Roscoe Blog

Why We are ISO Certified: How Quality Management Creates a Quality Work Uniform Service

Mark Stedman - Friday, April 26, 2019

Why We are ISO Certified

When we made the decision to adopt and hold ourselves accountable under the international system of quality management standards known as ISO 9001, we knew it wouldn't be easy.

But we also knew the value of putting ourselves to the test of third-party scrutiny of our processes. That is built into the culture at Roscoe. We seek out independent confirmation of our efforts wherever there is a credible organization to do it.

We've been able to grow and thrive for nearly 100 years – into our third generation of family ownership – in large part because we have never simply operated under our own instincts for best practices. We put ourselves under the scrutiny of third-party experts for safety, for environmental stewardship, for customer service and for hygienic processing.

It's a process that has served us well, even though it requires a significant commitment of time and resources.

ISO standards are used by more than 1 million businesses and organizations around the world to establish the structure and processes needed for long-term success in meeting the needs of their customers and stakeholders and complying with regulatory obligations related to a product or a service.

We are one of them – an outcome that was well worth the effort of reviewing, improving and documenting our processes until they were good enough to earn the designation. Is there still room for improvement? Always. Continual improvement is part of the process.

The Structure Behind a High-Quality Work Uniform Program

"ISO is really the overarching certification that lends structure and process to everything we do," says Roscoe President Jim Buik. "Structure and process allow us to analyze what we do and why we do it. You can't continually improve if you don't know where you came from."

Becoming certified under ISO 9001:2008, and later under ISO 9001:2015, helped us identify ways in which our processes could be better organized, more efficient and more clearly defined. It helped provide standards for improved leadership and identify both risks and opportunities. We didn't pursue certification so that we could "check a box" or brag about it, even though we are very proud of this achievement.

We did it to identify areas for improvement that can be hard to see from the inside.

It's the same reason we invited OSHA safety experts and "Clean Green" experts to scrutinize our safety and environmental practices. It's the reason we hire customer service research experts to interview our clients. There is just no substitute for an expert, independent review.

And when you hear things you don't like, that's when a third-party review is most valuable.

At Roscoe, we believe we provide work uniform service that is second to none. And "Take Pride" is our motto. But sometimes, it can be just as valuable to take a little criticism.

If you'd like to learn more about the difference our processes could bring to your work uniform program, give us a call or click on the link below.

Contact us to learn more about our work uniform rental services


Recent Posts


Tags

chicago tribune corporate apparel textile rental services association (TRSA) 20-year-club OSHA keynelink customer communication A21 WalkForFreedom linen laundry bags midwest textile services association (MTSA) 95th anniversary case study governor's sustainability award executive uniform garments cleaning process fleece ISO 9001:2015 leasing success story restroom hygiene products floor mat rental net promoter score automatic foam soap executive management institute (EMI) custom floor mats soil scanning barcode image apparel shop towels work uniform rental manufacturing flu prevention activewear air sanitizer logo mats family business blood drive community service succession planning sorting system automatic hand sanitizers Sustainability shop towel rule facilities management services ISO 9001:2008 blackhawks dust mops garden city business center microfiber facility tour clean show SHARP certification nonylphenol ethoxylate (NPE) FreshSeat illinois patriot education fund (IPEF) lawndale business renaissance association (LBRA) continuous improvement kannegiesser clean green certified super bristle mats food safety modernization act (FSMA) laundry services feeding america laundryESP Innovation award Angel Tree food processing ANSI wet mops cintas roll towels high visibility g&k customer satisfaction survey invoicing UHF chips RFID wastewater treatment family picnic shortages arrow uniform coat angels restroom cleaning supplies toilet seat sanitizer hygienically clean logo apparel teamwork soaker mats hand sanitizer anti-static uniforms automatic paper towel dispensers anti-fatigue mats outerwear National Safety Month sludge filter work uniforms history testimonials branded merchandise flame resistant Earth Day local and independent image mats pathogen elimination restroom supplies unifirst Independent Textile Rental Association (ITRA) scraper mats national fire protection association (NFPA) restroom mats hazard analysis and critical control points (HACCP) wipers microbial contamination toilet seat cleaners

Archive