Roscoe Blog

Take Our Virtual Tour and See How We Keep Raising the Bar for Work Uniform Service

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At Roscoe, we don’t throw around terms like “perfect bundles” and “state-of-the-art” lightly.

We’ve been perfecting our processes for decades, honing old-fashioned standards for customer service while staying at the forefront of a technological revolution that has provided us with unmatched speed, accuracy and efficiency.

We didn’t do it alone. Along the way, we’ve engaged the toughest safety, quality, and productivity consultants we could find to scrutinize our processes, hold us accountable, and set the bar higher for continuous improvement. We’ve earned our reputation for safety, for environmental responsibility, for hygiene standards and for customer service the only way that counts: by putting ourselves – sometimes literally – under the microscope and opening our processes to the highest standards of evaluation.

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Roscoe CEO Tapped to Lead Industry Association

Roscoe CEO Tapped to Lead Industry Association

Roscoe CEO Jim Buik has long believed that quality control is built around discipline, collaboration and a shared commitment to continuous improvement and professionalism. Beyond his role as CEO, it’s an approach that Buik carries over into his role as an industry leader.

This month he steps in as 64th chairman of the TRSA, the national trade organization of the linen, uniform and facility services industry.

At Roscoe, we have deep ties to the TRSA, which has long helped to nurture industry leadership and collaboration.

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Roscoe Earns "Hygienically Clean" Certification

Roscoe Earns Hygienically Clean Certification

Any work uniform provider can tell you that their uniforms are clean.

But ordinary clean doesn't make the grade for industries involved in the production of food or health products. And it doesn't make the grade at Roscoe either.

We work with a lot of businesses in the food industry. Our processes adhere to federal hygiene standards known as Hazard Analysis and Critical Control Points (HACCP), which impose strict regulations for the removal of bacteria and the prevention of cross contamination among garments.

When the Textile Rental Services Association (TRSA) developed criteria for a new level of hygienic certification, we saw an opportunity to put our processes under the microscope and see if we could raise the bar even higher. And we did.

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Roscoe's Sorting System Featured in Textile Services Magazine

Roscoe's Sorting System Featured in Textile Services Magazine

Textile Services Magazine, a publication of the uniform industry group TRSA, takes a behind-the-scenes look at Roscoe's new sorting system, detailing the company-wide effort behind our installation of the sleekly efficient German Kannegiesser ETECH system last year.

The story, which appears in the July/August issue, recounts the painstaking work done in preparation for the most modern sorting system in the industry, including modifications to our 100-year-old building and the dismantling of the old system – much of it done by our own team members, and all of it done without any interruption of service.

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Roscoe Customer Satisfaction Results at All-Time High

roscoe customer satisfaction results at all-time highr

At Roscoe, nothing makes us happier than hearing that our customers think we are doing a good job. But it's not something we take for granted. It's something we measure.

Because as nice as it is to hear about all the things we're doing right, you can't achieve continual improvement unless you know what you could be doing better.

That's the reason that year after year for the past 26 years, we've hired the professionals at Market Measurement Inc. to interview our customers to gauge satisfaction and identify potential opportunities for improvement.

And this year, we are proud to report that we made their job harder than ever: The majority of Roscoe customers surveyed could not think of a single area where we could improve.

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