Roscoe Blog

Roscoe Implements Cutting Edge Auto-Sorting System

Roscoe Implements Cutting Edge Auto-Sorting System

When we powered up our new auto-sorting system at the beginning of this year, we ushered in a new era of work uniform rental excellence, capping a 10-year capital improvement plan that provides our customers with a level of service unmatched in the industry.

Now that's how you start a new year!

Taking Customer Service to the Next Level

Our new auto-sorting system is second-to-none in the industry – anywhere in the world. It gives us the capacity to sort and track up to 3,000 work uniform garments an hour with pinpoint accuracy and automation that puts the human touch where it belongs – in thorough quality inspections at the beginning and end of the process. It sets the stage for us to continue to grow our market share over the next decade, with unmatched customer service.

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Roscoe Pride Means Your Image is Our Image

Works Uniforms for Packaging Manufacturer

When a multinational company tries you on for size and keeps coming back, you know you're doing something right.

At Roscoe, that means having a uniform rental program that our clients – big and small – can rely upon to provide high quality work uniforms kept in good condition and delivered on time, in the right quantity and with no surprise up-charges.

It means having a mat rental program that is reliable, cost-effective and worry free. It means being able to provide high-quality image apparel in a wide variety of products for promoting a client's brand.

When a relationship grows to include all of that – that's when we know that we've earned our Roscoe pride.

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Customer Appreciation Days with All of the Toppings

Work Uniform Customer Appreciation Days | Roscoe Chicago

At Roscoe, we know who we have to thank for 96 years of success in the work uniform rental business. But sometimes just saying "thank you" isn't enough.

That's why, for more than 15 years, we've been setting aside a day every month or so to show our customer appreciation with more than just words. We find that it means more when you can deliver a thank you with four giant Damenzo's pizzas.

That was the feeling we got recently at a Customer Appreciation Day and pizza party we hosted for one of our clients whose employees have been wearing our uniforms ever since firing their national supplier about six years ago. The client, which manufacturers gears for many different industries, has a voluntary uniform policy, so we knew we were doing something right when the number of employees choosing to rent our uniforms doubled – and then tripled.

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The Roscoe Tradition of Developing Better Managers Continues

Executive Management Institute (EMI)

In a tradition that covers decades and includes generations of Roscoe company leaders, the company sent two employees to the Executive Management Institute (EMI) in Maryland recently to cultivate management and leadership skills.

Julia Buik, who joined the company full time last year and is the daughter of Roscoe President and Owner Jim Buik, completed her first year in the program, attending a four-day session along with approximately 30 other textile industry professionals. Office Team Leader Barbara Bailey-Polk graduated after completing her fourth year in the program.

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Roscoe Announces ISO 9001:2015 Certification

Roscoe Announces ISO 9001:2015 Certification

Roscoe has been ISO certified since 2001 and, following a successful external audit performed by NSF, we take pride in announcing that we are now ISO 9001:2015 certified.

Being ISO certified is just one of the many ways in which our continuous improvement strategy ensures that we offer the highest quality work uniform rental service in Illinois.

"It keeps us focused on continual improvement, it keeps us focused on customer satisfaction and it keeps us focused on making sure we are following the processes that we have set up," said Roscoe CFO Terry Trimble.

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Roscoe Picnic 2017: A Celebration of Family

Roscoe Picnic 2017: A Celebration of Family

The Roscoe Company hosts a picnic every year to recognize the dedication of our Team Members and to have a good time. This year's picnic helped us celebrate our 96th year in business.

Fun in the Sun

The food was "amazing," the games were "so fun" and the camaraderie was wonderful as approximately 50 Roscoe Company employees and their family members gathered for the company's annual family picnic at National Grove South on Saturday, August 26.

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Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

Roscoe Strategic Planning: Nobody's Perfect vs. Continuous Improvement

"Nobody's perfect" is a phrase we like to say to defend ourselves when we make a mistake. Someone once noted that everyone likes to say "Nobody's perfect," yet no one seems to be bothered much by their imperfections.

At Roscoe, our imperfections bother us. We want to be the best we can be for our customers, and the best industrial laundry and work uniform rental service available to our customers. But this isn't just talk or wishful thinking; we turn that aspiration into action.

Strategic Planning Process

Our strategic planning process is extensive and detailed. We are now well underway in the Second Half Initiatives for 2017. Those initiatives were identified through the following:

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Roscoe Recertifies for ISO 9001:2015 with Internal Audit

Roscoe Recertifies for ISO 9001:2015 with Internal Audit 

Roscoe has taken the first major step in recertifying for ISO 9001:2015 from ISO 9001:2008 by successfully conducting an internal audit.

Roscoe has been ISO 9001 certified since 2003 and is one of the few independent work uniform rental companies to have such a long commitment to quality and continuous improvement.

Internal Audit Planning & Execution

The internal ISO 9001 audit process starts with a plan. We update the audit checklist from previous years and identify what to review and by whom. Each Strategic Leadership Team (SLT) member was then assigned to an area on the production floor to learn how to do the job, identify process improvements and to evaluate safety and customer service issues. For example, our president was assigned to the wash area and our CFO was assigned to mats.

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New to Work Uniform Rentals? What You Need to Know

New to Work Uniform Rentals? What You Need to Know

If you're considering a work uniform rental service, you'll be faced with several options:

  • Local independent vs. national supplier
  • Customized vs. cookie-cutter program
  • Several options that can impact both cost and cost justification

The purpose of this blog is to explain some of the pros and cons of each option and to understand the overall cost justification.

Local vs. Independent

The national suppliers are taking over the market by buying up many smaller independents. They tend to be process efficient and somewhat cheaper (at least initially), just don't ask for any customization or flexibility and high employee turnover doesn't help – and many of their customers feel like they get nickled and dimed when they see invoice spikes due to costs hidden in their contract's fine print.

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Work Uniform Program Best Practices: Communication & Quality

Work Uniform Program Best Practices: Communication & Quality

Over the years, the work uniform rental has seen national suppliers buy many of the independent suppliers. Recently there have been acquisitions of a larger scale to include G&K Services, a large national supplier, and Arrow Uniform, a former regional supplier. As a result of these acquisitions, many customers affected are unhappy with their new level of communication and quality of service.

Fortunately, there are still family-owned, independent suppliers out there like Roscoe. The only way we can compete with the nationals is to provide a higher level of customer service vs. a cookie cutter approach, and a big part of how we do that is by applying the following best practices for communication and quality.

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