Roscoe Blog

Why We are ISO Certified: How Quality Management Creates a Quality Work Uniform Service

Mark Stedman - Friday, April 26, 2019

Why We are ISO Certified

When we made the decision to adopt and hold ourselves accountable under the international system of quality management standards known as ISO 9001, we knew it wouldn't be easy.

But we also knew the value of putting ourselves to the test of third-party scrutiny of our processes. That is built into the culture at Roscoe. We seek out independent confirmation of our efforts wherever there is a credible organization to do it.

We've been able to grow and thrive for nearly 100 years – into our third generation of family ownership – in large part because we have never simply operated under our own instincts for best practices. We put ourselves under the scrutiny of third-party experts for safety, for environmental stewardship, for customer service and for hygienic processing.

It's a process that has served us well, even though it requires a significant commitment of time and resources.

ISO standards are used by more than 1 million businesses and organizations around the world to establish the structure and processes needed for long-term success in meeting the needs of their customers and stakeholders and complying with regulatory obligations related to a product or a service.

We are one of them – an outcome that was well worth the effort of reviewing, improving and documenting our processes until they were good enough to earn the designation. Is there still room for improvement? Always. Continual improvement is part of the process.

The Structure Behind a High-Quality Work Uniform Program

"ISO is really the overarching certification that lends structure and process to everything we do," says Roscoe President Jim Buik. "Structure and process allow us to analyze what we do and why we do it. You can't continually improve if you don't know where you came from."

Becoming certified under ISO 9001:2008, and later under ISO 9001:2015, helped us identify ways in which our processes could be better organized, more efficient and more clearly defined. It helped provide standards for improved leadership and identify both risks and opportunities. We didn't pursue certification so that we could "check a box" or brag about it, even though we are very proud of this achievement.

We did it to identify areas for improvement that can be hard to see from the inside.

It's the same reason we invited OSHA safety experts and "Clean Green" experts to scrutinize our safety and environmental practices. It's the reason we hire customer service research experts to interview our clients. There is just no substitute for an expert, independent review.

And when you hear things you don't like, that's when a third-party review is most valuable.

At Roscoe, we believe we provide work uniform service that is second to none. And "Take Pride" is our motto. But sometimes, it can be just as valuable to take a little criticism.

If you'd like to learn more about the difference our processes could bring to your work uniform program, give us a call or click on the link below.

Contact us to learn more about our work uniform rental services

Recent Posts


flame resistant Sustainability RFID National Safety Month air sanitizer soaker mats microbial contamination executive management institute (EMI) cleaning process floor mat rental blackhawks local and independent manufacturing arrow uniform pathogen elimination 20-year-club family picnic restroom supplies barcode success story lawndale business renaissance association (LBRA) branded merchandise hand sanitizer fleece textile rental services association (TRSA) kannegiesser high visibility hygienically clean customer satisfaction survey invoicing wet mops facilities management services logo apparel family business custom floor mats leasing sludge filter midwest textile services association (MTSA) food processing ISO 9001:2015 shop towels cintas image mats chicago tribune restroom hygiene products governor's sustainability award work uniforms illinois patriot education fund (IPEF) Independent Textile Rental Association (ITRA) shortages coat angels OSHA image apparel unifirst soil scanning FreshSeat anti-fatigue mats roll towels toilet seat cleaners facility tour wastewater treatment executive uniform garments sorting system work uniform rental ANSI microfiber clean green certified hazard analysis and critical control points (HACCP) community service garden city business center food safety modernization act (FSMA) SHARP certification automatic hand sanitizers super bristle mats corporate apparel linen laundry bags dust mops case study Earth Day clean show 98th anniversary g&k Angel Tree flu prevention national fire protection association (NFPA) automatic paper towel dispensers toilet seat sanitizer restroom mats A21 WalkForFreedom 95th anniversary laundry services wipers shop towel rule anti-static uniforms restroom cleaning supplies customer communication testimonials laundryESP Innovation award keynelink nonylphenol ethoxylate (NPE) scraper mats ISO 9001:2008 history continuous improvement activewear UHF chips blood drive succession planning feeding america teamwork logo mats outerwear net promoter score automatic foam soap