Roscoe Blog

Leadership Planning for Family-Owned Success

Leadership Planning for Family-Owned Success

Succession planning is a core part of any strong business strategy. For a family-owned business, it’s not just important – it’s central to the process of growing and sustaining a thriving company.

A recent report from PricewaterhouseCoopers found that nearly 44% of family owned businesses consider succession planning a challenge they will face over the next five years, yet just 23% of these companies have a “…robust, documented succession plan in place.”

At Roscoe, succession planning is woven into our business strategy and plays a key role in the efforts by which we've been able to grow our business and provide our customers with consistently high-quality service.

Succession, after all, is about ensuring the continuity of leadership and values that drive success.

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Join Roscoe at Teamsters Local 731 Golf Event and Autism Fundraiser

Join Roscoe at Teamsters Local 732 Golf Event and Autism Fundraiser

The summer is a great time to get out into the fresh air and play some golf. This month you can help support a good cause at the same time by joining us on July 25 at the 18th Annual "In Search of a Cure" Golf Event sponsored by Teamsters Local 731 and Joint Council 25.

The event, which has raised more than $6.2 million over the past 17 years, helps fund a variety of programs for children with autism spectrum disorders. Last year, the event brought in $635,000.

Popular Event Expanded to Include Four Golf Courses

The event has grown so much over the years that it has expanded to four courses: two at the Silver Lake Country Club in Orland Park, one at Ruffled Feathers Golf Club in Lemont and a fourth at Old Oak Country Club in Homer Glen, according to Roberta Lester, Teamsters Local 731 office manager and bookkeeper, who organizes the event each year.

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A Day at the Beach and Suddenly the Barcode is Everywhere

A Day at the Beach and Suddenly the Barcode is Everywhere

Norman Joseph Woodland is said to have sketched out the idea for the first barcode in sand, while sitting on a Florida beach in 1949, sparking a transformation of the way entire industries track their products, their processes and their inventory.

It just goes to show you that the concept of “a day at the beach” is lost on some people.

Still, thanks to Woodland, his co-inventor Bernard Silver, and a forward-thinking supermarket executive who drove the evolution of Woodland’s idea into the pattern of stripes found on everything from hospital patients’ i.d. bracelets to airline boarding passes, people in almost every industry on the planet have more time to do more important things than the tedious manual tasks that barcodes made unnecessary.

It was 45 years ago last week that a cashier in Ohio scanned the first UPC code, ringing up a 10-pack of Juicy Fruit gum from a barcode on the wrapper. Inspired by the dots and dashes of Morse code, Woodland and Silver's barcodes work by encoding price, product information and other data into a series of vertical lines of various widths that are read by photosensitive scanners.

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Record-Breaking Customer Service and a Commitment to Do Even More

Record Breaking Customer Service and a Commitment to Do Even More

Roscoe’s business model is built around providing the highest quality of customer service – we take pride in growing our business through satisfied customers. We spend a lot of time thinking about ways we can improve and setting goals for continuous improvement. But what really matters is, what do our customers think?

We really want to know. It’s always nice to hear what we’re doing right – those things that drive our customer satisfaction numbers up. But we also want to know where our customers think we could do better so we can continue to identify opportunities for improvement.

Every year we bring in Carl Hendrickson, President of Market Measurement, a Detroit-based market research consulting firm, to survey our customers. Using 10 criteria shown to be “key drivers of satisfaction” in the uniform industry, Hendrickson’s firm contacts a random sampling of Roscoe’s customers, probing for detailed opinions from those who work directly with their company’s uniform program.

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A Century of Pride Shows in Our Work Uniform Service

A Century of Pride Shows in Our Work Uniform Service

When you read about companies on one of those “Best Places to Work” lists, you begin to see a common theme: employees who are engaged and passionate about their work. A culture that leaves employees feeling valued is a culture that instills not only a sense of purpose, but also a sense of pride in their work.

A Uniform Company Built on the Pride of a Job Done Well

"Take Pride" is the Roscoe motto, as well as the backbone of Roscoe's company culture, going back four generations, to when CEO Jim Buik’s grandfather, a Scottish immigrant, founded the company in 1921. Back then, Roscoe employees used to wait outside the factories at the end of the day to take uniforms for washing, returning with clean uniforms the next morning.

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