Thursday, October 10, 2019
Research suggests that companies that invest in professional development and continuous learning often out-perform competitors, have higher retention rates, and get higher satisfaction ratings from both their employees and clients.
At Roscoe, we’ve seen the results firsthand. Lifelong learning is deeply instilled in our culture, both as a way of ensuring the high-quality customer service we deliver to our clients and as a way of supporting the team members who provide it.
It’s also the foundation of “continuous improvement” – a concept that is at the heart of everything we do at Roscoe and a key priority of CEO Jim Buik, both for Roscoe and in his role as chairman of the TRSA, the national trade organization of the linen, uniform and facility services industry.text
Wednesday, August 28, 2019
Succession planning is a core part of any strong business strategy. For a family-owned business, it’s not just important – it’s central to the process of growing and sustaining a thriving company.
A recent report from PricewaterhouseCoopers found that nearly 44% of family owned businesses consider succession planning a challenge they will face over the next five years, yet just 23% of these companies have a “…robust, documented succession plan in place.”
At Roscoe, succession planning is woven into our business strategy and plays a key role in the efforts by which we've been able to grow our business and provide our customers with consistently high-quality service.
Succession, after all, is about ensuring the continuity of leadership and values that drive success.text
Friday, July 26, 2019
If you've ever walked out the door in the morning only to discover that a button has come loose on your shirt, or worse, that a zipper has started to lose its grip, you know how annoying it is to have to figure out some kind of fix on the fly. (Ahem.)
But not everyone can get by with a safety pin or a bit of masking tape creativity. On a work uniform, a loose button is more than just an annoyance. It's a distraction, and potentially, a work-stopping safety hazard.
A work uniform service that doesn't have a buttoned-down system of repair and replacement is a work uniform service that doesn't work.
At Roscoe, we've been perfecting our system of repair for more than nine decades, with an inspection process that subjects every single garment to careful scrutiny. Wobbly buttons and weak seams have nowhere to hide when they hit our line of sharp-eyed inspectors at the hanging station.text
Friday, May 24, 2019
When you read about companies on one of those “Best Places to Work” lists, you begin to see a common theme: employees who are engaged and passionate about their work. A culture that leaves employees feeling valued is a culture that instills not only a sense of purpose, but also a sense of pride in their work.
"Take Pride" is the Roscoe motto, as well as the backbone of Roscoe's company culture, going back four generations, to when CEO Jim Buik’s grandfather, a Scottish immigrant, founded the company in 1921. Back then, Roscoe employees used to wait outside the factories at the end of the day to take uniforms for washing, returning with clean uniforms the next morning.text
Monday, March 25, 2019
One bitter cold day earlier this year, wind chill temperatures dropped to 50 below in Chicago. Rather than send the route service representatives out on their own to deliver work uniforms and supplies, Roscoe CEO Jim Buik and other senior managers jumped on the trucks in the early morning hours to help speed the deliveries and get everyone out of the cold a little sooner.
It was so cold in the trucks that some workers put hand warmers in their boots.
It was no ordinary winter day, even for Chicago, but it was an illustration of the kind of teamwork practiced at Roscoe all year round. Teamwork is part of the culture, which is just one of the reasons why the average tenure of a Roscoe route service representative is over 13 years, while the industry average among national providers is about 18 months.text