Roscoe Blog

Work Uniform Customer Satisfaction: Roscoe 2016 Results

Jim Buik - Thursday, September 15, 2016

Work Uniform Customer Satisfaction: Roscoe 2016 Results

As a full service, ISO 9001:2008 certified provider of work uniform rentals, custom floor mats and more, the voice of our customers has critical importance.

Continuous improvement is also critical to our success. One of the ways that help us improve our service year after year is to survey our customers and to incorporate their feedback into our business plan for the upcoming year and beyond.

Annual Customer Satisfaction Survey

As a way to identify opportunities, we interview clients as part of our annual Customer Satisfaction Survey conducted by Market Measurement. We've administered this survey every year since 1992 to measure the overall satisfaction of our service and delve into specific industry topics, including:

  • Completeness of deliveries
  • Cleanliness and quality
  • Responsiveness
  • Repairs
  • Merchandise replacement
  • Billing

The results of our survey are incorporated directly into our annual strategic planning cycle that maps out future continuous improvements in every facet of our business.

Customer Findings

90% or more of Roscoe customers agree with the following:

  • Roscoe employees take pride in their work (96%)
  • Has the highest quality of service personnel (96%)
  • Is highly responsive to customer needs (90%)

Comments from Market Measurement

According to Carl Hendrickson, president of Market Measurement: "During the 24 years in which Market Measurement has conducted annual customer satisfaction studies for The Roscoe Company, we have been consistently impressed by the ability of Roscoe's leadership team to translate the information collected into meaningful action plans that have had a direct, and significant, impact upon customer satisfaction and retention."

Contact us to learn more about work uniform rentals and custom floor mat service


Recent Posts


Tags

feeding america blackhawks family business laundry services linen laundry bags cintas 95th anniversary roll towels ISO 9001:2008 manufacturing soil scanning history restroom supplies hygienically clean laundryESP Innovation award work uniforms flame resistant anti-static uniforms food safety modernization act (FSMA) A21 WalkForFreedom wet mops shop towel rule fleece keynelink soaker mats facilities management services lawndale business renaissance association (LBRA) illinois patriot education fund (IPEF) custom floor mats shop towels air sanitizer National Safety Month Angel Tree sludge filter executive uniform garments super bristle mats Earth Day net promoter score local and independent customer satisfaction survey microfiber toilet seat cleaners clean green certified SHARP certification shortages wipers continuous improvement high visibility restroom hygiene products branded merchandise restroom mats activewear FreshSeat midwest textile services association (MTSA) flu prevention microbial contamination dust mops testimonials success story automatic foam soap logo apparel hazard analysis and critical control points (HACCP) teamwork food processing arrow uniform automatic hand sanitizers nonylphenol ethoxylate (NPE) 20-year-club coat angels wastewater treatment hand sanitizer floor mat rental customer communication national fire protection association (NFPA) restroom cleaning supplies RFID cleaning process ISO 9001:2015 pathogen elimination Sustainability outerwear image apparel image mats work uniform rental garden city business center ANSI Independent Textile Rental Association (ITRA) executive management institute (EMI) succession planning toilet seat sanitizer community service facility tour leasing barcode sorting system unifirst chicago tribune kannegiesser g&k governor's sustainability award scraper mats family picnic automatic paper towel dispensers blood drive case study OSHA logo mats clean show UHF chips textile rental services association (TRSA) anti-fatigue mats

Archive