Roscoe Blog

Need for High-Quality Work Uniform Service Drives Demand to Roscoe

Need for High-Quality Work Uniform Service Drives Demand to Roscoe

In an industry that has seen increasing consolidation as large national chains absorb their smaller, independent competitors, Roscoe is not only holding its ground as Chicago’s last independent industrial supplier – we’re thriving.

This year, our sales growth has continued to outpace expectations.

How are we doing it? Without taking anything away from our incredible sales team, there’s no question that some of the big national uniform suppliers are doing some of our marketing for us. Many of our new customers are fleeing their previous providers as much as they are turning to us. Chronic problems with uniform shortages and lackluster customer service are an enormous disruption for business owners.

But at Roscoe, we’re not satisfied with just doing a better job for those customers who have been left frustrated by the big national providers. That, unfortunately, is a low bar in many cases.

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A Day at the Beach and Suddenly the Barcode is Everywhere

A Day at the Beach and Suddenly the Barcode is Everywhere

Norman Joseph Woodland is said to have sketched out the idea for the first barcode in sand, while sitting on a Florida beach in 1949, sparking a transformation of the way entire industries track their products, their processes and their inventory.

It just goes to show you that the concept of “a day at the beach” is lost on some people.

Still, thanks to Woodland, his co-inventor Bernard Silver, and a forward-thinking supermarket executive who drove the evolution of Woodland’s idea into the pattern of stripes found on everything from hospital patients’ i.d. bracelets to airline boarding passes, people in almost every industry on the planet have more time to do more important things than the tedious manual tasks that barcodes made unnecessary.

It was 45 years ago last week that a cashier in Ohio scanned the first UPC code, ringing up a 10-pack of Juicy Fruit gum from a barcode on the wrapper. Inspired by the dots and dashes of Morse code, Woodland and Silver's barcodes work by encoding price, product information and other data into a series of vertical lines of various widths that are read by photosensitive scanners.

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A Century of Pride Shows in Our Work Uniform Service

A Century of Pride Shows in Our Work Uniform Service

When you read about companies on one of those “Best Places to Work” lists, you begin to see a common theme: employees who are engaged and passionate about their work. A culture that leaves employees feeling valued is a culture that instills not only a sense of purpose, but also a sense of pride in their work.

A Uniform Company Built on the Pride of a Job Done Well

"Take Pride" is the Roscoe motto, as well as the backbone of Roscoe's company culture, going back four generations, to when CEO Jim Buik’s grandfather, a Scottish immigrant, founded the company in 1921. Back then, Roscoe employees used to wait outside the factories at the end of the day to take uniforms for washing, returning with clean uniforms the next morning.

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Take Our Virtual Tour and See How We Keep Raising the Bar for Work Uniform Service

Take Our Virtual Tour

At Roscoe, we don’t throw around terms like "perfect bundles" and "state-of-the-art" lightly.

We've been perfecting our processes for decades, honing old-fashioned standards for customer service while staying at the forefront of a technological revolution that has provided us with unmatched speed, accuracy and efficiency.

We didn’t do it alone. Along the way, we’ve engaged the toughest safety, quality, and productivity consultants we could find to scrutinize our processes, hold us accountable, and set the bar higher for continuous improvement. We’ve earned our reputation for safety, for environmental responsibility, for hygiene standards and for customer service the only way that counts: by putting ourselves – sometimes literally – under the microscope and opening our processes to the highest standards of evaluation.

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Roscoe's Sorting System Featured in Textile Services Magazine

Roscoe's Sorting System Featured in Textile Services Magazine

Textile Services Magazine, a publication of the uniform industry group TRSA, takes a behind-the-scenes look at Roscoe's new sorting system, detailing the company-wide effort behind our installation of the sleekly efficient German Kannegiesser ETECH system last year.

The story, which appears in the July/August issue, recounts the painstaking work done in preparation for the most modern sorting system in the industry, including modifications to our 100-year-old building and the dismantling of the old system – much of it done by our own team members, and all of it done without any interruption of service.

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