Thursday, October 10, 2019
Research suggests that companies that invest in professional development and continuous learning often out-perform competitors, have higher retention rates, and get higher satisfaction ratings from both their employees and clients.
At Roscoe, we’ve seen the results firsthand. Lifelong learning is deeply instilled in our culture, both as a way of ensuring the high-quality customer service we deliver to our clients and as a way of supporting the team members who provide it.
It’s also the foundation of “continuous improvement” – a concept that is at the heart of everything we do at Roscoe and a key priority of CEO Jim Buik, both for Roscoe and in his role as chairman of the TRSA, the national trade organization of the linen, uniform and facility services industry.text
Thursday, September 26, 2019
In an industry that has seen increasing consolidation as large national chains absorb their smaller, independent competitors, Roscoe is not only holding its ground as Chicago’s last independent industrial supplier – we’re thriving.
This year, our sales growth has continued to outpace expectations.
How are we doing it? Without taking anything away from our incredible sales team, there’s no question that some of the big national uniform suppliers are doing some of our marketing for us. Many of our new customers are fleeing their previous providers as much as they are turning to us. Chronic problems with uniform shortages and lackluster customer service are an enormous disruption for business owners.
But at Roscoe, we’re not satisfied with just doing a better job for those customers who have been left frustrated by the big national providers. That, unfortunately, is a low bar in many cases.text
Wednesday, August 28, 2019
Succession planning is a core part of any strong business strategy. For a family-owned business, it’s not just important – it’s central to the process of growing and sustaining a thriving company.
A recent report from PricewaterhouseCoopers found that nearly 44% of family owned businesses consider succession planning a challenge they will face over the next five years, yet just 23% of these companies have a “…robust, documented succession plan in place.”
At Roscoe, succession planning is woven into our business strategy and plays a key role in the efforts by which we've been able to grow our business and provide our customers with consistently high-quality service.
Succession, after all, is about ensuring the continuity of leadership and values that drive success.text
Tuesday, August 13, 2019
On August 13th, 1921 Roscoe founders George C. Buik and John P. O’Connell set out with a mission. They wanted to fill a gap in what they recognized as a fast-growing, niche market in an increasingly industrialized Chicago. Not only were they determined to improve the lives and businesses of their customers, they sought to build a company culture of excellence.
Today, 98 years later, we are celebrating the team members and customers who have helped keep their vision going for nearly a century, even as the industry has undergone a dramatic consolidation.
“When I started in the business full time in 1982, there were 80 operators in the (linen and industrial laundry) market,” says Roscoe’s third-generation owner and President, Jim Buik. “Now there are about 10. We are the last industrial independent supplier in Chicago.”text
Friday, July 26, 2019
If you've ever walked out the door in the morning only to discover that a button has come loose on your shirt, or worse, that a zipper has started to lose its grip, you know how annoying it is to have to figure out some kind of fix on the fly. (Ahem.)
But not everyone can get by with a safety pin or a bit of masking tape creativity. On a work uniform, a loose button is more than just an annoyance. It's a distraction, and potentially, a work-stopping safety hazard.
A work uniform service that doesn't have a buttoned-down system of repair and replacement is a work uniform service that doesn't work.
At Roscoe, we've been perfecting our system of repair for more than nine decades, with an inspection process that subjects every single garment to careful scrutiny. Wobbly buttons and weak seams have nowhere to hide when they hit our line of sharp-eyed inspectors at the hanging station.text