Roscoe Blog

A Century of Pride Shows in Our Work Uniform Service

A Century of Pride Shows in Our Work Uniform Service

When you read about companies on one of those “Best Places to Work” lists, you begin to see a common theme: employees who are engaged and passionate about their work. A culture that leaves employees feeling valued is a culture that instills not only a sense of purpose, but also a sense of pride in their work.

A Uniform Company Built on the Pride of a Job Done Well

"Take Pride" is the Roscoe motto, as well as the backbone of Roscoe's company culture, going back four generations, to when CEO Jim Buik’s grandfather, a Scottish immigrant, founded the company in 1921. Back then, Roscoe employees used to wait outside the factories at the end of the day to take uniforms for washing, returning with clean uniforms the next morning.

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Does Your Work Uniform Service Work as Hard as You Do?

Does Your Work Uniform Service Work as Hard as You Do?

At Roscoe, we help some of the hardest working people in the Chicago area do a better job. Our clients are food manufacturers, wholesalers, agricultural suppliers, automotive workers, printers, wholesalers, distributors, contractors and a whole lot of other businesses where a high-quality work uniform is an essential part of on-the-job safety and professionalism.

It's one part of a culture in which quality is never taken for granted, reinforced with training and a commitment to continuous improvement.

We wouldn't be doing our job if our commitment was any less than that of our customers. That's why our team members participate in an ongoing program of Structured On-the-Job Training and skill building that ensures that our work consistently lives up to the promise of reliable, high-quality, and worry-free work uniform service that our company was built on.

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A Culture of Excellent Customer Service Starts on the Inside

A Culture of Excellent Customer Service Start on the Inside

One bitter cold day earlier this year, wind chill temperatures dropped to 50 below in Chicago. Rather than send the route service representatives out on their own to deliver work uniforms and supplies, Roscoe CEO Jim Buik and other senior managers jumped on the trucks in the early morning hours to help speed the deliveries and get everyone out of the cold a little sooner.

It was so cold in the trucks that some workers put hand warmers in their boots.

It was no ordinary winter day, even for Chicago, but it was an illustration of the kind of teamwork practiced at Roscoe all year round. Teamwork is part of the culture, which is just one of the reasons why the average tenure of a Roscoe route service representative is over 13 years, while the industry average among national providers is about 18 months.

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97 Reasons to Celebrate

97 reasons to celebrate

At Roscoe, we're celebrating 97 years in business today and that is a lot to celebrate.

Nine plus decades have passed since two young entrepreneurs in 1921 recognized a booming city's need for someone to launder all of those work clothes. So we'll start there. Below are 97 reasons we are celebrating today.

2 Entrepreneurs

Our founders George C. Buik and John P. O'Connell, whose processes may have been dramatically different, but whose pioneering spirit still drives us today. Today, Buik's grandson Jim oversees a facility that employs state-of-the-art technology to deliver unparalleled efficiency, accuracy and customer service.

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Roscoe Leaders Discuss Technology, Teamwork with American Laundry News

Roscoe Leaders Discuss Technology Teamwork with American Laundry News

The laundry industry, like every other business, has experienced dramatic changes in technology. At the same time, it's a people-centered business where customer service is the key differentiator. As a fourth-generation family business, that's an intuitive value at Roscoe.

We have evolved into a state-of-the-art facility, but our value has always been in our people and the pride they bring to their work. Recently, Operations Team Leader Miriam Avila, a longtime Roscoe employee, and Business Analyst Julia Buik, daughter of President Jim Buik and a fourth-generation member of the family business, spoke with American Laundry News editor Matt Poe about what the future holds for Roscoe and the industry.

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