Roscoe Blog

Work Uniform Customer Satisfaction: Roscoe 2016 Results

Jim Buik - Thursday, September 15, 2016

Work Uniform Customer Satisfaction: Roscoe 2016 Results

As a full service, ISO 9001:2008 certified provider of work uniform rentals, custom floor mats and more, the voice of our customers has critical importance.

Continuous improvement is also critical to our success. One of the ways that help us improve our service year after year is to survey our customers and to incorporate their feedback into our business plan for the upcoming year and beyond.

Annual Customer Satisfaction Survey

As a way to identify opportunities, we interview clients as part of our annual Customer Satisfaction Survey conducted by Market Measurement. We've administered this survey every year since 1992 to measure the overall satisfaction of our service and delve into specific industry topics, including:

  • Completeness of deliveries
  • Cleanliness and quality
  • Responsiveness
  • Repairs
  • Merchandise replacement
  • Billing

The results of our survey are incorporated directly into our annual strategic planning cycle that maps out future continuous improvements in every facet of our business.

Customer Findings

90% or more of Roscoe customers agree with the following:

  • Roscoe employees take pride in their work (96%)
  • Has the highest quality of service personnel (96%)
  • Is highly responsive to customer needs (90%)

Comments from Market Measurement

According to Carl Hendrickson, president of Market Measurement: "During the 24 years in which Market Measurement has conducted annual customer satisfaction studies for The Roscoe Company, we have been consistently impressed by the ability of Roscoe's leadership team to translate the information collected into meaningful action plans that have had a direct, and significant, impact upon customer satisfaction and retention."

Contact us to learn more about work uniform rentals and custom floor mat service


Recent Posts


Tags

microfiber restroom supplies Earth Day feeding america executive uniform garments restroom cleaning supplies hand sanitizer facilities management services midwest textile services association (MTSA) A21 WalkForFreedom Angel Tree wet mops toilet seat sanitizer lawndale business renaissance association (LBRA) shop towels automatic hand sanitizers FreshSeat fleece outerwear OSHA scraper mats branded merchandise linen laundry bags cleaning process invoicing automatic paper towel dispensers succession planning soil scanning restroom hygiene products ANSI continuous improvement laundry services logo mats manufacturing illinois patriot education fund (IPEF) teamwork local and independent anti-static uniforms flu prevention high visibility work uniforms 95th anniversary national fire protection association (NFPA) ISO 9001:2015 clean green certified restroom mats wastewater treatment community service success story nonylphenol ethoxylate (NPE) cintas arrow uniform 20-year-club National Safety Month history shortages air sanitizer blood drive textile rental services association (TRSA) coat angels chicago tribune case study super bristle mats corporate apparel keynelink soaker mats testimonials facility tour barcode flame resistant custom floor mats customer communication Sustainability food processing hygienically clean roll towels kannegiesser work uniform rental RFID net promoter score wipers garden city business center automatic foam soap toilet seat cleaners ISO 9001:2008 shop towel rule sludge filter pathogen elimination SHARP certification clean show sorting system dust mops family business unifirst customer satisfaction survey image apparel UHF chips family picnic governor's sustainability award microbial contamination food safety modernization act (FSMA) hazard analysis and critical control points (HACCP) leasing Independent Textile Rental Association (ITRA) laundryESP Innovation award logo apparel image mats floor mat rental blackhawks activewear g&k executive management institute (EMI) anti-fatigue mats

Archive