improvement & WIGs

Chicago Work Uniform Rental Company Continuous Improvement

What is a WIG?

For Roscoe, it stands for a "Wildly Important Goal" – otherwise known as a significant change that we seek to implement in order to increase customer satisfaction and retention.

Successfully changing and improving allows Roscoe to grow and continue to reinvest in delivering even higher levels of customer service for work uniform rentals and all of our other services.

  text

Read More...


The Uniform Services Company is Dedicated to Continuous Improvement Through Customer Feedback

As an ISO 9001:2008 certified company, continuous improvement driven by customer feedback is the core of Roscoe's quality program. The Chicago uniform company hired Market Measurement, Inc., an independent market research firm, to conduct a brief telephone survey among our customers. The survey, conducted by professional market research interviewers, should require no more than eight-nine minutes, but provide a wealth of information for the laundry service team to make improvements in the products we provide.  text

Read More...


The Chicago Uniform Company Successfully Completes an External ISO Audit

Roscoe is very proud to have our entire operations ISO 9001:2008 Certified as it is something that is arduous, requiring detailed documentation of our processes, but very valuable. It's extremely beneficial for the uniform services company and our customers as these standards ensure our products and service consistently meet your requirements and quality is continuously improved.  text

Read More...



Recent Posts


Tags

manufacturing g&k barcode work uniforms National Safety Month hand sanitizer laundryESP Innovation award ISO 9001:2015 20-year-club keynelink soil scanning food safety modernization act (FSMA) leasing branded merchandise restroom hygiene products chicago tribune image mats clean show cleaning process unifirst 95th anniversary kannegiesser laundry services community service shop towels midwest textile services association (MTSA) Independent Textile Rental Association (ITRA) sludge filter facility tour ANSI fleece cintas garden city business center roll towels net promoter score clean green certified flu prevention executive management institute (EMI) history customer satisfaction survey wet mops nonylphenol ethoxylate (NPE) corporate apparel pathogen elimination FreshSeat coat angels case study feeding america air sanitizer Angel Tree illinois patriot education fund (IPEF) shortages governor's sustainability award anti-fatigue mats activewear toilet seat sanitizer dust mops blackhawks linen laundry bags continuous improvement super bristle mats flame resistant blood drive logo apparel hygienically clean soaker mats scraper mats logo mats toilet seat cleaners UHF chips teamwork floor mat rental ISO 9001:2008 arrow uniform customer communication hazard analysis and critical control points (HACCP) lawndale business renaissance association (LBRA) Sustainability high visibility automatic hand sanitizers shop towel rule invoicing SHARP certification food processing wastewater treatment automatic paper towel dispensers image apparel microbial contamination facilities management services OSHA family business outerwear microfiber automatic foam soap restroom cleaning supplies sorting system anti-static uniforms Earth Day family picnic textile rental services association (TRSA) success story local and independent work uniform rental executive uniform garments succession planning restroom supplies custom floor mats A21 WalkForFreedom wipers RFID national fire protection association (NFPA) testimonials restroom mats

Archive