Monday, February 12, 2018
When we powered up our new auto-sorting system at the beginning of this year, we ushered in a new era of work uniform rental excellence, capping a 10-year capital improvement plan that provides our customers with a level of service unmatched in the industry.
Now that's how you start a new year!
Our new auto-sorting system is second-to-none in the industry – anywhere in the world. It gives us the capacity to sort and track up to 3,000 work uniform garments an hour with pinpoint accuracy and automation that puts the human touch where it belongs – in thorough quality inspections at the beginning and end of the process. It sets the stage for us to continue to grow our market share over the next decade, with unmatched customer service.text
Friday, October 27, 2017
At Roscoe, we know who we have to thank for 96 years of success in the work uniform rental business. But sometimes just saying "thank you" isn't enough.
That's why, for more than 15 years, we've been setting aside a day every month or so to show our customer appreciation with more than just words. We find that it means more when you can deliver a thank you with four giant Damenzo's pizzas.
That was the feeling we got recently at a Customer Appreciation Day and pizza party we hosted for one of our clients whose employees have been wearing our uniforms ever since firing their national supplier about six years ago. The client, which manufacturers gears for many different industries, has a voluntary uniform policy, so we knew we were doing something right when the number of employees choosing to rent our uniforms doubled – and then tripled.text
Wednesday, August 23, 2017
As part of our multi-year modernization plan that started in 2009, we are replacing the RFID chips in all customer work uniforms and floor mats with ultra-high frequency (UHF) 900 MHz chips. These flexible and water-resistant chips will allow us to scan garments and mats more quickly allowing us to provide counts of merchandise picked up for cleaning on the same day it was picked up from customers.
With the new UHF chips, we will be able to scan a complete soiled garment sling—up to 1,000 garments—in less then 10 seconds at an accuracy of 99.9%. This process will replace scanning each item individually, by hand.text
Tuesday, August 15, 2017
"Nobody's perfect" is a phrase we like to say to defend ourselves when we make a mistake. Someone once noted that everyone likes to say "Nobody's perfect," yet no one seems to be bothered much by their imperfections.
At Roscoe, our imperfections bother us. We want to be the best we can be for our customers, and the best industrial laundry and work uniform rental service available to our customers. But this isn't just talk or wishful thinking; we turn that aspiration into action.
Our strategic planning process is extensive and detailed. We are now well underway in the Second Half Initiatives for 2017. Those initiatives were identified through the following:text
Friday, June 16, 2017
Since 1992, we've conducted an annual customer satisfaction survey to measure the overall satisfaction of our rental service for work uniforms, floor mats, mops, shop towels, linens, and more, and to understand where we stand on our critical success factors:
The results of our survey are incorporated directly into our strategic planning process. Goals are identified to resolve the most important gaps and to ensure continuous improvements across our business. Below are some highlights of our latest customer satisfaction survey.text