Roscoe Blog

Roscoe Leaders Discuss Technology, Teamwork with American Laundry News

Roscoe Leaders Discuss Technology Teamwork with American Laundry News

The laundry industry, like every other business, has experienced dramatic changes in technology. At the same time, it's a people-centered business where customer service is the key differentiator. As a fourth-generation family business, that's an intuitive value at Roscoe.

We have evolved into a state-of-the-art facility, but our value has always been in our people and the pride they bring to their work. Recently, Operations Team Leader Miriam Avila, a longtime Roscoe employee, and Business Analyst Julia Buik, daughter of President Jim Buik and a fourth-generation member of the family business, spoke with American Laundry News editor Matt Poe about what the future holds for Roscoe and the industry.

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Industry & Community Leadership: Beyond the Bottom Line

Roscoe Corporate Social Responsibility

At Roscoe, we've worked hard to earn our reputation for providing high quality work uniform rentals and unmatched customer service.

But behind the scenes, we work just as hard to be a good neighbor to our community, a responsible steward of the environment and a leader to the industry.

There's more to running a business than the bottom line. Especially when the business is one your family founded three generations back. We are building something we can be proud to leave to the next generation, and a place where our employees will be proud to work, now – and a decade from now. We want to be an asset to our community – the community where we go to work, where our customers reside and the same community that our team members call home.

We know that's not something that can be accomplished just by talking about it, so here's what we've been up to recently.

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Local & Family Owned vs. National Chains

The Roscoe Company: Local & Family Owned Since 1921

Local & Family Owned Laundry vs. National Chains

America is increasingly heading back to its roots, embracing local, independent companies with rich histories. Family-owned businesses provide countless benefits for the economy and the local community, accounting for over 50% of the gross domestic product. This rings true for textile rental companies, like Roscoe – a local and family owned supplier.

In a study done by the CSC Network, people prefer local, family owned providers because they outperform national chains in the following categories:

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Thanks, Giving!

Dear Customers, Vendor Partners and Team Members,

We have so much to be thankful for at Roscoe in spite of losing Donald W. Buik, son of the founder and industry giant, a few months ago. Our customer satisfaction, as measured by an independent research organization, is at an all time high, growth has exceeded expectations and we enjoyed hosting family operators from across the nation as they toured our plant to provide valuable feedback to improve our operation. A number of process improvement and sustainability projects were completed, providing a strong foundation for the future.

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The Chicago Uniform Company Readies Their "Bench" – Succession Planning Series

Your leadership team is one of your most important resources and it is vital to the long term health of your organization to maintain a strong "bench." A bench in a sports related context is used to describe the players who are not starters, but fill important gaps in your line up – they may also be your future starters.  text

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