Roscoe Blog

Roscoe Recertifies for ISO 9001:2015 with Internal Audit

Roscoe Recertifies for ISO 9001:2015 with Internal Audit 

Roscoe has taken the first major step in recertifying for ISO 9001:2015 from ISO 9001:2008 by successfully conducting an internal audit.

Roscoe has been ISO 9001 certified since 2003 and is one of the few independent work uniform rental companies to have such a long commitment to quality and continuous improvement.

Internal Audit Planning & Execution

The internal ISO 9001 audit process starts with a plan. We update the audit checklist from previous years and identify what to review and by whom. Each Strategic Leadership Team (SLT) member was then assigned to an area on the production floor to learn how to do the job, identify process improvements and to evaluate safety and customer service issues. For example, our president was assigned to the wash area and our CFO was assigned to mats.

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Hygienically Clean Work Uniforms

Hygienically Clean Work Uniforms

While we take pride in the quality of our laundering processes and the cleanliness of our work uniform rentals, we've embraced the concept of hygienically clean – not just for the medical, food processing, food service, and hospitality industries, but hygienically clean for all.

By the end of 2017, we expect to be Hygienically Clean Certified by the TRSA and we are now almost fully complete with our implementation.

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Continuous Improvement & WIGs

Chicago Work Uniform Rental Company Continuous Improvement

What is a WIG?

For Roscoe, it stands for a "Wildly Important Goal" – otherwise known as a significant change that we seek to implement in order to increase customer satisfaction and retention.

Successfully changing and improving allows Roscoe to grow and continue to reinvest in delivering even higher levels of customer service for work uniform rentals and all of our other services.

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The Uniform Services Company is Dedicated to Continuous Improvement Through Customer Feedback

As an ISO 9001:2008 certified company, continuous improvement driven by customer feedback is the core of Roscoe's quality program. The Chicago uniform company hired Market Measurement, Inc., an independent market research firm, to conduct a brief telephone survey among our customers. The survey, conducted by professional market research interviewers, should require no more than eight-nine minutes, but provide a wealth of information for the laundry service team to make improvements in the products we provide.  text

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The Chicago Uniform Company Successfully Completes an External ISO Audit

Roscoe is very proud to have our entire operations ISO 9001:2008 Certified as it is something that is arduous, requiring detailed documentation of our processes, but very valuable. It's extremely beneficial for the uniform services company and our customers as these standards ensure our products and service consistently meet your requirements and quality is continuously improved.  text

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