Roscoe Blog

The Roscoe Tradition of Developing Better Managers Continues

Executive Management Institute (EMI)

In a tradition that covers decades and includes generations of Roscoe company leaders, the company sent two employees to the Executive Management Institute (EMI) in Maryland recently to cultivate management and leadership skills.

Julia Buik, who joined the company full time last year and is the daughter of Roscoe President and Owner Jim Buik, completed her first year in the program, attending a four-day session along with approximately 30 other textile industry professionals. Office Team Leader Barbara Bailey-Polk graduated after completing her fourth year in the program.

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Roscoe Announces ISO 9001:2015 Certification

Roscoe Announces ISO 9001:2015 Certification

Roscoe has been ISO certified since 2001 and, following a successful external audit performed by NSF, we take pride in announcing that we are now ISO 9001:2015 certified.

Being ISO certified is just one of the many ways in which our continuous improvement strategy ensures that we offer the highest quality work uniform rental service in Illinois.

"It keeps us focused on continual improvement, it keeps us focused on customer satisfaction and it keeps us focused on making sure we are following the processes that we have set up," said Roscoe CFO Terry Trimble.

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Roscoe Picnic 2017: A Celebration of Family

Roscoe Picnic 2017: A Celebration of Family

The Roscoe Company hosts a picnic every year to recognize the dedication of our Team Members and to have a good time. This year's picnic helped us celebrate our 96th year in business.

Fun in the Sun

The food was "amazing," the games were "so fun" and the camaraderie was wonderful as approximately 50 Roscoe Company employees and their family members gathered for the company's annual family picnic at National Grove South on Saturday, August 26.

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Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

"Nobody's perfect" is a phrase we like to say to defend ourselves when we make a mistake. Someone once noted that everyone likes to say "Nobody's perfect," yet no one seems to be bothered much by their imperfections.

At Roscoe, our imperfections bother us. We want to be the best we can be for our customers, and the best industrial laundry and work uniform rental service available to our customers. But this isn't just talk or wishful thinking; we turn that aspiration into action.

Strategic Planning Process

Our strategic planning process is extensive and detailed. We are now well underway in the Second Half Initiatives for 2017. Those initiatives were identified through the following:

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Roscoe Recertifies for ISO 9001:2015 with Internal Audit

Roscoe Recertifies for ISO 9001:2015 with Internal Audit 

Roscoe has taken the first major step in recertifying for ISO 9001:2015 from ISO 9001:2008 by successfully conducting an internal audit.

Roscoe has been ISO 9001 certified since 2003 and is one of the few independent work uniform rental companies to have such a long commitment to quality and continuous improvement.

Internal Audit Planning & Execution

The internal ISO 9001 audit process starts with a plan. We update the audit checklist from previous years and identify what to review and by whom. Each Strategic Leadership Team (SLT) member was then assigned to an area on the production floor to learn how to do the job, identify process improvements and to evaluate safety and customer service issues. For example, our president was assigned to the wash area and our CFO was assigned to mats.

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