Roscoe Blog

Work Uniform Customer Satisfaction: Roscoe 2016 Results

Jim Buik - Thursday, September 15, 2016

Work Uniform Customer Satisfaction: Roscoe 2016 Results

As a full service, ISO 9001:2008 certified provider of work uniform rentals, custom floor mats and more, the voice of our customers has critical importance.

Continuous improvement is also critical to our success. One of the ways that help us improve our service year after year is to survey our customers and to incorporate their feedback into our business plan for the upcoming year and beyond.

Annual Customer Satisfaction Survey

As a way to identify opportunities, we interview clients as part of our annual Customer Satisfaction Survey conducted by Market Measurement. We've administered this survey every year since 1992 to measure the overall satisfaction of our service and delve into specific industry topics, including:

  • Completeness of deliveries
  • Cleanliness and quality
  • Responsiveness
  • Repairs
  • Merchandise replacement
  • Billing

The results of our survey are incorporated directly into our annual strategic planning cycle that maps out future continuous improvements in every facet of our business.

Customer Findings

90% or more of Roscoe customers agree with the following:

  • Roscoe employees take pride in their work (96%)
  • Has the highest quality of service personnel (96%)
  • Is highly responsive to customer needs (90%)

Comments from Market Measurement

According to Carl Hendrickson, president of Market Measurement: "During the 24 years in which Market Measurement has conducted annual customer satisfaction studies for The Roscoe Company, we have been consistently impressed by the ability of Roscoe's leadership team to translate the information collected into meaningful action plans that have had a direct, and significant, impact upon customer satisfaction and retention."

Contact us to learn more about work uniform rentals and custom floor mat service

Recent Posts


microbial contamination wet mops wastewater treatment automatic hand sanitizers garden city business center corporate apparel restroom cleaning supplies 20-year-club air sanitizer roll towels family business SHARP certification success story continuous improvement kannegiesser customer communication automatic foam soap image mats history keynelink branded merchandise anti-static uniforms textile rental services association (TRSA) clean show scraper mats blood drive dust mops hazard analysis and critical control points (HACCP) cleaning process shop towel rule food safety modernization act (FSMA) logo apparel logo mats pathogen elimination high visibility laundryESP Innovation award linen laundry bags work uniforms barcode Angel Tree Earth Day lawndale business renaissance association (LBRA) custom floor mats chicago tribune governor's sustainability award community service microfiber floor mat rental OSHA shortages automatic paper towel dispensers sludge filter outerwear ANSI restroom hygiene products midwest textile services association (MTSA) hand sanitizer case study coat angels feeding america restroom mats work uniform rental image apparel anti-fatigue mats arrow uniform hygienically clean unifirst Independent Textile Rental Association (ITRA) nonylphenol ethoxylate (NPE) g&k FreshSeat restroom supplies Sustainability leasing teamwork clean green certified manufacturing flame resistant RFID soaker mats customer satisfaction survey activewear local and independent A21 WalkForFreedom illinois patriot education fund (IPEF) super bristle mats toilet seat sanitizer net promoter score ISO 9001:2015 blackhawks sorting system laundry services soil scanning invoicing testimonials executive uniform garments facilities management services food processing executive management institute (EMI) shop towels national fire protection association (NFPA) 95th anniversary wipers UHF chips succession planning cintas facility tour ISO 9001:2008 toilet seat cleaners flu prevention family picnic National Safety Month fleece