Roscoe Blog

Roscoe Team Heads to New Orleans to Explore Industry Advances

Roscoe Team Heads to New Orleans to Explore Industry Advances

We are excited to be heading to the Big Easy this week for the Clean Show at the Morial Convention Center.  Billed as “the main event for the laundering, dry cleaning and textile services industry,” Clean 2019 provides an opportunity to learn about the latest products and trends in our industry.

At Roscoe, we're committed to keeping up with state-of-the-art practices in all aspects of our business, with a particular focus on customer service, environmental responsibility and continuous improvement.

The event, which runs June 19-23, will include opportunities for us to learn about advances in processes for using less water, among other environmentally focused practices.

“We’re interested in the latest technology around water re-use and filtration systems to reuse water and enhance sustainability,” says Roscoe President Jim Buik. As chairman of the industry trade organization, the Textile Rental Service Association (TRSA), Buik has made promoting good environmental practices throughout the industry a focus of his term.

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Record-Breaking Customer Service and a Commitment to Do Even More

Record Breaking Customer Service and a Commitment to Do Even More

Roscoe’s business model is built around providing the highest quality of customer service – we take pride in growing our business through satisfied customers. We spend a lot of time thinking about ways we can improve and setting goals for continuous improvement. But what really matters is, what do our customers think?

We really want to know. It’s always nice to hear what we’re doing right – those things that drive our customer satisfaction numbers up. But we also want to know where our customers think we could do better so we can continue to identify opportunities for improvement.

Every year we bring in Carl Hendrickson, President of Market Measurement, a Detroit-based market research consulting firm, to survey our customers. Using 10 criteria shown to be “key drivers of satisfaction” in the uniform industry, Hendrickson’s firm contacts a random sampling of Roscoe’s customers, probing for detailed opinions from those who work directly with their company’s uniform program.

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A Century of Pride Shows in Our Work Uniform Service

A Century of Pride Shows in Our Work Uniform Service

When you read about companies on one of those “Best Places to Work” lists, you begin to see a common theme: employees who are engaged and passionate about their work. A culture that leaves employees feeling valued is a culture that instills not only a sense of purpose, but also a sense of pride in their work.

A Uniform Company Built on the Pride of a Job Done Well

"Take Pride" is the Roscoe motto, as well as the backbone of Roscoe's company culture, going back four generations, to when CEO Jim Buik’s grandfather, a Scottish immigrant, founded the company in 1921. Back then, Roscoe employees used to wait outside the factories at the end of the day to take uniforms for washing, returning with clean uniforms the next morning.

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Why We are ISO Certified: How Quality Management Creates a Quality Work Uniform Service

Why We are ISO Certified

When we made the decision to adopt and hold ourselves accountable under the international system of quality management standards known as ISO 9001, we knew it wouldn't be easy.

But we also knew the value of putting ourselves to the test of third-party scrutiny of our processes. That is built into the culture at Roscoe. We seek out independent confirmation of our efforts wherever there is a credible organization to do it.

We've been able to grow and thrive for nearly 100 years – into our third generation of family ownership – in large part because we have never simply operated under our own instincts for best practices. We put ourselves under the scrutiny of third-party experts for safety, for environmental stewardship, for customer service and for hygienic processing.

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Does Your Work Uniform Service Work as Hard as You Do?

Does Your Work Uniform Service Work as Hard as You Do?

At Roscoe, we help some of the hardest working people in the Chicago area do a better job. Our clients are food manufacturers, wholesalers, agricultural suppliers, automotive workers, printers, wholesalers, distributors, contractors and a whole lot of other businesses where a high-quality work uniform is an essential part of on-the-job safety and professionalism.

It's one part of a culture in which quality is never taken for granted, reinforced with training and a commitment to continuous improvement.

We wouldn't be doing our job if our commitment was any less than that of our customers. That's why our team members participate in an ongoing program of Structured On-the-Job Training and skill building that ensures that our work consistently lives up to the promise of reliable, high-quality, and worry-free work uniform service that our company was built on.

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