Monday, August 13, 2018
At Roscoe, we're celebrating 97 years in business today and that is a lot to celebrate.
Nine plus decades have passed since two young entrepreneurs in 1921 recognized a booming city's need for someone to launder all of those work clothes. So we'll start there. Here are 97 reasons we are celebrating today:text
Friday, July 27, 2018
If you're looking for an alternative to the big national uniform providers, you probably have a pretty good idea of what you don't want in a work uniform provider.
Missing uniforms, chronic billing issues and spotty customer service practices drive customers away from their national providers on a regular basis.
But it's one thing to know you're getting unacceptable service and another to figure out how to make sure it doesn't happen again. How do you know your next provider won't leave you pulling your hair out over the same sloppy practices?text
Friday, June 01, 2018
The laundry industry, like every other business, has experienced dramatic changes in technology. At the same time, it's a people-centered business where customer service is the key differentiator. As a fourth-generation family business, that's an intuitive value at Roscoe.
We have evolved into a state-of-the-art facility, but our value has always been in our people and the pride they bring to their work. Recently, Operations Team Leader Miriam Avila, a longtime Roscoe employee, and Business Analyst Julia Buik, daughter of President Jim Buik and a fourth-generation member of the family business, spoke with American Laundry News editor Matt Poe about what the future holds for Roscoe and the industry.text
Thursday, March 22, 2018
At Roscoe, our state-of-the-art sorting system is an impressive piece of engineering. It automates the tracking of 3,000 garments an hour, sending, shirts, pants, jackets, and coats gliding along a system of overhead rails that can divert some items for repairs, while the rest speed along to be sorted by route, by customer and finally, by individual wearer.
The new system keeps garments perfectly spaced, preventing creases and wrinkles. It uses ultrahigh frequency (UHF) tags, which provide us – and our customers – same-day confirmation of every garment picked up for cleaning. Each garment is tracked from the day it is picked up to the day it is delivered, so we always know where your uniforms are.
Faster processing makes time for additional quality control, delivering garments ready for inspection one day sooner than under the previous sorting system. Here's how it works.text
Monday, February 12, 2018
When we powered up our new auto-sorting system at the beginning of this year, we ushered in a new era of work uniform rental excellence, capping a 10-year capital improvement plan that provides our customers with a level of service unmatched in the industry.
Now that's how you start a new year!
Our new auto-sorting system is second-to-none in the industry – anywhere in the world. It gives us the capacity to sort and track up to 3,000 work uniform garments an hour with pinpoint accuracy and automation that puts the human touch where it belongs – in thorough quality inspections at the beginning and end of the process. It sets the stage for us to continue to grow our market share over the next decade, with unmatched customer service.text